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Internet speed

Hi, I recently subscribed to Rogers Internet 2.5 Gb. This time the connection from the fibre to the modem is not coaxial, but ethernet. I have my network connected to a separate router which is connected to one of the modem's ports. Every time I ran ...

pecaicedo by I've been around
  • 1301 Views
  • 8 replies
  • 0 likes

Inconsistent speeds - Ignite 500

I have the ignite 500 package. Bizarrely... Rogers speed test reports speeds of 10 to 25 Mbps while speedtest.net is reporting speeds between 125 and 700+ Mbps. Any thoughts?   ***EDITED LABELS***

KT67 by I've been here awhile
  • 14028 Views
  • 19 replies
  • 1 likes

Resolved! Nokia Fastmile 5G Gateway 3.2 and 3rd Party Mesh Routers

Good afternoon,   I recently upgraded to the Nokia Fastmile 5G Gateway 3.2 Home Internet system (in April of this year) and was initially very happy with it as I was getting roughly 100 Mbps download speed and 10 Mbps upload speed via the WIFI as wel...

Meo034 by I plan to stick around
  • 12137 Views
  • 36 replies
  • 0 likes

Internet speeds

What terrible internet. Paying for 2gbps and getting 60-100mbps. Technical support says there's a problem in the area but can't pinpoint the problem?I work from home and need to click buttons on the computer with no delay...and I get loading screens....

Jt43 by I've been here awhile
  • 521 Views
  • 5 replies
  • 0 likes

Rogers Xfinity 1.5gb upload issues

For the last year i've been struggling with upload issues.  I have 1.5gb down and 200mbps upload speed. The download speeds are fine (ethernet connection) but upload suffers tremendously.   I have had many many service technicians come out to trouble...

yebudday by I'm here a lot
  • 1170 Views
  • 9 replies
  • 0 likes

Oversaturated Node

Rogers has refused to upgrade service on our town as the population has grown larger ..and will be almost double to what it was a decade ago. Multiple techs have said the system is overloaded and they can't fix our issues. There is now a Facebook for...

Jh9997 by I've been here awhile
  • 765 Views
  • 5 replies
  • 0 likes

High Latency, Games Unplayable

Good day,I am a new customer to Rogers Xfinity, I recently switched from Bell to Rogers with high expectations of Rogers being able to compete with Bell.I have a 1.5 GB Xfinity plan & am experiencing under 200 mbps download & 2000 ms of ping ...

mfolkins28 by I've been here awhile
  • 469 Views
  • 3 replies
  • 0 likes

Resolved! Slow Download/Upload Speed with Intel Killer Ethernet Adapter

I've been having an issue with my wired upload speed for a few months now.  Attached are speed tests from both wired and wireless connections, as you can see the top one (Wired) has great down but awful upload speeds. The bottom (Wireless) has as exp...

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bobkiler by I plan to stick around
  • 6151 Views
  • 41 replies
  • 0 likes

slow download speeds

For three weeks my Speedtests have shown a download speed of no more than 26-50 mb. We are supposed to have Ignite which is 500mb. Amazingly enough we called and asked for a technician to come and investigate. Im still waiting for him to arrive but i...

Rogers wifi keeps disconnecting

My wifi keeps disconnecting randomly frequently. Troubleshooting the modem doesn’t indicate any issues. The internet comes back in 5 to 10 minutes. Restarting the modem helps sometimes. The internet speeds are also not consistent with the package and...

Sony1999 by I've been around
  • 281 Views
  • 1 replies
  • 0 likes

Internet problems

I’ve been with Roger’s for 3-4 years almost I think and for the past week I’ve been opening tickets left and right even going as far as to getting a technician and I’m still stuck with an open ticket on the day of my exams and now I have no internet ...

Kataline by I've been around
  • 300 Views
  • 1 replies
  • 0 likes

Resolved! ONLY GETTING 980MBPS WITH 2.5 GBS SERVICE

I have Rogers Xfinity Internet Pro 2 G service but I am only getting 980 MBPS.  I have talked to tech support and they said there is nothing wrong on their end.  I have changed my cable to cat6a, cat7 and cat8 but the speed still the same.  I double ...

FR1ZY by I've been here awhile
  • 603 Views
  • 4 replies
  • 0 likes

1.5Gbps - getting 600mbps, max

I'm at a loss with how to diagnose this further.   I've been a Rogers customer for almost 3 years. I bumped to the 1.5Gbps plan last year and I've never had higher than 700mbps on a speed test using . Daily average is closer to 350Mbps. I have the XB...

notmario by I've been here awhile
  • 1462 Views
  • 9 replies
  • 0 likes

Troubleshooting Slow Speeds

Over the years we have seen hundreds of posts from customers who say they are not getting the speed they pay for.  This post is designed to help people who have this issue.    Although it may be difficult to believe, most times, the issue is with the...

57 by Resident Expert
  • 1294 Views
  • 1 replies
  • 1 likes

Slow speeds

Since the past 2 weeks, our download and upload speeds has been fluctuating. Rogers have sent 2 techs to our apartment already and still getting slow speeds affecting my remote work and my room mate's streaming. We supposed to have 1.5gb down / 50 Mb...

kentotchi by I've been around
  • 412 Views
  • 2 replies
  • 0 likes

Rogers Xfinity internet modem

Having just switched from Bell to Rogers has been quite the disappointment, I was sold on the idea that I would receive 2.5Gbps internet speed, while connected to the LAN ports, however I was beyond shocked that the XB8 Gen 3 modem has only one 2.5Gb...

Crasee24 by I've been here awhile
  • 881 Views
  • 3 replies
  • 1 likes

Loss of download speed with Xfinity

With Ignite i was downloading at 950 mbps on a 1.5 mbps plan with wifi.   Intermittently it would drop to 600 mbps   After Rogers switched to Xfinity 950 mbps download speed and 177 mbps was much better and more consistent. A couple of weeks later do...

TO9 by I've been here awhile
  • 538 Views
  • 1 replies
  • 0 likes

Fluctuating upload speed

Hello,We've just renewed our Internet plan with Rogers after 2 years, and I have been streaming games live on Twitch with no issues until recently. Particularly on peak hours, our upload speeds would drop to single digits causing my stream to lag and...

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craver99 by I've been here awhile
  • 348 Views
  • 1 replies
  • 0 likes
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