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Oversaturated Node

Rogers has refused to upgrade service on our town as the population has grown larger ..and will be almost double to what it was a decade ago. Multiple techs have said the system is overloaded and they can't fix our issues. There is now a Facebook for...

Jh9997 by I've been here awhile
  • 577 Views
  • 5 replies
  • 0 likes

Massive Ping Spikes

I am on Rogers Ignite 1.5 Gbps. Richmond Hill area.   Issue: Massive ping spikes (spikes up to 2000+ ms) once every minute or so, online games are completely unplayable, freezes (due to massive lag) during that couple seconds.   Same for Wired and Wi...

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Severe LAN Latency Issues Home Internet

Hello,I just got my Rogers’s connection home internet installed.I am experiencing extremely high network latency on my Rogers connection. I have run several tests and the results show severe latency spikes—occasionally reaching up to 40,000 milliseco...

Latency Issues

Have been experiencing some latency issues, primarily while gaming, but I have noticed some odd hitches in other general activities, though just as intermittent. The plan at the house was upgraded to 1.5Gbps but they left the XB6 modem from the origi...

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divito by I've been here awhile
  • 269 Views
  • 1 replies
  • 0 likes

BufferBloat Packetloss

I recently suddenly started to get terrible bufferbloat and packetloss while playing CSGO 2.It is almost unplayable with the jitters and constant packetloss I'm getting. As you can see below my bufferbloat score is a C. I had this issues years ago an...

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Uncorrectable Codewords, random high ping and jitter spikes

For quite sometime now, the ignite tv boxes will jitter/drop frames or show nothing but a  black screen randomly for a bit, sometimes they will display a random code that connection to the gateway or to rogers was lost.   On the internet side of thin...

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bahha by I plan to stick around
  • 1224 Views
  • 10 replies
  • 1 likes

Network Congestion Issue

We upgraded to Xfinity TV a couple of weeks ago. Currently on 500 down/200 up package.  All good except today we noticed the TV freezing and slow wifi connection from a laptop less than 1 foot from the modem.  Ran tests through the Xfinity app and ke...

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Question for Valorant/League players regarding ping

Hey there, I'm trying to see something here. Ever since roughly 2020, I've had somewhat inconsistent ping while playing League of Legends and Valorant. I have historically played at 22-27ms stable. Out of seemingly nowhere, I want to say late 2019-ea...

Richard_D by I plan to stick around
  • 1258 Views
  • 6 replies
  • 0 likes

Resolved! Recurring latency and packetloss (often 100%)

I am in Richmond HIll (L4C) and I recently switched from Fido to Rogers and since the switch there's been packet loss and latency issues. The latency and packetloss will sporadically occur the day; it's worse in the afternoon/night, but some mornings...

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PB99 by I plan to stick around
  • 2061 Views
  • 11 replies
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Consistent High Latency and No Help

Does anyone else experience this these high latency issues? If so, did you find a solution? I have contacted Rogers technical support 9 times and they have sent over a senior technician to investigate. The problem is still persisting. Here is a trace...

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emr153 by I've been around
  • 797 Views
  • 5 replies
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Coax Cord Replacement

 Hi. I have a Rogers xfinity gateway (gen 2 i think) modem. So i've had this one black coax cord for like 2-3 years now and recently for months now i've been having constant lag and spike issues (and as month go by this speed issue gets worse and wor...

saniclol by I plan to stick around
  • 467 Views
  • 1 replies
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Replacement ignite modem

Been having issues with this model and restarting every other day due to tv channels going black, yes have replaced hdmi, issues with internet latency and speed issues. Have tried to get a hold of techs and always such long wait wan never hear back. ...

Ryanshort by I've been around
  • 452 Views
  • 1 replies
  • 0 likes

Sporadic Connection Issues

I'm having extremely sporadic connection problems in Guelph. There's also very bad packet loss on top of this from some Rogers server which I think is a different issue. That packet loss is from 209.148.235.0/24, I believe this mostly happens during ...

brian55555 by I've been here awhile
  • 576 Views
  • 2 replies
  • 0 likes

Unbearable Latency in L3S Markham

In the past 8 months, we have had 8 visits from techs, including two level 2/senior techs to fix our insane upload latency issues during peak hours. They have tried things from replacing wires in our box, replacing modems, and adding an adapter for c...

tj02_ by I've been around
  • 414 Views
  • 1 replies
  • 0 likes

Buffering

I am really disappointed that my internet keeps buffering on my unit myself and senior dad watch programs on, I have the basic tv channels I think there is only 5-8 channels available with the internet with my contract is all I can afford so my tv un...

Dutchgirl by I've been around
  • 349 Views
  • 1 replies
  • 0 likes

Uncorrectable Codewords

Hi there. Any idea if this chart is okay, or should I ask for a tech? I sometimes get high latency spikes for a second randomly at times which effects gaming (on wired connection). Thanks.   Channel IDLock StatusFrequencySNRPower LevelModulation Do...

andrewr55 by I've been around
  • 417 Views
  • 1 replies
  • 0 likes

High ping when gaming online

Frustrated. Playing an online FPS ping is 38 then 48 then 327. If only Rogers wasn't my only option........   *** Edited Labels ***

chemical1 by I plan to stick around
  • 468 Views
  • 1 replies
  • 0 likes
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