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Forum Posts

Ongoing poor connection - Support/technicians aren't helpful

I've been dealing with poor connection speeds, outages, and packet loss for almost two years that I've lived in the L3T postal code. I've had at least 5 technicians visit my house and contacted Rogers support numerous times. Lately, I've been contact...

jpersaud by I've Been Around
  • 62 Views
  • 1 replies
  • 0 likes

Extreme Packet Loss and Intermittent Latency Spikes

As the title suggests, my internet has recently been so slow that it is pretty much unusable. Can't load a single webpage without the connection either dropping or taking 5 minutes. I've dealt with this issue many times in the past before so I'm well...

kenzite by I've Been Around
  • 85 Views
  • 1 replies
  • 0 likes

Resolved! Intermittent disconnects - CODA-4582U

I have been experiencing intermittent disconnects of internet service for a few minutes at a time and have replaced the CODA-4582U with no improvement. The modem is is bridged mode and after reading some of the other posts I believe there may be a si...

OttawaDave1 by I've Been Here Awhile
  • 46475 Views
  • 238 replies
  • 0 likes

Download/Upload speed is dropping to 10mbps up/down daily

I am on the 500mbps internet service tier.  My internet connection was frequently dropping for 5-10 seconds, about 1-3 times a day. Download/Upload speed was also dropping down to 10mbps across all devices, with high latency.  I replaced the cable mo...

user-v5 by I'm Here A Lot
  • 241 Views
  • 2 replies
  • 1 likes

horrible speeds over VPN

Hi, I recently switched to Rogers gigabit from Bell. I have a CODA-4582 modem, firmware 2.0.10.34T6. I frequently work from home connecting to work over a Cisco VPN. Everything is much slower compared to when I was on Bell and compared to a friend us...

hoek by I Plan to Stick Around
  • 7855 Views
  • 63 replies
  • 0 likes

XB7 modem slow wifi speeds and weak wifi signal

I am on the Ignite Gigabit package with Ignite TV. I had issues with my internet about 3 weeks ago and a Rogers contracted tech came over and resolved the issue and he decided to change my XB6 modem to the new XB7 as he mentioned it has better wifi r...

tester2013 by I Plan to Stick Around
  • 416 Views
  • 3 replies
  • 0 likes

Speed dropped from 500 to 200 since the 7th of June

Hello,On the 7th of June my Rogers internet speed dropped from 500 to 200. I have been checking the speed every few hours. Can you please advise how I can report this to Rogers and get this issue solved   *** Edited Labels ***

Ignite Modem Keeps Rebooting

I've been having issues with my Ignite modem restarting for months... I've been through probably 6 modems. I've had techs come to my house on multiple occasions. Check the lines swap modems and cables, etc. Nothing works. It always happens again. I g...

Low signal levels with CODA-4582U in Etobicoke

We have a CODA-4582U modem in bridge mode with Gigabit Internet service.  For the past few weeks we have been seeing reduced download speeds, higher latency and dropped packets.  When I look at the modem signals I think I know why.  The signals look ...

jn00 by I've Been Here Awhile
  • 296 Views
  • 1 replies
  • 0 likes

Resolved! Internet speed halved when bridging CODA-4582U to ASUS XD4

Hello, So I recently switched from bell to rogers 1gbps legacy after a 1 year hiatus from the company. Coming back I am left to deal with small issues from the CODA modem. Initial setup was great, consistently getting 950/50mbps speeds when wired via...

Schix by I've Been Here Awhile
  • 1031 Views
  • 9 replies
  • 0 likes

Resolved! Speed & Latency issues suddenly appeared!

Hey everyone,   So out of nowhere tonight, got hit with some massive download speed & latency issues. If the connection is barely used, latency to google dns, for example, hovers around 40-45 ms. As soon as I start using the connection, with a speedt...

Resolved! Ignite Internet Gigabit - Slow Speeds

i haven't been able to speed test higher than 500mbps with a wired connection, I am on a gigabit connection.     Downstream Overview Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)1591000000256QAM4.200738.9832...

m3rked by I'm Here A Lot
  • 18500 Views
  • 160 replies
  • 0 likes

Degradation in Upload Speeds

Upload on Gigabit Horrible   Used to get my actual speed of 30  But now barley getting 3-5   WTH is going on.   Rebooted my modem and everything .       ***Edited Labels***

space2001 by I Plan to Stick Around
  • 9918 Views
  • 69 replies
  • 1 likes

Slow/unstable internet speeds and bad connection to games

I have not been getting my full speeds lately. Started about last month. We usually get 500mbps down and 20mbps up. Recently our speeds fluctuate a lot and are not very consistent but it is mostly our upload speed. We had really bad issues not long a...

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JBeach by I've Been Here Awhile
  • 624 Views
  • 3 replies
  • 0 likes

Resolved! 100% Rogers throttle speeds

I live in Keswick and did a survey of 921 homes and nobody gets speeds above600mbHi technician come to my house and check out the lines and my modem and check the node at the boulevard.the technician said everything is 100% good.I’ve talk to in Every...

warhawkice by I've Been Here Awhile
  • 12385 Views
  • 16 replies
  • 0 likes

Ignite Internet Issues

I have been with Rogers with 10+ years, have their phone service, wifi/internet, and cable. We have always had some issues with the internet but most problems were eventually fixed by unplugging the modem. We recently switched to 4K/Ignite in the new...

jredd by I've Been Around
  • 3153 Views
  • 13 replies
  • 0 likes

Resolved! Does my signal look ok?

Hi, Can some please tell me if my signals looks ok. CODA with 7.1.1.37 on 500/20 profile.   I compare them with my friend who uses CODA with the same firmware on 1gb/30 profile.   he has much better bufferbloat stats then me.   Under OFDM Downstre...

amd7674 by I Plan to Stick Around
  • 1251 Views
  • 17 replies
  • 0 likes

Resolved! Slower speed on wired connection compared to wireless

I got Ignite 500 Ultd Internet service with Ignite WiFi Gateway Modem (Gen2). I noticed significant slower speed on wired connection to the modem with ethernet cable. (On fast.com it shows only less than 400Mbps while wireless connection shows more t...

khryu by I've Been Around
  • 653 Views
  • 3 replies
  • 1 likes