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Forum Posts

Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hello Community, We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). ...

RogersMargaret by Community Manager (Retired)
  • 117235 Views
  • 4849 replies
  • 7 likes

Rogers Rocket Wi-Fi Modem – Firmware Trial

Hello Community, The Rogers Community Forums has always played an important role in providing important feedback regarding our products and services. We are excited to offer our users an opportunity to participate in a trial of the new firmware for o...

Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 117531 Views
  • 193 replies
  • 4 likes

Resolved! Factory Reset Ignite TV Modem

I changed the password on my coRouter and I can't fir the life of me remember what I changed it to. I need to do a factory reset to erase the password and I am able to access my router settings once again. *** Edited Labels ***

MJ3005 by I've Been Around
  • 763 Views
  • 1 replies
  • 0 likes

Internet down when it rains

Anyone else having issues with Rogers internet when it rains? I had a tech come out 4 days ago, he switched my Rogers router. Said everything should be fine. Still having issues, internet drops few times a day for 2-3 minutes and if it rains internet...

Rsheikh by I've Been Here Awhile
  • 902 Views
  • 12 replies
  • 0 likes

Network device usage monitoring

This is a shot in the dark, but figured I'd ask. Is there any type of firmware that can be installed on the modem to monitor device usage? I have intermittent issues where TV begins to lag, and although I can see which devices are connected, I'd like...

DBCOM by I've Been Around
  • 438 Views
  • 1 replies
  • 0 likes

Ignite modem constantly shuts down

My new ignite modem is sporadically going off usually seems to be at night.So I wake up to no internet and need to pull the plugs on my modem and switch and reset everything. The reset in the app will not fix the issue when this occurs.I thankfully h...

Issues with Ignite WiFi Pods

I have 2 pods where the light dims then brightens all the time and one that does nothing? **Labels Added**

Flynn62 by I've Been Around
  • 7384 Views
  • 57 replies
  • 0 likes

Resolved! XB6 - Connecting ASUS Router

Greetings All, It's been a . week for me with unauthorized movies being charged to my rogers bill and no one knows how this is happening. But I have another issue! Just a few hours ago I had Rogers ignite system installed. I'm trying to lower my Roge...

Xdj by I Plan to Stick Around
  • 6155 Views
  • 55 replies
  • 0 likes

How do I hook up my own Eero

I have Ignite internet 500u, Ignite TV premier using the Xb86 modem. I purchased my own Eero Pro and beacons but cannot find instructions for installation. I get that Rogers offers their own service with the Eero, but all of my searching for a self i...

Can't Connect One of the Devices to the WiFi Network

Hello, just got ignite setup last week and everything was working great except my Samsung A5 would connect to wifi but not get internet. Every other phone in te house connected fine wih internet working.Roger's tech said my phone was broken and it wa...

torads by I've Been Around
  • 2181 Views
  • 4 replies
  • 0 likes

Devices connecting to pods

I have three pods throughout my house. It's seems that all my house devices only connect to my modem. I can be right infront of a pod and not connect to it...why? *Added Labels*

Juice77 by I've Been Around
  • 10653 Views
  • 24 replies
  • 0 likes

Port Forwarding Problem with Ignite XB6 Modem

Hello!I got the new Ignite modem today. My previous one was Hitron from Rogers as well. I'm forwarding many ports (remote desktop to multiple computers, DistStation services). Unfortunately, I can't make it work using the new modem. The following err...

impr2003 by I Plan to Stick Around
  • 7285 Views
  • 76 replies
  • 0 likes

Ignite TV Internet - Google devices connection issues

Hi everyone,I've spent a good chunk of time on the phone with Rogers support attpting to resolve this, but haven't found a fix yet. Hoping someone here might be able to help...I recently upgraded to the Rogers gigabit internet from 150 and immediatel...