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Forum Posts

Not getting my subscribed speeds - 1.5GBps package

Two weeks ago i went from the 500mbps speed package to the 1.5 gbps. However, my speed has not changed. Wifi desktop computer is getting 48mbps on the Rogers speed test.  Rogers guy says i have the latest modem, xp7, but i don't see that on the descr...

django by I've been here awhile
  • 1176 Views
  • 7 replies
  • 1 likes

Resolved! Keeping @rogers.com email when leaving

Anyone been through this situation? Considering leaving as they no longer offer anything competitive pricing wise for what I want / need. However have a family member that is unfortunately reliant on their @rogers.com email address. Best way to keep ...

CAMCLE by I'm here a lot
  • 2313 Views
  • 6 replies
  • 0 likes

If you had Upgraded Upload Speed - Don't change your plan!

I was one of the group of Ignite folks that had the upload speeds upgraded to over 150 Mb.. today my renewal came up, and i renewed online, and now my speeds are down to 50 mb.  I contacted support, and was told that's the way it is.    So, if you wa...

Rillithain by I've been here awhile
  • 366 Views
  • 1 replies
  • 0 likes

Not getting the speeds expected

I have been rogers since last six years. Lst 2 months they have charged me 115 dollars for internet service which was below compitators capability. When i have asked for bill adjustment poor rogers said we do not do it. What a pathatic experince and ...

Hemal by I've been here awhile
  • 533 Views
  • 1 replies
  • 0 likes

Can Rogers throttle speeds?

I ordered the 50Mbps speed from Rogers for my trailer. They moved heaven and earth to sort out the addressing in the trailer park and sent a tech out to connect everything. Works great.   I get my first bill and it's for a 1 GIG speed. This is overki...

CandJ by I'm here a lot
  • 2855 Views
  • 8 replies
  • 0 likes

Do I Need Coaxial Cables?

Do I still need coaxial cables in my home? We’re doing some renovations right now and the contractor offered to remove them. Bell has FTTH for TV and Internet but I’m not sure if Rogers is still on coaxial or not. ***Edited Labels***

geokilla007 by I plan to stick around
  • 4705 Views
  • 2 replies
  • 0 likes

Fibre powered internet

I have just signed up for fibre powered but CSD was not able to explain well. Will I continue to use the coax cable for fibre? How many speed package can I choose from?   ***Edited Labels***

Mainstdq by I've been around
  • 879 Views
  • 1 replies
  • 0 likes

Streaming on Set-top box vs. Smart TV

I just recently received one of these boxes and have difficulty understanding what is different from a Smart TV and this? I was sold it as part of my internet pack. Does it include live sports within the app? I still have it wrapped new and may retur...

RPAR09 by I've been around
  • 809 Views
  • 1 replies
  • 0 likes

Difference Between Legacy Internet and Ignite

I recently upgraded to the gigabit plan. The Rogers employee on the phone said that I prevously had legacy Internet, which I've never heard of before. After switching to gigabit, I requested to be shipped the new XB6 modem. Which will arrive soon. Ho...

Jawed by I plan to stick around
  • 38335 Views
  • 23 replies
  • 2 likes

Internet caps suspended due to COVID19

I don't have Rogers Internet, but this looks good for those who do and have data caps. https://globalnews.ca/news/6673413/coronavirus-rogers-data-overage-fees/?utm_medium=Facebook&utm_source=AM980London     ***Added Labels***

OLDYELLR by I'm a senior advisor
  • 6978 Views
  • 33 replies
  • 0 likes

Resolved! No internet service to work from home

Hi,   We moved into a new apartment last week (March 23rd), the technician came by on the 24th and dropped off a modem but said he can't come inside to link the fibre cable into my apt due to the virus, which I totally understand. (This is a brand ne...

David49 by I've been here awhile
  • 3145 Views
  • 4 replies
  • 0 likes

ALERT: Rogers Lowered Speeds/change pricing AGAIN

So I looks like rogers has once again played around with the pricing and speeds of their internet packages.   Example: they have taken the 500u and reduced it to 300u with the same upload.   on the last interval change/switch-a-rooo they moved the 25...

Pir8pete by I'm here a lot
  • 7257 Views
  • 4 replies
  • 1 likes
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