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Forum Posts

Faster uploads being offered, but my plan still listed as 50MB?

It looks like higher upload speeds are being rolled out in my neighborhood which made my happy to start. If I go the the website and look at plans for my address they now say up to 150MB up.  I also noticed that my upload speed seemed a bit better bu...

mdawson by I'm here a lot
  • 530 Views
  • 5 replies
  • 0 likes

5G Home Internet Seasonal Suspension

Hi there, I just recently subscribed to Roger's 5G Home Internet for a rural cottage. As it is a seasonal cottage, I will only need the internet service for just over half of the year. With previous providers, I have been able to put a seasonal servi...

reidtait by I've been around
  • 444 Views
  • 1 replies
  • 0 likes

No Internet for 5 Days

Day 5 of no internet. Signed up for an upgrade. Ready to cancel altogether. No indication of when we will be reconnected. Salt on the wound to receive big bill for services while disconnected.Wish we had known upfront this would take a while. I will ...

laura_ by I plan to stick around
  • 802 Views
  • 6 replies
  • 1 likes

Not getting the speeds I was promised.

  Just got upgraded to XB8 and 1.5Gb service and performed a speed test from various providers and definitely not getting the speeds I was promised.  @Rogers is this how you upgrade clients internet service hoping the end-user wont check the service ...

01110111 by I've been around
  • 835 Views
  • 2 replies
  • 0 likes

DEVICE RETURN

Rogers internet has a very shady method of device return .. Be careful they wait a few months then send a bill to you stating that they didn’t receive your device …Even they know it has been returned and is sitting in their warehouse ..TAKE ALL MEASU...

Regular non-discounted price for 1.5Gig Internet

Hi, Does anyone know where I can find what was the full non-discounted price for 1.5Gig Internet from June to October 2022? I need this info to solve the billing issue. Rogers customer service is refusing to disclose this info.   Appreciate any input...

user_2310 by I've been here awhile
  • 308 Views
  • 1 replies
  • 0 likes

Resolved! Frozen account

If my internet account was frozen for non-payment and I pay the bill, will it automatically work again or do I have to contact Rogers to reinstate it?

Flowygroyg by I've been here awhile
  • 1170 Views
  • 1 replies
  • 0 likes

Compatible wifi Ignite mesh pod?

Paying $5/month rental fee for Ignite Wifi mesh pod extenders.  I asked Rogers if I could just purchase the pods instead of paying a monthly fee for each and they said they only offer them as rentals.   Is there a recommended, compatible, trouble-fre...

Ignite Express Set Up Fee?

Why am I being charged for initial installation and set up on my first bill when I did not receive that service? How can I be refunded my money.     **Labels Added**

Sashki by I've been around
  • 4045 Views
  • 4 replies
  • 0 likes

Remove Charges

I cancelled my account and returned my equipment, but rogers still charged me for the next month. I keep trying to phone in an cancel, but my transfers get disconnected or last over 2.5 hours. I have spent over 11 hours over 3 phone calls, but have n...

Cancellation Fee for Home Internet

Please stop cheating !!!!   I enrolled through rogers home internet 10 months ago and now they have asking for $500 as cancellation charges for this useless connection.    *** Edited Labels ***

TJ231 by I've been around
  • 1624 Views
  • 1 replies
  • 1 likes

Can Rogers throttle speeds?

I ordered the 50Mbps speed from Rogers for my trailer. They moved heaven and earth to sort out the addressing in the trailer park and sent a tech out to connect everything. Works great.   I get my first bill and it's for a 1 GIG speed. This is overki...

CandJ by I'm here a lot
  • 3544 Views
  • 8 replies
  • 0 likes

Degraded Internet Service

I hate Rogers, Internet has not been working properly for years. Talked with Technical and still not fixed every time i call. Talked with Billing and they said to bad we will not credit you. Rogers is the worst company to deal with     ***Edited Labe...

christianss by I've been here awhile
  • 1011 Views
  • 1 replies
  • 0 likes

ALERT: Rogers Lowered Speeds/change pricing AGAIN

So I looks like rogers has once again played around with the pricing and speeds of their internet packages.   Example: they have taken the 500u and reduced it to 300u with the same upload.   on the last interval change/switch-a-rooo they moved the 25...

Pir8pete by I'm here a lot
  • 7674 Views
  • 4 replies
  • 1 likes

Data Overage Error - Why did it occur & How to quickly Fix it?

My usage states 30,000 MB / 295 GB, It appears Rogers have recreated their own measuring stick of 100 MB = 1GB instead of 1,000MB = 1GB. Morons, like Rogers make these horrific errors. Ask Rogers to check your usage in MB and in GB. You may find Roge...

eddie by I've been around
  • 10847 Views
  • 48 replies
  • 1 likes
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