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Node Congestion

Rogers has identified node congestion in my neighbourhood and has done nothing about it for a year   I've been dealing with an issue for almost a year now at home with high latency, packet loss and sometimes absolutely no internet.   I initially call...

flash67 by I'm here a lot
  • 19164 Views
  • 41 replies
  • 0 likes

Internet speed

Hi, I recently subscribed to Rogers Internet 2.5 Gb. This time the connection from the fibre to the modem is not coaxial, but ethernet. I have my network connected to a separate router which is connected to one of the modem's ports. Every time I ran ...

pecaicedo by I've been around
  • 849 Views
  • 7 replies
  • 0 likes

1.5Gbps - getting 600mbps, max

I'm at a loss with how to diagnose this further.   I've been a Rogers customer for almost 3 years. I bumped to the 1.5Gbps plan last year and I've never had higher than 700mbps on a speed test using . Daily average is closer to 350Mbps. I have the XB...

notmario by I've been here awhile
  • 1141 Views
  • 9 replies
  • 0 likes

Rogers Xfinity internet modem

Having just switched from Bell to Rogers has been quite the disappointment, I was sold on the idea that I would receive 2.5Gbps internet speed, while connected to the LAN ports, however I was beyond shocked that the XB8 Gen 3 modem has only one 2.5Gb...

Crasee24 by I've been here awhile
  • 629 Views
  • 3 replies
  • 1 likes

Rogers Infinity 2G modem

We've had the older Rogers 500MB package for a few years now. A few months ago when the Xfinity conversion happened we got an offer to switch to the 1GB plan, then just this week got another offer to switch to the Xfinity Pro 2G plan. I have done mul...

Weimer369 by I'm here a lot
  • 1066 Views
  • 3 replies
  • 0 likes

Intermittent Disconnecting & Reconnecting

I have been dealing with this for months and months, I work from home and rely on a stable connection for call after call after call.  The modem lights says white, the app says great speeds, but doesn't matter, whether wifi or hard wired the connecti...

melc32 by I've been here awhile
  • 2799 Views
  • 16 replies
  • 1 likes

XB6 for 1.5 G service

I just got upgraded to 1.5GB but the tech said not to bother getting a newer modem.  He said my computer, a new’ish, macBookPro would not support anything over 1GB.  So I still have the XB6. Should I not get the XB7 or even the XB8.  Why not get the ...

alsys by I've been here awhile
  • 458 Views
  • 3 replies
  • 0 likes

Stable Rogers DNS IP Addresses

What are some of the DNS IP Addresses used for Rogers internet? Especially since I'm now on gigabit internet.I've been using the below ip addresses for a few years and have from time to time had issues with slow websites and buffering. I've used thes...

JonSnow88 by I plan to stick around
  • 52869 Views
  • 8 replies
  • 0 likes

Resolved! How do I receive 1.5 Gbps on PC?

I'm a new Ignite Internet 1.5 Gigabit customer.    Rogers' technician installed a Nokia Optical Network Terminal (ONT) in my basement to which, my 2nd floor's ethernet cable is connected. The 2nd floor's wall ethernet port is connected to the Ignite ...

Vanana by I'm here a lot
  • 16045 Views
  • 32 replies
  • 0 likes

Unbearable Latency and Connection Issues

Constant internet outagesConstant lag spikesGaming is not even viable due to EXTREME latency spikesStreaming is unbearable due to  EXTREME latency spikesWorking from home is an absolute mess! Reporting this to the BBB and CCTS (CRTC) as the service h...

Which Modem?

I just upgraded to the pro level internet with 2 gig speeds.  Not sure it will make any difference for me as the best I can ever get here is around 500 mb/s.  I still have the gen 2 modem.  I am having daily issues with internet dropouts, and I wonde...

Grwebster by I plan to stick around
  • 2825 Views
  • 3 replies
  • 0 likes

What number a Ignite 1GB plan should show in Speed test?

I tried wireless, wired, laptop, mobile phone - I see 1GB nowhere!! The maximum down I saw was 245mbps on my laptop(wireless).  Connecting the same laptop using the Blue wired connection, brought down the speed to 195mbps.  Upload speed remained 32mb...

Getting 2.3Mbps download speed on Ignite 1.5gig internet plan

Switched from Bell Fib Internet to Rogers Ignite Internet 1.5G couple of days ago.  After switching, websites load very slow. Here are the results of the Internet speed test (connected to Rogers Wifi)From laptop (with VPN): between 1 - 10 Mbps downlo...

ganeshc by I've been here awhile
  • 1115 Views
  • 2 replies
  • 0 likes

Resolved! Speed test results on desktop don't match results via HomeConnect app

Hello, yesterday I accepted an online offer and my internet was boosted from Ignite 500/30 to 1.5G/50. I ran a few tests on my desktop via a couple of popular internet speed testing tests, yet the speeds don't match the ones via the HomeConnect app. ...

asturias7 by I'm a reliable contributor
  • 5328 Views
  • 11 replies
  • 0 likes

Upload Speeds

9 years ago when I was in Austin I had 1GB upload and download, why is it that its 2024 and Rogers can't offer anything close?  We are in an age of "cloud", we all use it in one way or another.  Currently I am uploading several gigs of photos and vid...

akumar99 by I've been around
  • 1249 Views
  • 2 replies
  • 0 likes

Recently Changed to 1.5GBPS and Speed Is Same or Slower

I'm in the south end of barrie and have had "1gbps" service since moving there in 2019 up until a few weeks ago. A new speed was available in my area, 1.5gpbs. Great! made the changes with rogers and confirmed my XB7 is still compatible with this new...

ZACCC93 by I've been around
  • 47585 Views
  • 92 replies
  • 5 likes

Resolved! Only receiving 1/3 of 1.5 Gbps Speeds

Just upgraded to 1.5 Gbps.  Use to be on 1.0 Gbps tier.  Never was able to reach more than 700 even in off peak time.  Speed tests are usually around 500 or so.     When I had 1Gbps I had an Asus AC-86U router which was replaced by an Asus GT-AX6000 ...

BlueJays16 by I plan to stick around
  • 30180 Views
  • 82 replies
  • 0 likes
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