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Forum Posts

Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hello Community, We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). ...

RogersMargaret by Community Manager (Retired)
  • 117246 Views
  • 4849 replies
  • 7 likes

Rogers Rocket Wi-Fi Modem – Firmware Trial

Hello Community, The Rogers Community Forums has always played an important role in providing important feedback regarding our products and services. We are excited to offer our users an opportunity to participate in a trial of the new firmware for o...

Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 117532 Views
  • 193 replies
  • 4 likes

Guest Network on Ignite WiFi Gateway Modem XB7

Based on what I've seen in the Ignite WiFi app and read on these forums, the XB7 modem isn't capable of setting up a guest WiFi network. So I'm wondering would Rogers let me swap the XB7 modem for one that can create a guest network, such as the Hitr...

User6874 by I've Been Around
  • 122 Views
  • 1 replies
  • 0 likes

XB7 Modem Power Plugged in But No Light Indication

Hi Rogers Community,I upgraded my home internet package and received a new xb7 modem two days ago. After using it for a day I found the latency was very high and unstable, leading to a bad gaming experience, so I decided to restart the modem. I resta...

kaili0500 by I've Been Around
  • 111 Views
  • 1 replies
  • 0 likes

CODA-4582-USB Storage-File Transferring Issue

Hi,I have CODA-4582 Modem and connect a hard drive to USB port of modem to share the storage over network. I can access the content of the hard drive and download them fast enough, but I can not upload and transfer anything on the storage device sinc...

hs8 by I've Been Here Awhile
  • 579 Views
  • 2 replies
  • 0 likes

Hairpin NAT no longer working after router SW Update

Hello, I have a Hitron rogers router (CODA-4582U), After the recent software update, (current SW version: 7.1.1.32) hairpinNAT is no longer working. Initially I thought it's a router issue so I got a replacement one, but it's the same issue after the...

New "Cable Haunt" Vulnerability

How worried should we be about this new vulnerability? Has anyone heard if Rogers is on this? https://nakedsecurity.sophos.com/2020/01/14/cable-haunt-vulnerability-exposes-200-million-cable-modem-users/ *** Edited Title/Labels ***

Headfake by I Plan to Stick Around
  • 952 Views
  • 2 replies
  • 0 likes

Hitron CGN3 WMM(QOS) greyed out

I recently noticed when changing settings on my modem that the WMM(QOS) tab in the wireless settings is now greyed out and is on by default. I recently exchanged modems because this happened with my last one. I have been having issues as of late with...

Geezup by I Plan to Stick Around
  • 9954 Views
  • 14 replies
  • 0 likes

How to troubleshoot a CODA-4582 modem lockup?

Hi there. I just got Gigabit internet with Digital TV and Home Phone last weekend, and today (5 days later) I woke up in the morning to a locked up modem - white Hitron CODA-4582 with 33T3 firmware. The lights were on, and were either green or blue, ...

EugW1 by I Plan to Stick Around
  • 8659 Views
  • 8 replies
  • 0 likes

Unable to log into POP account

For about 2 weeks have not been able to log into email from Mac laptop (still works from iphone and ipad). Seems to connect to SMTP server but will not log me in to PO. I've tried entering my password on outgoing mail server settings, but this does n...

Jobst by I've Been Around
  • 1147 Views
  • 1 replies
  • 0 likes

Unable to change the Wireless mode in 5GHz

I have the CGN3ACSMR 4.5.8.33 and I'm trying to switch the wireless mode to AC only but it appears that there is a problem with the javascript on the page every time i change the selector (highlighted below). Does anyone else have the issue? Is there...

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sw112123 by I've Been Here Awhile
  • 1904 Views
  • 7 replies
  • 0 likes