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Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've been here awhile
  • 13779 Views
  • 70 replies
  • 2 likes

VALORANT ping issues (Illinois)

As of recent (2 weeks now) my VALORANT ping whilst connecting to Illinois (my local server) has been fluctuating pings. I've seen a few previous forums on how this issue has occurred with other people, so I know I'm not the only one. Whenever I load ...

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mpretti by I've been around
  • 1248 Views
  • 7 replies
  • 1 likes

Latency issues in the midst of upload increase

Hello all, Rogers started increasing the upload speed on my node last weekend, they started rebooting the modems every morning at 5am for a few days and there were an increase on the uncorrectable code words which made me think something is being wor...

PhilipH by I plan to stick around
  • 705 Views
  • 7 replies
  • 0 likes

Unstable Performance

Hi everyone, I'm posting here because I'm having significant performance issues since I moved to a new home in the summer and it has come time to deal with these issues. I have a 1.5gb down connection with a Gen 3 modem. Speedtests at all times of th...

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sudz1 by I've been around
  • 855 Views
  • 3 replies
  • 1 likes

Resolved! Latency Issues and high ping while gaming

Hi - Would appreciate it if a Rogers expert can assist me. I have Ignite internet + TV. We have been experiencing intermittent  high ping while gaming.-wired connection-does not matter what gameIssue comes and goes, notice it mostly during what might...

JohnGM by I plan to stick around
  • 4557 Views
  • 19 replies
  • 0 likes

Latency and ping in video games

I play a lot of video games, and one of the main things is your ping/latency its basically the amount of time it takes to send your inputs to the server, i used to get around 15-20 which is pretty good since i dont play professionally, but for some r...

BB3CH by I've been around
  • 269 Views
  • 1 replies
  • 0 likes

Constant ping/latency spikes

This issue has been going on going on for years. I have complained so many times, and I get brushed off every time.Basically, for 5 mins I have perfect speed and service, no latency issues, then for 10-15 seconds I’ll have brutally high ping. If I’m ...

Skayb by I've been around
  • 255 Views
  • 1 replies
  • 0 likes

Massive Ping Spikes

I am on Rogers Ignite 1.5 Gbps. Richmond Hill area.   Issue: Massive ping spikes (spikes up to 2000+ ms) once every minute or so, online games are completely unplayable, freezes (due to massive lag) during that couple seconds.   Same for Wired and Wi...

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Unbearable Internet Lag When Playing Games

I am so frustrated right now.   For the past few weeks, I have suffered insane lag spikes during the evening. It just causes so many headaches and problems. I contacted Rogers Friday to find a way we can fix it. They offered me the Ignite 1.5 plan, w...

Mega31 by I'm here a lot
  • 773 Views
  • 4 replies
  • 1 likes

Intermittent Latency and Ping Issues while Gaming

Hello, I would appreciate if a Rogers expert is able to assist me with my ping/latency issues, particularly while gaming.    - Rogers Ignite internet 1.5G service - wireless connection 5ghz and 2.4ghz bands. Have manually selected the least congested...

sharpenel by I've been here awhile
  • 401 Views
  • 3 replies
  • 1 likes

Why can't Rogers ever solve any issues?

It's a hard pill to swallow when you've been dealing with the same problems with Rogers for over a decade with a ton of work/troubleshooting done yourself, and no resolutions. I'm starting to think Rogers just counts on people to give up and accept t...

bigdee2015 by I plan to stick around
  • 979 Views
  • 6 replies
  • 1 likes

Latency Issues: Newmarket (L3Y)

I have latency issues that are impacting both gaming and video conferencing. It is also making some web-based apps troublesome to use. The problem generally occurs between 11:00AM and 2:00PM and then intermittently in the evenings.    I typically hav...

Twendelboe by I plan to stick around
  • 508 Views
  • 5 replies
  • 0 likes

Resolved! Large ping spikes

Hello, I have had issues with my internet for the past 8 or so months. I get very brief windows of good steady ping then it shoots off wildly for hours. I originally figured it was due to peak times and that kind of thing, because the steady times fi...

Stimmerr by I plan to stick around
  • 6604 Views
  • 30 replies
  • 0 likes

Rogers peering and routing - Cloudflare vs Quad9

Hi everyone.I’m currently using Cloudflare’s “safe” DNS (1.1.1.2) on my 3rd party router, which has been working great so far in terms of speed, performance, and filtering out malware. It’s even faster than Rogers’ DNS.I also tested Quad9 (9.9.9.9) b...

toolcubed by I'm a senior contributor
  • 1803 Views
  • 5 replies
  • 1 likes

Ignite internet: multiple outages over past few days

Hi,Looking for advice on how to get the proper team to look at this (since first level tech support, during multiple calls and chat sessions over the years always simply act as a “road block”).Modem: Technicolor CGM4981COM in bridge modeStarting a we...

Online Gaming Latency

Hello all,   I live in New Brunswick (Carlingford to be exact) and do a lot of extremely competitive online gaming for large amounts of money in competitive play. Most recently the game I play is NHL 24.   When I connect to the "East" server, I run a...

Resolved! Another latency complaint

  C:\Windows\System32>tracert www.google.com Tracing route to www.google.com [2607:f8b0:400b:803::2004] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 2607:fea8:55dc:9a00:9604:e3ff:fea2:6203 2 53 ms 22 ms 23 ms 2607:f798:804...

wutwhy by I'm here a lot
  • 1488 Views
  • 10 replies
  • 0 likes

Rogers & PlayStation Issue

Currently on Ignite 1 Gbps plan. Modem is an XB7 and I use that equipment (don't have my own third party router). Seems that since the end of January I've been having issues connecting to online play with either my PS4 or PS5. Every time I have to lo...

Tad by I'm here a lot
  • 5909 Views
  • 16 replies
  • 0 likes
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