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High Latency and Packet loss 1.5GB - City permits required for fix.

I have bad latency, jitter and packet loss with Rogers internet 1.5gb, hard wired to computer. I have had two techs come out to confirm everything from my unit is ok but both techs have also confirmed the problem is between the box in my yard and the...

jared426 by I've been here awhile
  • 499 Views
  • 6 replies
  • 0 likes

Intermittent Disconnecting and Reconnecting

I'm an existing Rogers customer, maybe for 10+ years so we got the switch over to Rogers Ignite quite late (about a month ago). Switched from the legacy modem and red tv-box to the XB7 White Modem Router and the Tiny Black Wifi TV Box.   Right after ...

CiscoVo by I've been here awhile
  • 55719 Views
  • 94 replies
  • 6 likes

XB6 for 1.5 G service

I just got upgraded to 1.5GB but the tech said not to bother getting a newer modem.  He said my computer, a new’ish, macBookPro would not support anything over 1GB.  So I still have the XB6. Should I not get the XB7 or even the XB8.  Why not get the ...

alsys by I've been here awhile
  • 230 Views
  • 3 replies
  • 0 likes

Resolved! Wi-Fi Home Network Not Visible

  For some reason my home wi-fi network is not visible when the list of available networks is searched on my devices. It can be accessed using the "OTHER" tab and manually inputting the network name and password. Part of the problem is sometimes the...

Resolved! Radio is still on even if WIFI is turned off.

I use rogers ignite xb7 modem only as a gateway with a separate DLink acting as router for home network (wired - ethernet based). I have turned wifi off on the xb7 modem (both 2.5GHz and 5GHz). What I have noticed is that the radio is still up - chec...

techx15 by I've been here awhile
  • 7459 Views
  • 22 replies
  • 0 likes

Resolved! How do I receive 1.5 Gbps on PC?

I'm a new Ignite Internet 1.5 Gigabit customer.    Rogers' technician installed a Nokia Optical Network Terminal (ONT) in my basement to which, my 2nd floor's ethernet cable is connected. The 2nd floor's wall ethernet port is connected to the Ignite ...

Vanana by I'm here a lot
  • 13540 Views
  • 32 replies
  • 0 likes

XB7 & XB8 5GHz Wifi Issues

Our family recently signed up for Rogers 1.5 gbps internet service. I have noticed that both the XB7 and XB8 modems have the capability for the 160 MHz bandwidth on 5 GHz. Our household has several devices that are capable of operating at this wifi s...

AGnana by I'm here a lot
  • 10400 Views
  • 21 replies
  • 0 likes

Resolved! Wifi 6 on Gateway (Gen 2) issue

What is going on with WiFi 6 and my XB7 Gateway with Ignite Internet Gigabit-Unltd plan (1GB/200MB)?   The download/upload speedtest on my Win 11 laptop, about 5' from the Gateway, was fairly consistent at 707/172, but starting about a month ago the ...

Bplayer by I'm a trusted contributor
  • 952 Views
  • 4 replies
  • 0 likes

Rogers Xfinity Gateway (Gen 3)

Hello Rogers Team, can you get me shipped the Rogers Xfinity Gateway (Gen 3) to replace my current Gen 2 internet connector. The speed achieved is ver disappointing and we need to also improve WiFi connectivity with our devices. Thanks!     ***Edited...

McMmmm by I've been around
  • 1712 Views
  • 1 replies
  • 0 likes

Ignite upgrade - The first six months

I made the leap on May 3rd this year (2024) so I thought would show off the first six months performance up until October 25th. As I work from home so I speed test every morning to six sites using PC embedded SpeedTest and three sites with the browse...

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FredGarvin by I plan to stick around
  • 286 Views
  • 1 replies
  • 0 likes

XB7 Port Forwarding

Hello, I recently upgrade to ignite services.  With this upgrade my modem was change from a Hitron to and XB7.  In the settings of the Hitron I was able to forward public ports to private ports and I configured my network using these options.  Since ...

hp2212 by I've been around
  • 11483 Views
  • 21 replies
  • 0 likes

Resolved! Unable to Wireless Print After Changing to Ignite Modem

A little rant, but more so, reaching out for some WiFi help/advice.....   Started with Ignite bundle 5/7 ago and running 1gbs; express set-up went smooth, added devices to the Gen2 gateway with ease  - including my Canon laser Printer, its listed as ...

leonjulie by I've been here awhile
  • 37381 Views
  • 57 replies
  • 2 likes

New-Upload Speed Being Reduced

Hi Everyone,Hoping for some advice on who to contact regarding the below issue:Recently (beginning OCT 7th) every day beginning at or around 4pm until 11pm,our upload speeds have been reducing from 150Mbps to as low as 16Mbps. This new change prompte...

emby2112 by I've been here awhile
  • 562 Views
  • 3 replies
  • 0 likes

Bypass the XB7

Just got hooked up today with the GPON 1.5gbps symmetrical service. Coming over from Bell's FTTH service.  With Bell, I had fully bypassed the HH3000 and used all of my own hardware (Ubiquiti Unifi), looking to do the same here.   For hardware I'm us...

MRobi1 by I've been here awhile
  • 3551 Views
  • 5 replies
  • 1 likes

Switched Modem XB7 to XB8

Just had my modem switched to try to help overcome a drop-out issue.  Was only able to get 600-700 mbps on the old modem, but now getting 1300mbps on devices that support wifi6e.  Also system logs and wifi spectrum analyzer are working again on the m...

Grwebster by I plan to stick around
  • 4754 Views
  • 10 replies
  • 0 likes
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