Hello, We've been experiencing massive issues in Ballantrae in the 48/Aurora Rd area for the past couple days. Internet connection experiences high latency than drops. Modem has to be reset every 10-15 mins. This is a huge problem as many work for ...
Hi, I'm having an issue with Rogers Ignite. My speeds are fine, and general browsing and downloads are great. I'm hooked up with ethernet and I get the promised download speeds. The main issue is online gaming. Some days/ weeks the pings are amazingl...
Hello All, I apologize in advance if this has been answered before (I have gone through a ton of posts here and other forums) but had questions that I'd be grateful if answered for complete understanding. I just moved to a townhouse and unfortunate...
I use Thunderbird as my email client with Rogers/Yahoo. This combination has worked perfectly for many years. My email system has been working perfectly (sending and receiving messages) until an hour ago when I attempted to send a message. The "send...
First time posting here, but I'm hoping for some help moving forward with this problem: On weekdays, starting around 9am, I start to see latency instability in any server I'm connected to. With online gaming, this manifests as rubber-banding/warpi...
Hi - Would appreciate it if a Rogers expert can assist me. I have Ignite internet + TV. We have been experiencing intermittent high ping while gaming.-wired connection-does not matter what gameIssue comes and goes, notice it mostly during what might...
Why is our internet speed always around 100 or less when we are paying for 500 . . . And why does my iPad say the connection has poor security. . . And why does our router keep dropping our connection? Do we need a new router or is it something el...
I moved into a condo that has Rogers Ignite included with it at the beginning of November. Our internet worked fine until last Monday when it suddenly went out. I called and got a technician to come in Tuesday to fix it- he replaced our modem and sai...
Long time Roger's customer since the 1980's with ongoing issues that has been ongoing for years intermittently...Background:Just north of Markham in Stouffville.On the 1gig "Legacy" plan.Ethernet connected gaming on ps network and multiple wifi devic...
Hi, I'm new with Rogers using 1.5 Gigabit internet and currently have Technicolor CGM4981COM (XB8) modem router. How do I set a static IP address for one of the family computers at home? We would like each members of the family able to connect to tha...
hello, I would like to turn Bandsteering on for the Ignite WiFi Gateway modem but I failed.I've tried two ways, the first was accessing gateway 10.0.0.1 but this was my first time to login, default password was not correct(tried resetting the modem, ...
Hi, I'm trying to open a couple of ports on my router for my PC for gaming. I tried open the ports on the app through the phone, it says the ports were opened, but when I check if the ports are open via 'telnet' command in cmd, they say it's closed,...
It has been over a week since I first informed rogers of the issue. They told me it was a provisioning error, and then it would be fixed and no less than 24 hours I called back two days later is nothing had changed and they said they would be no more...
When I tried to generate an App password to connect to Outlook. I receive the following message: Something went wrong on our end. Please try again later. I tried calling Rogers Support I was told I would have to wait between 20 to 30 mins... Not happ...
I am building a new laneway at a property we have just purchased and the pedestal is in the way of the laneway. Who do I contact to get it moved and who has to cover the cost to move the equipment?
Rogers internet was down last night, do we get credit for the time your network was down? We shouldn't have to pay for the time your service isn't available.
Is there a way to get a larger prefix than /64 on IPv6 over fiber? I'm trying to figure out if it's something on my end or if it is even supported? There are many posts all over where other people make reference to using a /56 prefix without issue....
Hello,Looking for assistance/ solution to resolve the speed dropI am in 1.5g with Ignite WiFi Gateway modem on Bridge mode. Connectee with 2.5g (4 port)Mini PC with OPNSense.When I connect to main port (2.5g) on the router getting 200-300 Mbps, while...
I was offered an upgrade to the Fibre Connect package and after one appointment was inexplicable cancelled without my knowledge (waited at home for 2 hours), the tech arrived on Sunday to install. He left and told me it would be working in 30 minute...
Hi~ I'm using ignite streaming + home internet 1.5G bundle service since on June. I received the modem gen2 when be installed by technician. But I found out a while ago. What The 3rd generation modem has already(in January) been released and I should...
