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Forum Posts

Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've Been Here Awhile
  • 1670 Views
  • 28 replies
  • 2 likes

Gmail kidnapping

Hello. Has anyone else had the problem of missing @rogers.com email only to find out that they've been going to their gmail.com email? I give everyone my @rogers email and somehow they start going to gmail. Anyone know what's going on? Thanks for you...

chdiamo1 by I Plan to Stick Around
  • 124 Views
  • 4 replies
  • 0 likes

PlayStation 5 eats up bandwidth

This has been happening for the past 2 weeks where my PS5 will hog 85 percent of the bandwidth. It’s not downloading anything, but when turned on my speed drops to less than 30 mbps causing the tv in the other room with the ignite box to stutter or j...

Dire by I Plan to Stick Around
  • 217 Views
  • 6 replies
  • 0 likes

Intermittent Disconnecting and Reconnecting

I'm an existing Rogers customer, maybe for 10+ years so we got the switch over to Rogers Ignite quite late (about a month ago). Switched from the legacy modem and red tv-box to the XB7 White Modem Router and the Tiny Black Wifi TV Box.   Right after ...

CiscoVo by I've Been Here Awhile
  • 16106 Views
  • 69 replies
  • 4 likes

Resolved! Can't create App password

When I tried to generate an App password to connect to Outlook. I receive the following message: Something went wrong on our end. Please try again later. I tried calling Rogers Support I was told I would have to wait between 20 to 30 mins... Not happ...

eltbrown by I've Been Here Awhile
  • 17565 Views
  • 190 replies
  • 12 likes

Resolved! Unable to obtain XB8 for 1.5 Gbps Internet Tier

So I have been on the worst experience with rogers for the last 3 days. All this started with getting new Macs in the house for a 6E wireless connection as working on laptops is dead slow on Wifi6. For the main station, it's fine as I have a full 10 ...

TKDGene by I'm Here A Lot
  • 1192 Views
  • 12 replies
  • 0 likes

In Search of Router

Hey all! I’m looking to expand into my own router as I’m trying to solve an issue with the team & this is one of the suggestions that I want to try. I haven’t looked for a router in probably close to 10+ years and would love to know what would be the...

Joel13 by I Plan to Stick Around
  • 548 Views
  • 9 replies
  • 3 likes

Rogers & PlayStation Issue

Currently on Ignite 1 Gbps plan. Modem is an XB7 and I use that equipment (don't have my own third party router). Seems that since the end of January I've been having issues connecting to online play with either my PS4 or PS5. Every time I have to lo...

Tad by I've Been Here Awhile
  • 997 Views
  • 11 replies
  • 0 likes

Move Email addresses to another Rogers account

I am relocating and Rogers is not available in the new area. I currently have 7 rogers email addresses (me, my spouse and kids) under my rogers online account. I know when I terminate my rogers service those accounts will be terminated (maybe after 9...

garyjfudge by I've Been Here Awhile
  • 3496 Views
  • 10 replies
  • 0 likes

How to report vandalism to outdoor Rogers Infrastructure?

Anyone know how to reach Rogers Operations staff? I have one of their large outdoor cabinets on my property and it has been broken into with people trying to steal wiring and internet equipment. The Rogers website doesn't clearly give any information...

EZCZ by I've Been Around
  • 82 Views
  • 2 replies
  • 0 likes

Upload speeds are drastically slower than what I am paying for

I'm located in Ontario, Ottawa. I've been experiencing an issue that has been ongoing since nearly a month ago where my upload speeds are atrociously slow. I pay for 500 download and 30 upload and I am getting 5-10 upload sometimes even 3, the downlo...

Telfer11 by I've Been Here Awhile
  • 75 Views
  • 2 replies
  • 0 likes

How to Access DHCP Settings

Interesting issue I'm having.  My wireless devices are on one IP block: 192.168.0.x whereas my wired devices are on block 172.16.12.x and of course they can't communicate.  The only DHCP I have is my Rogers Ignite device.  Signing in as admin I can't...

Horrible intermittent latency issues, any advice?

I've had 3 Rogers techs sent out, one who replaced the gateway and another which identified it as a "neighborhood node issue" and said technicians would be sent to make some adjustments to the neighborhood node. For several hours each day, the latenc...

Ignite TV & Service Interruptions: Scarborough Area

For the last 3 days, everyone on my street has had an area outage for some time and unstable signals.   I have opened up 3 tickets and each time I get a message that the issue is fixed which is a lie as clearly it is not.   C188128338 MAY 30 C1881966...

Alex4161 by I'm a Senior Contributor
  • 116 Views
  • 2 replies
  • 0 likes

New Rogers FTTH Service

Well, this is interesting.  Just saw our first glimpse of an actual, modern Rogers FTTH service: https://www.dslreports.com/forum/r33078351-Internet-Finally-Rogers-FTTH-has-arrived   The picture shows a Nokia XS-020X-A ONT for connectivity.  I think ...

-G- by Resident Expert
  • 11004 Views
  • 15 replies
  • 4 likes

Modem with cellular backup

Outages will happen but for alarm systems they offer cellular backup so the service always runs.It would be great to have Rogers offer the same for internet. So offer a cellular 5g modem backup. This way you have redundant paths to the internet. Wire...

zzP2 by I've Been Here Awhile
  • 132 Views
  • 4 replies
  • 1 likes

Resolved! Only receiving 1/3 of 1.5 Gbps Speeds

Just upgraded to 1.5 Gbps.  Use to be on 1.0 Gbps tier.  Never was able to reach more than 700 even in off peak time.  Speed tests are usually around 500 or so.     When I had 1Gbps I had an Asus AC-86U router which was replaced by an Asus GT-AX6000 ...

BlueJays16 by I Plan to Stick Around
  • 4229 Views
  • 79 replies
  • 0 likes