Internet
Got questions about your modem, router, speeds or WiFi?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Download Speed 3.07 MBPS???

Our internet has always been hit or miss for the Wifi, but recently even wired connection is terrible. Playing any video games i have packetloss up to 10-12%. Speed test shows download speed of 3.07 mbps and upload of 945mbps. No vpn connected. Tried...

CJ35 by I've been here awhile
  • 145 Views
  • 1 replies
  • 0 likes

Internet Slow Speeds?

I've been a long time customer and I've seen this consistently happening where my internet speeds are slowed by incremental amounts over time. I am not saying this is necessarily intentional, but something like 5-6 months ago I paid extra to have spe...

JeffTrojek by I've been here awhile
  • 257 Views
  • 3 replies
  • 0 likes

Rogers Ignite not working - signed up for 2 years

Rogers made me to sign up for 2 years ignite service, now every day we have no internet after 10 pm throughout the night. Daytime also sucks, it is supposed to get a 1.5 G download and I get 300mbps. We pay the highest amount around the world for the...

babraham by I've been around
  • 160 Views
  • 1 replies
  • 0 likes

Slow Internet Home Conexion - Issues loading web sites

Hello, I would like to know how I can solve this problem: -My internet connection never exceeds 500 MB although I pay for 1Gb. When I try to access some websites it stays in a loading state, sometimes it can take minutes to load a simple page like Am...

Ignite 1.5 slow speeds

Hey everyone got a new plan with rogers and signed up for ignite 1.5 only problem is my speeds change a lot from 50 to 700 most of the time their at 400 for wireless. Can’t try Ethernet as I don’t have a device with the capabilities of 1.5 but servic...

guest52 by I've been here awhile
  • 646 Views
  • 8 replies
  • 1 likes

Need to reboot every morning

This last week since Tuesday or Wednesday, I have had to reboot the modem every morning.My speeds would drop to 0.1 or 0.x Mpbs for a few minutes, then back to normal for a few minutes and this keeps going on until I reboot the modem. After rebooting...

thuynh01 by I plan to stick around
  • 872 Views
  • 11 replies
  • 0 likes

Recently Changed to 1.5GBPS and Speed Is Same or Slower

I'm in the south end of barrie and have had "1gbps" service since moving there in 2019 up until a few weeks ago. A new speed was available in my area, 1.5gpbs. Great! made the changes with rogers and confirmed my XB7 is still compatible with this new...

ZACCC93 by I've been around
  • 24678 Views
  • 92 replies
  • 4 likes

Resolved! Only receiving 1/3 of 1.5 Gbps Speeds

Just upgraded to 1.5 Gbps.  Use to be on 1.0 Gbps tier.  Never was able to reach more than 700 even in off peak time.  Speed tests are usually around 500 or so.     When I had 1Gbps I had an Asus AC-86U router which was replaced by an Asus GT-AX6000 ...

BlueJays16 by I plan to stick around
  • 15948 Views
  • 82 replies
  • 0 likes

Ignite service slow connections, high ping and lost packets

I have the Rogers Ignite 1,5 Gb down 50 mb up service. Same complaint as many with service crawling during the evening hours until after midnight. Modem is an XB7 that is hooked into a ASUS RT-AX86U which is also linked to another RT-AX86U in a WiFi ...

897nat by I've been here awhile
  • 443 Views
  • 3 replies
  • 0 likes

Resolved! Download speed has be reduced by more than 50%

I subscribe to the Ignite Internet 1.5 Gigabit service and typically get 2.0 Gbps download speed.On Friday Feb 2, 2024 my system did a speedtest at 2:45a.m. and my speed was 1.99 Gbps at 2:51p.m another test was done and it was down to 983 Mpbs. Sinc...

Screenshot_20240206-140410.jpg Screenshot_20240206-140424.jpg
kwGuy by I plan to stick around
  • 950 Views
  • 6 replies
  • 0 likes

Not getting the speeds I was promised.

  Just got upgraded to XB8 and 1.5Gb service and performed a speed test from various providers and definitely not getting the speeds I was promised.  @Rogers is this how you upgrade clients internet service hoping the end-user wont check the service ...

01110111 by I've been around
  • 561 Views
  • 2 replies
  • 0 likes

Customer Service Feedback

Rogers sent me a 5G wireless modem which is unusable because Rogers provides no manuals and no technical support for it either in the box or on-line. Rogers has also failed over the course of a week to connect me with a technical resource to help me ...

MDee7 by I'm here a lot
  • 785 Views
  • 6 replies
  • 0 likes

Resolved! Are faster upload speeds planned?

So I have Ignite 1.5 Gbps plan, but only with 50 Mbps down. I was wondering if Rogers has any plans to upgrade their upload speeds at all. Bell is offering symmetrical on all their FTTH plans, and I am curious if Rogers will ever match it.    *** Edi...

libertb by I've been here awhile
  • 1638 Views
  • 4 replies
  • 0 likes

Not getting my subscribed speeds - 1.5GBps package

Two weeks ago i went from the 500mbps speed package to the 1.5 gbps. However, my speed has not changed. Wifi desktop computer is getting 48mbps on the Rogers speed test.  Rogers guy says i have the latest modem, xp7, but i don't see that on the descr...

django by I've been here awhile
  • 1782 Views
  • 7 replies
  • 1 likes

Resolved! Significant drop in speed

Hi! Hoping someone from the Roger’s team can help me as we experienced an outage last week (before the DNS issue) and since then our speed has dropped tremendously (about 70mbps download consistently)I’m in Toronto using the Ignite XB7 modem   **Labe...

imjonathanx by I've been here awhile
  • 895 Views
  • 6 replies
  • 0 likes

Technical Support chat wait times are pathetic

I have Rogers business internet and it goes down literally daily. Most of the time it's 15-45 minutes once or twice a day. Today this is the third time it's been down and all 3 times have been multiple hours. First time I tried support and I was in q...

GypsyJR by I've been here awhile
  • 316 Views
  • 1 replies
  • 0 likes

Slow Speeds Over Wi-Fi

Hello  all, I signed for 1.5Gb Rogers internet and got a Gen 2 modem (EasyConnect09940).  I cannot use wired  internet connection, and use through the house wireless connection.  The speed measured with Rogers are 230 to 290 Mb download and 50 Mb upl...

Labels