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Forum Posts

Replacing The Rogers Modem and Optical Node

Hi All,I am looking to replace my Rogers Modem and ideally, optical node with my Ubiquiti EdgeRouter 4.Presently I am unaware of what purpose the Optical Node provides and if it can be replaced by using a SFP directly into the ER4.  I am aware of the...

nettech by I've Been Around
  • 51 Views
  • 2 replies
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Network Cable Unplugged Error on Ethernet Adapter

 Hello all, I am getting a "Network Cable Unplugged" error on my Ethernet adapter. I am trying to connect my Asus G11CD Desktop to Ignite WiFi Gateway XB7. I had this same issue years ago with an older modem and a gaming friend who was an ISP helped ...

Symphony50 by I've Been Here Awhile
  • 97 Views
  • 4 replies
  • 0 likes

Whole Home WiFi Promise?

Perhaps I’m missing something here but shouldn’t “whole home internet” or the “ignite wifi promise” mean something? Technicians diagnosed that my router is not meeting all “corner to corners” of my home but still want to charge me for wifi pods? This...

Bor3dcanuck by I've Been Here Awhile
  • 162 Views
  • 4 replies
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Resolved! DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 24

Hi all, I'm having a super odd problem. Generally in the mornings between 8-10 am we lose internet connectivity (not wireless or ethernet) on the network. The modem has a green flashing light during this time. The modem is a hintron ignite modem / ro...

adsfdafad by I've Been Here Awhile
  • 93 Views
  • 2 replies
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Resolved! Cannot setup Port Forwarding using Ignite XB6 Modem

Greetings!   I hope everyone is doing well during these crazy time!   I am trying to setup a Port Forward on one of my computers that has a Static I.P., I have the DHCP server set to assign 10.0.0.50 - 10.0.0.253. I am trying to setup a Port Forward ...

Resolved! Ignite WiFi Gateway Modem XB7 (Gen 2)

I've seen ref to a Gen 2 Ignite Gateway modem Easy Setup Guide – Ignite WiFi Gateway Modem (Gen 2) – XB7 | Rogers - Rogers and it looks like there are more ethernet ports based on the images provided but I would like to know if there is more to it th...

timdesouza by I'm Here A Lot
  • 25027 Views
  • 147 replies
  • 1 likes

Ignite management through app

Hello,I can't fully manage my Ignite modem. When I try to log into the app or use the web interface I get this error:It looks like you don’t have Ignite WiFi yet. Check out our bundle options here.Is there anything I can do to correct this?Thanks!

Do I Need Coaxial Cables?

Do I still need coaxial cables in my home? We’re doing some renovations right now and the contractor offered to remove them. Bell has FTTH for TV and Internet but I’m not sure if Rogers is still on coaxial or not. ***Edited Labels***

geokilla007 by I Plan to Stick Around
  • 111 Views
  • 2 replies
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Cell Phone Not Connecting to Home WiFi Network

Hello,I have LG Stylo Plus 3 phone that was working fine till yesterday.Modem is white Tricolor CCGM4331COM. with Ignite package.Today without any changes to any settings either on phone or router, the WiFi name [ssid] started to show "disabled" unde...

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Mani12345 by I've Been Here Awhile
  • 603 Views
  • 14 replies
  • 0 likes

Intermittent Disconnection Issue with Ignite

I've recently switched from old Rogers system to ignite. Had no issues with internet before the switch. Since switching to ignite I have intermittent disconnection issues while working. Skype calls dropping and disconnection from a VPN. Sites won't l...

Craigkatie by I've Been Here Awhile
  • 425 Views
  • 6 replies
  • 0 likes

Modem Suddenly Blocking Website

I have Rogers ignite modem/router and all of a sudden we do not have access to website audible.ca. I have logged into the modem/gateway and there are no parental controls that have been added. Model: CGM4140COM. Any ideas how to stop websites being b...

KPS1 by I've Been Around
  • 160 Views
  • 1 replies
  • 0 likes

Ignite Modem Keeps Rebooting

I've been having issues with my Ignite modem restarting for months... I've been through probably 6 modems. I've had techs come to my house on multiple occasions. Check the lines swap modems and cables, etc. Nothing works. It always happens again. I g...

Slow internet speeds on XB7 with Ignite Gigabit - wired connection

Hi All; I am in the GTA and have been experiencing  slow speeds since Oct 2021 when I switched  from 500U to Gigabit. I have a XB7 modem Technicolor CGM4331COM with HW Version 2.0 Street to house cable changed 18 months agoHouse to modem cable change...

snocow by I Plan to Stick Around
  • 428 Views
  • 4 replies
  • 0 likes

iPhones can’t connect to Ignite Wifi

For two months our cell phones have not been able to stay connected to ignite wifi. The signal drops all day long and will not connect upon entry to our home. We have no cell wifi problems anywhere else! Endless suggestions to “reboot the modem” or “...

Resolved! Rogers Wifi 6 Modem rental

I'm on the Ignite Internet Gigabit-Unltd plan and also renting Hitron CODA-4582 model for a few years.  I'm wondering I can exchange the 4582 model with a newer wifi 6 modem.  I'm paying $10 monthly for the 4582.  How much does it cost to rent a wifi...

TheCat by I've Been Around
  • 396 Views
  • 1 replies
  • 0 likes

Using Erro 6 Pro's with Rogers Ignite TV and Internet

I'm still sticking around. My current set up is with Digital TV, legacy Internet 500Mbps and a Home Phone configuration. The internet gateway is in an upstairs bedroom and the Home Phone modem is in the basement running to a home alarm system. I'm us...

Sailorman by I Plan to Stick Around
  • 178 Views
  • 3 replies
  • 0 likes

New Rogers Ignite Customer

I did switched to Rogers and i am really happy with the speed that i am experiencing with the Ignite 500.  My only issue as of this time is that my ASUS RT-AC5300 Router sometimes is not broadcasting any internet signals.  Modem is saying it has inte...

ryanderamos by I've Been Here Awhile
  • 156 Views
  • 3 replies
  • 0 likes