Internet
Got questions about your modem, router, speeds or WiFi?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Only receiving 1/3 of 1.5 Gbps Speeds

Just upgraded to 1.5 Gbps.  Use to be on 1.0 Gbps tier.  Never was able to reach more than 700 even in off peak time.  Speed tests are usually around 500 or so.     When I had 1Gbps I had an Asus AC-86U router which was replaced by an Asus GT-AX6000 ...

BlueJays16 by I plan to stick around
  • 13124 Views
  • 82 replies
  • 0 likes

Ignite service slow connections, high ping and lost packets

I have the Rogers Ignite 1,5 Gb down 50 mb up service. Same complaint as many with service crawling during the evening hours until after midnight. Modem is an XB7 that is hooked into a ASUS RT-AX86U which is also linked to another RT-AX86U in a WiFi ...

897nat by I've been here awhile
  • 166 Views
  • 3 replies
  • 0 likes

Need to reboot every morning

This last week since Tuesday or Wednesday, I have had to reboot the modem every morning.My speeds would drop to 0.1 or 0.x Mpbs for a few minutes, then back to normal for a few minutes and this keeps going on until I reboot the modem. After rebooting...

thuynh01 by I plan to stick around
  • 382 Views
  • 9 replies
  • 0 likes

Resolved! Download speed has be reduced by more than 50%

I subscribe to the Ignite Internet 1.5 Gigabit service and typically get 2.0 Gbps download speed.On Friday Feb 2, 2024 my system did a speedtest at 2:45a.m. and my speed was 1.99 Gbps at 2:51p.m another test was done and it was down to 983 Mpbs. Sinc...

Screenshot_20240206-140410.jpg Screenshot_20240206-140424.jpg
kwGuy by I plan to stick around
  • 400 Views
  • 6 replies
  • 0 likes

Not getting the speeds I was promised.

  Just got upgraded to XB8 and 1.5Gb service and performed a speed test from various providers and definitely not getting the speeds I was promised.  @Rogers is this how you upgrade clients internet service hoping the end-user wont check the service ...

01110111 by I've been around
  • 232 Views
  • 2 replies
  • 0 likes

Customer Service Feedback

Rogers sent me a 5G wireless modem which is unusable because Rogers provides no manuals and no technical support for it either in the box or on-line. Rogers has also failed over the course of a week to connect me with a technical resource to help me ...

MDee7 by I'm here a lot
  • 488 Views
  • 6 replies
  • 0 likes

Resolved! Are faster upload speeds planned?

So I have Ignite 1.5 Gbps plan, but only with 50 Mbps down. I was wondering if Rogers has any plans to upgrade their upload speeds at all. Bell is offering symmetrical on all their FTTH plans, and I am curious if Rogers will ever match it.    *** Edi...

libertb by I've been here awhile
  • 464 Views
  • 4 replies
  • 0 likes

Recently Changed to 1.5GBPS and Speed Is Same or Slower

I'm in the south end of barrie and have had "1gbps" service since moving there in 2019 up until a few weeks ago. A new speed was available in my area, 1.5gpbs. Great! made the changes with rogers and confirmed my XB7 is still compatible with this new...

ZACCC93 by I've been around
  • 20414 Views
  • 91 replies
  • 4 likes

Not getting my subscribed speeds - 1.5GBps package

Two weeks ago i went from the 500mbps speed package to the 1.5 gbps. However, my speed has not changed. Wifi desktop computer is getting 48mbps on the Rogers speed test.  Rogers guy says i have the latest modem, xp7, but i don't see that on the descr...

django by I've been here awhile
  • 1327 Views
  • 7 replies
  • 1 likes

Resolved! Significant drop in speed

Hi! Hoping someone from the Roger’s team can help me as we experienced an outage last week (before the DNS issue) and since then our speed has dropped tremendously (about 70mbps download consistently)I’m in Toronto using the Ignite XB7 modem   **Labe...

imjonathanx by I've been here awhile
  • 467 Views
  • 6 replies
  • 0 likes

Technical Support chat wait times are pathetic

I have Rogers business internet and it goes down literally daily. Most of the time it's 15-45 minutes once or twice a day. Today this is the third time it's been down and all 3 times have been multiple hours. First time I tried support and I was in q...

GypsyJR by I've been here awhile
  • 179 Views
  • 1 replies
  • 0 likes

Slow Speeds Over Wi-Fi

Hello  all, I signed for 1.5Gb Rogers internet and got a Gen 2 modem (EasyConnect09940).  I cannot use wired  internet connection, and use through the house wireless connection.  The speed measured with Rogers are 230 to 290 Mb download and 50 Mb upl...

Resolved! 100% Rogers throttle speeds

I live in Keswick and did a survey of 921 homes and nobody gets speeds above600mbHi technician come to my house and check out the lines and my modem and check the node at the boulevard.the technician said everything is 100% good.I’ve talk to in Every...

warhawkice by I've been here awhile
  • 18392 Views
  • 19 replies
  • 0 likes

1.5 GB - Connection drops Gen 2 modem in Heartland Mississauga

I logged a case with Rogers.  As per them there is no issues in the connection. I will get speed up to 700-800MBS despite of I am paying for 1.5 GB connection. They have no solution for sudden connection drop issue. If the they send the technician, a...

rshardha by I've been around
  • 169 Views
  • 2 replies
  • 0 likes

Slow Speeds 1.5GB - Went from fast to crawling slow instantly.

Hi   I (mostly) haven't had any issues with Internet the past year+ on Rogers. I was downloading through usenet at high speeds for roughly an hour, and then all of a sudden the speed dropped.   I can no longer even make a connection to my newsgroup. ...

Stouffville Highspeed - Spotty Service

Hello, We've been experiencing massive issues in Ballantrae in the 48/Aurora Rd area for the past couple days. Internet connection experiences high latency than drops. Modem has to be reset every 10-15 mins.   This is a huge problem as many work for ...

Bshahwu by I'm here a lot
  • 1391 Views
  • 14 replies
  • 1 likes
Labels