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Forum Posts

Provisioning issue and no internet for 200 hours and counting.

It has been over a week since I first informed rogers of the issue. They told me it was a provisioning error, and then it would be fixed and no less than 24 hours I called back two days later is nothing had changed and they said they would be no more...

LiamN by I've been here awhile
  • 1085 Views
  • 18 replies
  • 0 likes

Bad Review for Ignite internet.

Hello, my name is Tyler H and I wrote a bad review on your ingite hub app describing the terrible situation i am having regarding internet set up. As per your comment you have asked me to write in this forum. Everything i have said is true weather yo...

Email problem transferring to Ignite Internet

I recently upgraded from separate Rogers Internet and TV services. The new Ignite TV and Internet services are bundled into an integrated package. During the update process I lost access to my Rogers Yahoo email account for about 8 hrs, until I repor...

silverhead by I've been around
  • 1632 Views
  • 6 replies
  • 1 likes

Homeconnect port forwarding and duckdns problem

For a long time, I have used the free domain name using duckdns to access my home Piwigo photo server. recently it does not work any more.Here is what I have configured:Homeconnect on ignite modem:WAN iPv4 address is automatically configured to 99.23...

krist8 by I plan to stick around
  • 59 Views
  • 1 replies
  • 0 likes

Had an odd Wifi problem, fixed now, sharing the issue

I used to be around a lot more, but this one I thought I would share.  Over the summer I would get reports that the wifi would stop working (I am on ethernet and had no problem).  My wife and daughters on wifi reported that the data would stop flowin...

Don_Ca by I'm a senior contributor
  • 122 Views
  • 2 replies
  • 0 likes

Speed upgrade do i get a new modem?

I am currently on 1gb internet with the Ignite WiFi Gateway Gen 2   does anyone know if i increase my speeds to the 1.5 or 2.5 if 1) I am provided a new modem or if my existing one can handle the speeds 2) Do i need a tech to come to my house and ins...

joejenkins by I've been here awhile
  • 4547 Views
  • 10 replies
  • 1 likes

Ignite Internet & my LAN

Hi All,   I just got my Rogers Ignite 1.5 GB Internet package, but I am not getting the speeds I was told I would get. Here is how my current setup is, and the speeds I am getting with downloads.   I have a LAN that uses 192.168.0.1 as my router's ad...

shedrock by I plan to stick around
  • 992 Views
  • 31 replies
  • 0 likes

New Internet install

Hi, i recently signed up for internet and did a self install. My internet is randomly disconnecting ,are the signal levels within spec or is something else causing the disconnections? thanks   Channel IDLock StatusFrequencySNRPower LevelModulation   ...

Chrism81 by I've been here awhile
  • 168 Views
  • 3 replies
  • 0 likes

Resolved! VPN setup on Hitron CODA-4582-U (1A)?

As per title. I have the Hitron model CODA-4582-U (1A) with 802.11 a/n/ac Mixed and I can't setup my VPN on it. On the Hitron settings, nothing shows VPN settings in any of the tabs.  I have P***VPN and Hitron is not on their list. My current package...

Ghost23 by I'm here a lot
  • 165 Views
  • 2 replies
  • 0 likes

Dell laptop does not recognize Rogers network after install Ignite

After changing from a Roger's Legacy modem to an Ignite modem my Dell laptop does not recognize any Rogers network ( it sees other locked networks just not Rogers) to get internet even though it was connecting well before the change. All other laptop...

Norbert3 by I've been here awhile
  • 5520 Views
  • 20 replies
  • 0 likes

IGNITE GATEWAY KEEPS GOING OFFLINE - MODEM REPLACEMENT?

I have been with Rogers Ignite Wifi for a few years and I am currently experiencing poor wifi connectivity as it keeps going on and off numerous times. The Ignite Gateway keeps going offline! This has happened for over a week now. I believe it is due...

ok31 by I plan to stick around
  • 157 Views
  • 1 replies
  • 0 likes

Pod Offline Despite Green Light

Can anyone tell me why the pod is emitting a green light and it is still offline according to the connect app? Been trying for two nights to get a pod connected to the gateway without success despite following the tips on this forum.   Any support on...

TL20231 by I've been here awhile
  • 208 Views
  • 3 replies
  • 0 likes

Resolved! Only receiving 1/3 of 1.5 Gbps Speeds

Just upgraded to 1.5 Gbps.  Use to be on 1.0 Gbps tier.  Never was able to reach more than 700 even in off peak time.  Speed tests are usually around 500 or so.     When I had 1Gbps I had an Asus AC-86U router which was replaced by an Asus GT-AX6000 ...

BlueJays16 by I plan to stick around
  • 7058 Views
  • 81 replies
  • 0 likes

lost rogers. com email address

i moved my rogers account to the Rogers ignite, in outlook i am no longer able to send or receive email to a ... @ can. rogers.com adress.   I've read elswhere in these forums that when you cancel your rogers plan you loose your can.roger.s.com e mai...

efc1 by I've been here awhile
  • 375 Views
  • 5 replies
  • 0 likes

Daily Outages Ottawa

I am experiencing internet disruptions daily--all occur in the afternoon and evening, usually after 3pm.  Although it does not last long, these disruptions are constant and repeating from about 2 to 5 or 6 times daily.  No problems indicated by Roger...

Kadam77 by I'm here a lot
  • 447 Views
  • 8 replies
  • 1 likes

Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've been here awhile
  • 5442 Views
  • 61 replies
  • 2 likes

NAS drive for ignite modem

Hello allVery green when it comes to NAS drives ..... simple question..... what NAS drive is recommended to work with my ignite modem?....Is it fairly simple to set up....I am rather tech savvy ....just not familiar with these drives ....Cheers thank...

David378 by I plan to stick around
  • 1573 Views
  • 4 replies
  • 0 likes

Having Internet problems

Hello,I have been scammed three times and now they popped into my net work which I’m having trouble watching the TV even going on the Internet. Can you please send a technician as soon as possible to my house or give me a call.       ***Added Labels*...

Franny8 by I've been around
  • 119 Views
  • 1 replies
  • 0 likes