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Resolved! No increased upload speed + missing 5th upstream channel

Recently my 1gbit Ignite plan was changed to include 50mbps of upload speed. I assume this was done for all customers.   Unfortunately, I'm unable to get more than 32mbps upload speed. My download speed is fine - 940mbps.  I'm on the XB6 (1st-gen) Ro...

lowonfiber by I've Been Here Awhile
  • 279 Views
  • 5 replies
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Resolved! Can someone explain this new 1.5 Gbps 'Fibre to the home' tier?

Just noticed this new Internet tier available in my neighbourhood? It claims to be 1.5 Gbps 'Fibre to the home' but I know for a fact that Rogers has not run 'fibre to the home' in my neighbourhood. Also, if this is in fact 'fibre to the home' why is...

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gcerullo by I Plan to Stick Around
  • 3376 Views
  • 12 replies
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Resolved! speedtest shows problems since September 20 in Ottawa centretown

I keep a log of SpeedTest results here in Ottawa centretown (Little Italy), and things went bad for my 1000/30 service around September 20 and have not improved.  See the attached graph of my SpeedTest log.  Yes, I power cycled the router.  My TekSav...

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idallen by I Plan to Stick Around
  • 247 Views
  • 3 replies
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Resolved! Upload Speeds Changed?

Hello,   I recently upgraded to the CGM4331COM modem (speed tests comes back of Download 850mbps Upload 50mbps); before the switch and i had the CODA 4582; the older modem used to provide 150-160mbps upload; i'm currently on the 1gbps/30mbps.   Is th...

elmirix by I Plan to Stick Around
  • 279 Views
  • 3 replies
  • 0 likes

Resolved! Faster upload

Hi! I had Ignite installed today, and it appears to be some hybrid fiber setup. Yellow fiber cable to a coax box to the modem. Despite the fiber, I'm limited to 30mbps upload. Anyone know if in these hybrid fiber environments Rogers has plans to allo...

cianfaranim by I Plan to Stick Around
  • 289 Views
  • 1 replies
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Resolved! Slow Upload Speed on a Windows Surface Laptop

This is becoming very frustrating.I have a Windows Surface laptop with pretty much zero upload speed. It’s so bad that speed.net displays big bold upload error message during speed tests. I called tech support and of course they try to blame it on my...

Dummcy by I've Been Here Awhile
  • 1420 Views
  • 4 replies
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Slow/unstable internet speeds and bad connection to games

I have not been getting my full speeds lately. Started about last month. We usually get 500mbps down and 20mbps up. Recently our speeds fluctuate a lot and are not very consistent but it is mostly our upload speed. We had really bad issues not long a...

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JBeach by I've Been Here Awhile
  • 854 Views
  • 3 replies
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Gigabit Passive Optical Network (GPON) and FTTH in NB

Moncton, NB has been getting some serious updates to their infrastructure lately with FTTH via GPON being available at more and more locations. A friend of mine who lives within a single digit postal code difference of me has it and is so happy being...

rwisenor by I've Been Here Awhile
  • 1433 Views
  • 3 replies
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What happened to my signal?

We have been having issues with our internet, everything from bad upload to short disconnects and degraded speeds and worst of all high ping. we have had several techs out and open tickets to monitor our internet, sometimes I get told its a bad signa...

stepy2015 by I Plan to Stick Around
  • 1437 Views
  • 13 replies
  • 0 likes

Business internet at home?

Hello,Due to covid-19 I am working from home however the 30 megabit upload isn't quite enough. I noticed that with business internet plans you can get 50 megabit. I know it's only an extra 20 megabit but it would definitely make a difference. Is it a...

jcoll83ca by I'm Here A Lot
  • 1143 Views
  • 5 replies
  • 0 likes