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Unstable internet with over 15+ tech visits and no resolution

Hi, My internet has had issues since October 2022. It is a node congestion issues and was told that it would be resolved soon and it is still not resolved. The internet is UNUSABLE for the whole day as there are constant disconnects and high pings. T...

awais22 by I Plan to Stick Around
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Constant Ping Spikes

Hi My internet for literally the past 2 months has constantly been ping spiking like no tomorrow. Every day I try to play CS GO, I can never seem to play peacefully because im always lagging out and spiking every 2 minutes and to make matters worse i...

zRa by I Plan to Stick Around
  • 1336 Views
  • 44 replies
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Ping Spikes on ethernet

I have been having issues with my rogers internet for months now. I get really bad ping spikes while gaming connected to ethernet. My current network is setup like this,    I have even tried connecting directly to the modem but I still get ping spik...

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Internet packet loss and latency issues

I am having intermittent issues with packet loss and latency issues. Laptop is wired directly to the modem. A technician has been out twice to my house and the issue keeps coming up.    Ping statistics for 2607:f8b0:400b:804::2004:Packets: Sent = 50,...

tharris05 by I'm Here A Lot
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  • 8 replies
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Spiking Ping Issues

Hello, I have been having spiking ping issues for the past 2 weeks. Pinging google(8.8.8.8) gives me between 13-2000+MS, while doing the same ping test on my mobile hotspot will give me fairly stable results. I have tried restarting the modem, updati...

kelvin7 by I've Been Around
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Resolved! only five downstream channels and one upstream

Hi there!    I've been having high latency uploads (2.4 seconds to 4.1 seconds) and very low speeds ( 2 to 8 mbps upload VS 50 mbps of my package)   Downstream hasn't been too bad, ping is low (between 15 and 90ms), but I get around 670Mbps download ...

Resolved! Bufferbloat

  Hi there,   I just had a question about my rogers modem. I have been dealing with issues with latency on ethernet for months please see below for my current network setup. I have a number of devices connected to a gigabit switchboard and multiple a...

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Resolved! Rogers and it’s inconsistent service

Recently switched to Rogers Ignite and I can tell you right now, this is the worst service I have ever experienced. Not only that, but I am paying DOUBLE the price. Our old service provider had some issues, lag spikes, packet loss. It was bearable, b...

JFF68 by I've Been Here Awhile
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Internet Speed issues

Just wondering if there's some network level speed/latency problems. For past 2-3 days something has slowed down page loading on internet and on Ignite TV...in streaming a Netflix show the broadcast is highly pixelated.   This is not a minute to minu...

ByetheSea by I'm Here A Lot
  • 251 Views
  • 8 replies
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The Wifi speed is really slow - worst agreement ever

The wifi is really slow in my house, and buying an extender doesn't help with the issue. Although an extender was bought, it did not help with the speed or stability of the wifi, which often lags during a meeting. I want to cancel the wifi, but it is...

Windwang by I'm Here A Lot
  • 270 Views
  • 5 replies
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Internet Latency/Ping is Terrible

Hello,  The latency/ping of my home (wired) internet has been terrible over the last few weeks. I am getting random ping spikes every 20 seconds or so when gaming and on video conference call. It is extremely frustrating, my ping would randomly go fr...

Pocheng by I've Been Here Awhile
  • 189 Views
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Unstable ping and Latency issues on both Ethernet and WiFi

Hello all, In desperate need of some help with ping and latency issues on a hardwire ethernet connection and WiFi. For the past two weeks, I have had unbelievably unstable ping and latency while playing rocket league to the point where it is almost u...

jkrupa by I've Been Here Awhile
  • 680 Views
  • 8 replies
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Slow internet speeds on XB7 with Ignite Gigabit - wired connection

Hi All; I am in the GTA and have been experiencing  slow speeds since Oct 2021 when I switched  from 500U to Gigabit. I have a XB7 modem Technicolor CGM4331COM with HW Version 2.0 Street to house cable changed 18 months agoHouse to modem cable change...

snocow by I Plan to Stick Around
  • 1477 Views
  • 15 replies
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Latency Spikes in PC Gaming

Hello, I am experiencing intermittent high latency between modem and ISP at the first hop.  How might one escalate this to Rogers and or further diagnose this issue? Intermittently, I get between 120-500ms latency spikes that last a few seconds in on...

AaronMT by I Plan to Stick Around
  • 1483 Views
  • 6 replies
  • 0 likes

Unreliable Ignite Internet. Disconnects and high latency

I had upgraded to Ignite Internet at the beginning of April and have been having horrible reliability ever since. Latency figures all over the map and frequent disconnects of varying lengths (10 seconds to 30 minutes). Audio/video conferencing is int...

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Resolved! Speed & Latency issues suddenly appeared!

Hey everyone,   So out of nowhere tonight, got hit with some massive download speed & latency issues. If the connection is barely used, latency to google dns, for example, hovers around 40-45 ms. As soon as I start using the connection, with a speedt...

Slow/unstable internet speeds and bad connection to games

I have not been getting my full speeds lately. Started about last month. We usually get 500mbps down and 20mbps up. Recently our speeds fluctuate a lot and are not very consistent but it is mostly our upload speed. We had really bad issues not long a...

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JBeach by I've Been Here Awhile
  • 888 Views
  • 3 replies
  • 0 likes