What is happening with wifi connection
What is happening with the wifi connection. The last 2 or 3 months I had an issue with my wifi connection. I couldn't take online classes. It interrupt me even five or ten minutes. *Added Labels*
Forum Posts
HELP? 5GHz performance issues on some days
For the past few months, we've been having extreme internet issues in our area (extreme connection interruption and instability) that took a long time to fix. After several attempts, the connection became perfectly smooth, but ever since last week, t...
Poor Wifi on Home Devices
We have had several technicians to our house multiple times to determine and try to resolve the shoddy, inconsistent wifi signals. Often times, when the technicians arrive they check the wifi with their own devices and lo and behold, the speeds are r...
Resolved! Rogers wifi strength of signal test vs TV settings indicator
Hi, I recently installed a pod to boost the signal from my modem to the living room where I have my TV. Initially I got 3 bars TV box strength, then it settled to 2 & now it's back to 1. When I conduct the signal strength test (in the living room) ...
XB7 & XB8 5GHz Wifi Issues
Our family recently signed up for Rogers 1.5 gbps internet service. I have noticed that both the XB7 and XB8 modems have the capability for the 160 MHz bandwidth on 5 GHz. Our household has several devices that are capable of operating at this wifi s...
Resolved! Wifi 6 on Gateway (Gen 2) issue
What is going on with WiFi 6 and my XB7 Gateway with Ignite Internet Gigabit-Unltd plan (1GB/200MB)? The download/upload speedtest on my Win 11 laptop, about 5' from the Gateway, was fairly consistent at 707/172, but starting about a month ago the ...
IP address blacking out wrong content
Hello,I am located in Fredericton, New Brunswick.I am trying to watch programming that is available outside of the Toronto region but for some reason my IP address seems to think I’m located in Toronto.I am able to access this content from my phone w...
Rogers Xfinity Gateway (Gen 3)
Hello Rogers Team, can you get me shipped the Rogers Xfinity Gateway (Gen 3) to replace my current Gen 2 internet connector. The speed achieved is ver disappointing and we need to also improve WiFi connectivity with our devices. Thanks! ***Edited...
Wifi Mesh
Hey, We have Ignite Internet and bought an Eero extender before realizing you need an eero router for it. Would the TP-Link AC1900 Wifi extender work? https://www.amazon.ca/TP-Link-AC1900-Range-Extender-RE550/dp/B08TLT65WM/ref=asc_df_B08TLT65WM/?tag...
Resolved! Connecting My Own Router to ONT for FTTH
I recently switched to Rogers Ignite as my house had access to the FTTH service. The tech came and installed a NOKIA XS-010X-Q and then a Ignite WiFi Gateway (Gen 2), and everything is working fine but I want to use my existing mesh router because it...
A valid government website is blocked
Hello, The Canada government website - https://cic.gc.ca which redirects to https://clegc-gckey.gc.ca after login, is getting blocked in my laptop. The following error is shown "Security check failed For your protection GCKey employs security checks...
HP ENVY 4500 Cannot Connect to the New WiFi (Roger Ignite WiFi Gateway)
Hello there! So I upgraded my modem at the end of last year, and now I just found out that I cannot connect my old HP printer to wifi. I printed out the printer's failed wifi connection report, and the report says that I need to add the MAC address t...
Ring doorbell and/or alarm system
Does anyone have a Ring alarm system connected to their Rogers WIFI system **Labels Updated**
Resolved! Radio is still on even if WIFI is turned off.
I use rogers ignite xb7 modem only as a gateway with a separate DLink acting as router for home network (wired - ethernet based). I have turned wifi off on the xb7 modem (both 2.5GHz and 5GHz). What I have noticed is that the radio is still up - chec...
Massive Ping Spikes
I am on Rogers Ignite 1.5 Gbps. Richmond Hill area. Issue: Massive ping spikes (spikes up to 2000+ ms) once every minute or so, online games are completely unplayable, freezes (due to massive lag) during that couple seconds. Same for Wired and Wi...
Resolved! Unable to Wireless Print After Changing to Ignite Modem
A little rant, but more so, reaching out for some WiFi help/advice..... Started with Ignite bundle 5/7 ago and running 1gbs; express set-up went smooth, added devices to the Gen2 gateway with ease - including my Canon laser Printer, its listed as ...
Resolved! Editing Wifi Network Details
How can I change my wifi network name without using the HomeConnect App? ***Edited Labels***
Wifi modem solid white light gone
Solid white light on my wifi modem didn’t show on it for 2 days had a weak wifi during that time especially with my nest outdoor cameras kept shutting off n on then I woke up this morning the solid white light was back on ? My speed worked at over100...
Wifi goes down intermittently
Wifi has goes down all day everyday for the last 2 weeks. They sent a tech to my house 3 times and replaced the modem. Tech showed me on his phone that the signal is "flapping" 400 times a day. I work from home. This is unacceptable. The tech said it...
Cannot connect surface pro 4 to wifi
Switched back to Roger’s from bell and now my surface pro will not connect- says:can’t connect to this network. Tried connecting only to 2.4 vs 5, no luck. Help! ***ADDED LABELS***