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Resolved! Large number of short duration disconnections

Over the past few days, I've noticed a lot of interruptions to our internet connection. I started using Net Uptime Monitor to try to diagnose the situation. Over the past day or so, it has recorded 74 disconnections from the internet.   -------------...

Ignite service slow connections, high ping and lost packets

I have the Rogers Ignite 1,5 Gb down 50 mb up service. Same complaint as many with service crawling during the evening hours until after midnight. Modem is an XB7 that is hooked into a ASUS RT-AX86U which is also linked to another RT-AX86U in a WiFi ...

897nat by I've been here awhile
  • 559 Views
  • 3 replies
  • 0 likes

1GB Ignite Internet Keeps Dropping

Hello,    I signed up for Rogers 1GB Ignite some months ago and for the most part it's been running well, however, there are times throughout the day where I get random internet interruptions lasting betwen 2-5 minutes. It makes video conferencing un...

longakey by I've been around
  • 794 Views
  • 4 replies
  • 0 likes

Last Mile Hardware Optimization + Questions

Hello, I'm experiencing quick and random drops on ethernet or together affecting both business and leisure uses like conference calling, streaming high quality video, or gaming.  I've had a few support visits to correct the issue, yet it persists. I ...

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Resolved! High Uncorrectable CM Error Codewords on Index 15, 16, and 17

Hello. For the last few weeks I've had a frequent packet loss, but only when gaming. I use Nvidia's Geforce NOW service, so it's basically some pretty hefty streaming. I haven't noticed any problems with Youtube or in day-to-day usage for work. I've ...

MrMinto by I'm here a lot
  • 1778 Views
  • 10 replies
  • 0 likes

Stuttering TV and high packet loss in games

Hi folks - Over the past couple months I've been having issues with our internet (I'm not sure but it seemed to correspond with an upgrade to the 1.5 gbps plan). I've already contacted support and they sent a contractor to the house who replaced a co...

Mkrbc by I'm here a lot
  • 1655 Views
  • 8 replies
  • 0 likes

Internet Speed issues

Just wondering if there's some network level speed/latency problems. For past 2-3 days something has slowed down page loading on internet and on Ignite TV...in streaming a Netflix show the broadcast is highly pixelated.   This is not a minute to minu...

ByetheSea by I'm here a lot
  • 1422 Views
  • 8 replies
  • 0 likes

Dropped frames trying to live stream

Hello I've been having troubles this entire week trying to live stream on twitch. I've been getting constant dropped frames when streaming at a bitrate of 4500, usually 15-20% frames dropped. I've tried lowering the bitrate to 2000 but it doesn't loo...

PJJJ by I plan to stick around
  • 4043 Views
  • 29 replies
  • 0 likes

smartstream reliability and fiber

Noticed an upgrade option today, "Get an Ignite SmartstreamTM + Internet bundle for our most reliable & fastest fibre-powered internet. I have had extreme reliability issues with gigabit internet, so much so that I now reboot my cable modem nightly a...

drjohnst by I plan to stick around
  • 1275 Views
  • 2 replies
  • 0 likes

Unable to browse some websites

I can do everything else except cast to my chromecast to stream something.  I did everything possible to reset the chromecast, and it lets me connect with my browser, but as soon as I go to netflix and try to stream something, the connection to the c...

Resolved! Ignite Active time

A few weeks ago Discord could be seen under the Active section when my son was on his computer along with YouTube. It show "x" amount of hours for each.Now it's been a week and Discord does not show anymore and YouTube says only 5-10 mins. However hi...

jenka by I've been here awhile
  • 1886 Views
  • 6 replies
  • 0 likes

Streaming on Set-top box vs. Smart TV

I just recently received one of these boxes and have difficulty understanding what is different from a Smart TV and this? I was sold it as part of my internet pack. Does it include live sports within the app? I still have it wrapped new and may retur...

RPAR09 by I've been around
  • 956 Views
  • 1 replies
  • 0 likes

Intermittent Slow Internet / Significant Packet Loss

Since Saturday, I've been experiencing intermittent slow internet. Most notably streaming (youtube etc.) will suddenly pause; games will timeout; surfing will slow down; teams meetings disconnect/pause.   I tracked it down to lost packets. My speeds ...

hoboryan by I plan to stick around
  • 2067 Views
  • 5 replies
  • 0 likes

Can no longer stream using discord

My son has been using discord to stream for quite some time, and now, although discord is running, he cannot stream.  It appears that it is being blocked by Rogers.  If he tried to use his phone to do the same thing (on wifi) it also doesn't work (so...

Streaming (Netflix, YouTube, Prime, Sirius XM Music) won't load

A few weeks ago, while listening to Sirius XM, it simply stopped with a message "internet cannot be verified".  Since then, Sirius, Netflix, Prime, YouTube all take so long to "buffer", it times out with a message "no internet connection" though when...

PJMB by I've been here awhile
  • 1745 Views
  • 4 replies
  • 0 likes

Smart TV Buffers While Streaming

I am using the CGN3ACSMR router to run a Samsung smart TV. I'm finding constant buffering and sometimes 'hanging' when streaming Netflix, Youtube, Prime. I disconnect and reconnect the router and buffering stops every time so this is clearly a router...

Youtube Download Slowing Down Causing Buffer possible CDN issue

So For the Past Few Days I have Noticed Youtube Is not watchable i did some testing and nothing points to my connection having a problem this all points to youtube/rogers CDN servers failing as some "Stream Host" seem to be working but almost all of ...

roofed by I plan to stick around
  • 47034 Views
  • 320 replies
  • 1 likes
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