Inconsistent speeds - Ignite 500
I have the ignite 500 package. Bizarrely... Rogers speed test reports speeds of 10 to 25 Mbps while speedtest.net is reporting speeds between 125 and 700+ Mbps. Any thoughts? ***EDITED LABELS***
Forum Posts
How to file a Customer Compalint?
This is the second Rogers TV/Internet outage in 2 months, first outage 4 hr & second 90min. For Barrie city this is a wonderful experience when having family movie night. I see Bell Fibe service here is slightly better than dial-up (10MB) and satelli...
Resolved! How to Access DHCP Settings
Interesting issue I'm having. My wireless devices are on one IP block: 192.168.0.x whereas my wired devices are on block 172.16.12.x and of course they can't communicate. The only DHCP I have is my Rogers Ignite device. Signing in as admin I can't...
Resolved! Connecting a smart bulb and smart plug to the new ignite wifi
I can’t seem to find a way to connect my escape smart bulb and plug to my wifi as is says it needs a 2.4 ghz. It seems the router wants to connect things on 5ghz. Has anyone had this issue? And better yet solved it.... ***Edited Labels***
IGNITE GATEWAY KEEPS GOING OFFLINE - MODEM REPLACEMENT?
I have been with Rogers Ignite Wifi for a few years and I am currently experiencing poor wifi connectivity as it keeps going on and off numerous times. The Ignite Gateway keeps going offline! This has happened for over a week now. I believe it is due...
Resolved! Scheduled Downtime and Daylight Savings Time
So am I the only one that uses scheduled downtime on a Rogers Ignite modem? I have a set of scheduled downtimes set on my son's iPad so he is not on it all the time. It would normally be disabled from 0000-1200 each day. However, I notice that the do...
Resolved! BEWARE: Cancelling previous service when switching to Ignite Internet
I recently made the switch from Bell to Rogers, choosing the 1.5Gb/2years promo. During the online setup process, there was a box that said if checked, Rogers would cancel Bell's service for us. I thought great, that's gonna be less work for me! I ev...
Internet connectivity is spotty and dropping Vaughan
Hi All, We seem to have internet dropping rather frequently. Our Ignite TVs are fine, just internet dropping on a rather frequent basis here in Woodbridge. Anyone else experiencing this? This also happens when on 5G network with podcasts cutting o...
Wifi modem solid white light gone
Solid white light on my wifi modem didn’t show on it for 2 days had a weak wifi during that time especially with my nest outdoor cameras kept shutting off n on then I woke up this morning the solid white light was back on ? My speed worked at over100...
Nokia fastmile connecting with xbox for gaming
I just set up my fastmile. Speed and everything seems fine, but when I connect my xbox it says NAT type: Moderate and UPnP not successful. Anyone know how to fix it ? I can't play online it just disconnects and speed is really slow. Thanks **Labels...
Stable Rogers DNS IP Addresses
What are some of the DNS IP Addresses used for Rogers internet? Especially since I'm now on gigabit internet.I've been using the below ip addresses for a few years and have from time to time had issues with slow websites and buffering. I've used thes...
Resolved! How do I receive 1.5 Gbps on PC?
I'm a new Ignite Internet 1.5 Gigabit customer. Rogers' technician installed a Nokia Optical Network Terminal (ONT) in my basement to which, my 2nd floor's ethernet cable is connected. The 2nd floor's wall ethernet port is connected to the Ignite ...
Resolved! Rogers Wifi not working since last 4 days
Ignite Internet not working since last 4 days.Already put a complaint but it is not resolved. It's an outage in my area and it is not happening just for me. Really frustrated with the service. Also the sales rep who sold me the plan told me that th...
Resolved! When to upgrade Rogers modem?
I currently have the Ignite Internet Gigabit 1.5 package using the XB6 (the first ignite modem, Gen1) - I also have a Google Nest mesh setup (Gen 2) - not the Pro but not the first Google Wifi mesh. I have bridged my Rogers modem, and I have 6 Googl...
Resolved! Email not working after Ignite migration
I migrated to Ignite this weekend.Now my email doesn't work and my home phone voicemail box won't work. I've been trying to fix this for hours as it is very important that I get email back. I've gone through 3 different chat specialists and got cut o...
Resolved! Keeping Rogers Email While Migrating to Ignite Platform?
Do I get to keep my current rogers email address when switching from my current rogers package to a comparable rogers ignite package *Added Labels*
Unbearably poor reliability
I've had this service for three months. Every month there has been an outage. So far for 2024 the uptime has been 72.7%. Typically uptime is measured in the number of 9s - e.g. 99%, 99.9%, 99.99%, and so on. That is to say, 2x9s (99%) uptime is consi...
Bulk services activation and Internet Modem Install
Bulk services activation and Modem Install Very disappointed (is not the actual term for what I am going through right now), There is minimal responsibility or ownership from Rogers in terms of assisting or solutioning. From a consumers POV this ...
Resolved! Ignite WiFi Gateway (Gen 3) Modem and VPN
I had a 7-year old modem. getting 20MB/s on downloads using Nord VPN Upgraded to the new modem and new Ultimate 1GB package. Download speeds of 20 KiB Run speedtest.net and with VPN on it tells me 878MB/s Reset the modem to factory. Reconfigured e...
Unbearable Latency and Connection Issues
Constant internet outagesConstant lag spikesGaming is not even viable due to EXTREME latency spikesStreaming is unbearable due to EXTREME latency spikesWorking from home is an absolute mess! Reporting this to the BBB and CCTS (CRTC) as the service h...