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Node Congestion

Rogers has identified node congestion in my neighbourhood and has done nothing about it for a year   I've been dealing with an issue for almost a year now at home with high latency, packet loss and sometimes absolutely no internet.   I initially call...

flash67 by I'm here a lot
  • 15140 Views
  • 38 replies
  • 0 likes

Intermittent Disconnecting & Reconnecting

I have been dealing with this for months and months, I work from home and rely on a stable connection for call after call after call.  The modem lights says white, the app says great speeds, but doesn't matter, whether wifi or hard wired the connecti...

melc32 by I've been here awhile
  • 759 Views
  • 7 replies
  • 0 likes

Unbearable Latency and Connection Issues

Constant internet outagesConstant lag spikesGaming is not even viable due to EXTREME latency spikesStreaming is unbearable due to  EXTREME latency spikesWorking from home is an absolute mess! Reporting this to the BBB and CCTS (CRTC) as the service h...

Which Modem?

I just upgraded to the pro level internet with 2 gig speeds.  Not sure it will make any difference for me as the best I can ever get here is around 500 mb/s.  I still have the gen 2 modem.  I am having daily issues with internet dropouts, and I wonde...

Grwebster by I plan to stick around
  • 1150 Views
  • 3 replies
  • 0 likes

What number a Ignite 1GB plan should show in Speed test?

I tried wireless, wired, laptop, mobile phone - I see 1GB nowhere!! The maximum down I saw was 245mbps on my laptop(wireless).  Connecting the same laptop using the Blue wired connection, brought down the speed to 195mbps.  Upload speed remained 32mb...

Resolved! How do I receive 1.5 Gbps on PC?

I'm a new Ignite Internet 1.5 Gigabit customer.    Rogers' technician installed a Nokia Optical Network Terminal (ONT) in my basement to which, my 2nd floor's ethernet cable is connected. The 2nd floor's wall ethernet port is connected to the Ignite ...

Vanana by I'm here a lot
  • 11333 Views
  • 26 replies
  • 0 likes

Getting 2.3Mbps download speed on Ignite 1.5gig internet plan

Switched from Bell Fib Internet to Rogers Ignite Internet 1.5G couple of days ago.  After switching, websites load very slow. Here are the results of the Internet speed test (connected to Rogers Wifi)From laptop (with VPN): between 1 - 10 Mbps downlo...

ganeshc by I've been here awhile
  • 689 Views
  • 2 replies
  • 0 likes

Resolved! Speed test results on desktop don't match results via HomeConnect app

Hello, yesterday I accepted an online offer and my internet was boosted from Ignite 500/30 to 1.5G/50. I ran a few tests on my desktop via a couple of popular internet speed testing tests, yet the speeds don't match the ones via the HomeConnect app. ...

asturias7 by I plan to stick around
  • 3879 Views
  • 11 replies
  • 0 likes

Upload Speeds

9 years ago when I was in Austin I had 1GB upload and download, why is it that its 2024 and Rogers can't offer anything close?  We are in an age of "cloud", we all use it in one way or another.  Currently I am uploading several gigs of photos and vid...

akumar99 by I've been around
  • 873 Views
  • 2 replies
  • 0 likes

Recently Changed to 1.5GBPS and Speed Is Same or Slower

I'm in the south end of barrie and have had "1gbps" service since moving there in 2019 up until a few weeks ago. A new speed was available in my area, 1.5gpbs. Great! made the changes with rogers and confirmed my XB7 is still compatible with this new...

ZACCC93 by I've been around
  • 37966 Views
  • 92 replies
  • 4 likes

Resolved! Only receiving 1/3 of 1.5 Gbps Speeds

Just upgraded to 1.5 Gbps.  Use to be on 1.0 Gbps tier.  Never was able to reach more than 700 even in off peak time.  Speed tests are usually around 500 or so.     When I had 1Gbps I had an Asus AC-86U router which was replaced by an Asus GT-AX6000 ...

BlueJays16 by I plan to stick around
  • 23903 Views
  • 82 replies
  • 0 likes

Resolved! CODA4582 - MyQ Internet Gateway Ethernet Connection

MyQ Internet Gateway Unable to Connect to Internet While Directly Plug Into Modem   Hi,   Here is some basic info on my set up: Modem: Hitron CODA-4582UInternet package: Ignite Gigabit Device with issue: Chamberlain MyQ Internet Gateway Additional ro...

billy9 by I've been here awhile
  • 14384 Views
  • 18 replies
  • 0 likes

Not getting the speeds I was promised.

  Just got upgraded to XB8 and 1.5Gb service and performed a speed test from various providers and definitely not getting the speeds I was promised.  @Rogers is this how you upgrade clients internet service hoping the end-user wont check the service ...

01110111 by I've been around
  • 1687 Views
  • 2 replies
  • 0 likes

Getting 1.5 GB Internet Speeds

Hi all,   I have a question about Ignite modems and speeds. I recently was upgraded to 1.5GB Ignite internet but I know that my current setup will only allow a max of 1GB speed (my computer's NIC is maxed at 1GB; and my cables are only Cat5). So, I ...

DrMike by I'm a trusted contributor
  • 18100 Views
  • 22 replies
  • 1 likes

Can't get to 1.5Gbps speeds - what's missing?

Hello all,   I recently upgraded to the 1.5Gbps service and got a bit of a download bump but not quite the speed I was expecting to see. My download speeds are very consistent but max out at 1192 Mbps dowload with 54 Mbps upload. Prior to the upgrade...

graposo by I've been here awhile
  • 3486 Views
  • 7 replies
  • 0 likes

Resolved! Paying for Gigabit, getting 1/2 the speed...

I have been paying for Gigabit internet, yet that maximum download I get is usually around 600Mbps (which is not horrible, but only 60% of what I am paying for.  Also my upload speeds, I am lucky if I get 15Mbps, only 50% of the advertised speed.  Ye...

Feejai by I plan to stick around
  • 8879 Views
  • 18 replies
  • 1 likes

Resolved! 100% Rogers throttle speeds

I live in Keswick and did a survey of 921 homes and nobody gets speeds above600mbHi technician come to my house and check out the lines and my modem and check the node at the boulevard.the technician said everything is 100% good.I’ve talk to in Every...

warhawkice by I've been here awhile
  • 22428 Views
  • 19 replies
  • 0 likes
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