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Forum Posts

Whole Home WiFi Promise?

Perhaps I’m missing something here but shouldn’t “whole home internet” or the “ignite wifi promise” mean something? Technicians diagnosed that my router is not meeting all “corner to corners” of my home but still want to charge me for wifi pods? This...

Bor3dcanuck by I've Been Here Awhile
  • 162 Views
  • 4 replies
  • 0 likes

IGNITE - Internet drops on 5GHZ in 500 sq-ft area.

Worst of services, internet keep dropping on 5Ghz. Am dead tired of tech coming and going, Everytime they will replace the modem and now the manager tells me to buy my own router to get things working. WOW.  So irritated  I am. If someone knows how t...

mnauman by I've Been Here Awhile
  • 257 Views
  • 4 replies
  • 1 likes

XB7 modem slow wifi speeds and weak wifi signal

I am on the Ignite Gigabit package with Ignite TV. I had issues with my internet about 3 weeks ago and a Rogers contracted tech came over and resolved the issue and he decided to change my XB6 modem to the new XB7 as he mentioned it has better wifi r...

tester2013 by I Plan to Stick Around
  • 148 Views
  • 3 replies
  • 0 likes

Internet drops whenever people arrive or meave from house

My internet drops whenever me or my roommate arrives or leaves from the house. It is a huge hassle.I know it is not related to the wiring because it occurs while we are parked in our driveway when arriving at home (before we have had the chance to di...

Thowse by I've Been Around
  • 98 Views
  • 2 replies
  • 0 likes

Cell Phone Not Connecting to Home WiFi Network

Hello,I have LG Stylo Plus 3 phone that was working fine till yesterday.Modem is white Tricolor CCGM4331COM. with Ignite package.Today without any changes to any settings either on phone or router, the WiFi name [ssid] started to show "disabled" unde...

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Mani12345 by I've Been Here Awhile
  • 603 Views
  • 14 replies
  • 0 likes

iPhones can’t connect to Ignite Wifi

For two months our cell phones have not been able to stay connected to ignite wifi. The signal drops all day long and will not connect upon entry to our home. We have no cell wifi problems anywhere else! Endless suggestions to “reboot the modem” or “...

New Rogers Ignite Customer

I did switched to Rogers and i am really happy with the speed that i am experiencing with the Ignite 500.  My only issue as of this time is that my ASUS RT-AC5300 Router sometimes is not broadcasting any internet signals.  Modem is saying it has inte...

ryanderamos by I've Been Here Awhile
  • 156 Views
  • 3 replies
  • 0 likes

Mobile devices not "connecting" to Rogers Wi-Fi

Issue started yesterday and persisted until I left for work today. My laptop will connect and Is having no issues, however my cell, tablet and FireTV all are registering connection issues/ not connected. I've brought my tablet and phone to work and c...

Rogers wireless internet

Hi everyone, just wanted to say I got the Rogers wireless home internet installed, it replaced my 25 year old bell DSL. I’m getting 27ish down and 5 up. It’s fast and only about 20-40ms of lag on Speedtest. Pretty darn good.

DavidHeilig by I Plan to Stick Around
  • 406 Views
  • 2 replies
  • 3 likes

Wi-Fi Home Network Not Visible

  For some reason my home wi-fi network is not visible when the list of available networks is searched on my devices. It can be accessed using the "OTHER" tab and manually inputting the network name and password. Part of the problem is sometimes the...

Google Home and Chromecast stopped working

Our Rogers internet has been dreadful for the past few weeks, cutting out frequently and very very very slow speeds. Got help from Rogers who got us to restart the Hitron modem and suggested a mesh service to boost the signal in the house (which, giv...

AnitaTO by I've Been Here Awhile
  • 2878 Views
  • 8 replies
  • 0 likes

2.4ghz Network Question

I am getting a dog tracker. It can only be connected to 2.4ghz network. I have 2 wifi networks one 2.4ghz and the other 5ghz the tracking app will be on my IPhone. I will connect collar to 2.4ghz network. My question is does my IPhone which has app h...

Senk by I've Been Around
  • 133 Views
  • 1 replies
  • 0 likes

Ignite Active time

A few weeks ago Discord could be seen under the Active section when my son was on his computer along with YouTube. It show "x" amount of hours for each.Now it's been a week and Discord does not show anymore and YouTube says only 5-10 mins. However hi...

jenka by I've Been Here Awhile
  • 308 Views
  • 6 replies
  • 0 likes

Unable to Wireless Print After Changing to Ignite Modem

A little rant, but more so, reaching out for some WiFi help/advice.....   Started with Ignite bundle 5/7 ago and running 1gbs; express set-up went smooth, added devices to the Gen2 gateway with ease  - including my Canon laser Printer, its listed as ...

leonjulie by I've Been Here Awhile
  • 4869 Views
  • 23 replies
  • 1 likes

Alternate Internet Solutions

What are the internet solutions if I live in an area with out Rogers internet service?Rural 25? Mobile rocket hub?   **Labels Added**    

Gg65 by I've Been Around
  • 175 Views
  • 1 replies
  • 0 likes

5ghz wifi signal keeps dropping

My 5ghz wifi signal keeps dropping several times per hour and does not resolve when I reset my modem. Is there anyway to resolve this issue?   ***Edited Lables***

nagasur by I Plan to Stick Around
  • 438 Views
  • 4 replies
  • 0 likes