I’ve been struggling for two weeks trying to resolve Xfinity tv issues. I can watch on my tablet without incident. I tried to airplay it to my TV that doesn’t have a set up box, but it freeezes. I’ve tried to watch on a different tv that is connected...
I recently got the Rogers Xfinity service in my home. It’s been super spotty and doesn’t seem to have far range in the house. However, when I was on my firestick I noticed my connection was not good and I couldn’t connect. I checked the internet sett...
Decided to write about the situation I am in because Rogers is not capable of handling their own matters and they deserve to be penalized/punished for their lack of customer care/support.Back in January 2025, I started to experience very high ping wh...
Re: Allegations of Copyright InfringementDear Account Holder,Rogers has received a notice alleging that an IP address assigned to your account was used to infringe copyrighted material(s). This could mean someone using your IP address has illegally d...
Hello, I bought a Nokia FastMile 5G 3.2 and it works fine but I noticed after a little while it drops the 5G connection and goes to 4G. It will not reconnect to 5G unless I reboot the Nokia FastMile. It sometimes takes few hours to "drop" the 5G, ...
Can you take the home gateway modem to the cottage with you or do you have to have the hotspot device?
I've been having an issue with my wired upload speed for a few months now. Attached are speed tests from both wired and wireless connections, as you can see the top one (Wired) has great down but awful upload speeds. The bottom (Wireless) has as exp...
I have the latest Xfinity Modem and Pod (both have been replaced). Issue I am still facing is I have 4 devices that won’t connect to the pod. Other devices connect no problem. However the main devices are the ones having the issues. iPhone 15’s and M...
For quite sometime now, the ignite tv boxes will jitter/drop frames or show nothing but a black screen randomly for a bit, sometimes they will display a random code that connection to the gateway or to rogers was lost. On the internet side of thin...
I am unable to connect 2 smart televisions, 1 laptop, 1 desktop, smart plugs and smart lights to my wifi network. Smart TVs and computers show an x on my Rogers wifi connection. Everything was working fine on Bell and when I made the initial switch t...
Anyone have a fix for connecting a hp printer after upgrading to Xfinity modem? *Added Labels*
Since the past 2 weeks, our download and upload speeds has been fluctuating. Rogers have sent 2 techs to our apartment already and still getting slow speeds affecting my remote work and my room mate's streaming. We supposed to have 1.5gb down / 50 Mb...
I recently made the switch from Bell to Rogers, choosing the 1.5Gb/2years promo. During the online setup process, there was a box that said if checked, Rogers would cancel Bell's service for us. I thought great, that's gonna be less work for me! I ev...
I ONLY have this issue when connected to my Rogers wireless and just to be clear I have unplugged my router many times, rebooted my laptop many times, it's Rogers. All of the Microsoft websites I use for work (https://www.office.microsoft.com...,...
I'm at a loss with how to diagnose this further. I've been a Rogers customer for almost 3 years. I bumped to the 1.5Gbps plan last year and I've never had higher than 700mbps on a speed test using . Daily average is closer to 350Mbps. I have the XB...
I have received an email message advising that my quota has been reached in my SHAWwebmail. I am however unable to access my Shawwebmail site so that I can delete emails. I have waited for hours on hold waitng to speak with an agent. Such a wait is t...
I have bad latency, jitter and packet loss with Rogers internet 1.5gb, hard wired to computer. I have had two techs come out to confirm everything from my unit is ok but both techs have also confirmed the problem is between the box in my yard and the...
My internet keeps going offline and then back online every few minutes. This happened a few weeks ago and tech support over the phone could not find and issue, but reset everything and it was fine until today. Now it has been happening every few minu...
I have tried calling every number on the rogers website to speak to a customer care specialist - as talking to the online chat, they cannot help me. Every time I call I am told the customer care is closed but to talk to someone online. When I talk to...
Having just switched from Bell to Rogers has been quite the disappointment, I was sold on the idea that I would receive 2.5Gbps internet speed, while connected to the LAN ports, however I was beyond shocked that the XB8 Gen 3 modem has only one 2.5Gb...
