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Forum Posts

Unreliable Ignite Internet. Disconnects and high latency

I had upgraded to Ignite Internet at the beginning of April and have been having horrible reliability ever since. Latency figures all over the map and frequent disconnects of varying lengths (10 seconds to 30 minutes). Audio/video conferencing is int...

darknicht66 by I've Been Here Awhile
  • 5 replies

Resolved! Speed & Latency issues suddenly appeared!

Hey everyone, So out of nowhere tonight, got hit with some massive download speed & latency issues. If the connection is barely used, latency to google dns, for example, hovers around 40-45 ms. As soon as I start using the connection, with a speedtes...

High Latency in the Evening

Hi guys, for the past two months I've been experiencing high latency with my connection around 7-11pm, and my Internet gets pretty slow compared to what I get during the day. I am on the Gigabit plan with Ignite Internet, when running a speed test du...

Branden_ by I've Been Here Awhile
  • 4 replies

Slow/unstable internet speeds and bad connection to games

I have not been getting my full speeds lately. Started about last month. We usually get 500mbps down and 20mbps up. Recently our speeds fluctuate a lot and are not very consistent but it is mostly our upload speed. We had really bad issues not long a...

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JBeach by I've Been Here Awhile
  • 3 replies

Slow internet speeds on XB7 with Ignite Gigabit - wired connection

Hi All; I am in the GTA and have been experiencing slow speeds since Oct 2021 when I switched from 500U to Gigabit. I have a XB7 modem Technicolor CGM4331COM with HW Version 2.0 Street to house cable changed 18 months ago House to modem cable changed...

snocow by I Plan to Stick Around
  • 2 replies

Toronto Downtown Disrupted Internet Service with High Packet Loss

So until a few days ago, I was a Fido customer but I have been experiencing internet service that is highly degraded for over a month. Customer service could detect this from their end and every technician that came in confirmed this issue was coming...

Behesha by I've Been Around
  • 1 replies

XB7 Modem Power Plugged in But No Light Indication

Hi Rogers Community,I upgraded my home internet package and received a new xb7 modem two days ago. After using it for a day I found the latency was very high and unstable, leading to a bad gaming experience, so I decided to restart the modem. I resta...

kaili0500 by I've Been Around
  • 1 replies

Lag Spikes occur twice every night

Every night at 12:22 am and then again at 12:24 am, I get lag spikes and on the xbox, will end up with 1% packet loss after the 2nd spike. This happens every night without exception. We have no software running or back ups being done on the network. ...

Xbox one and nhl 21 high pings

in the last month or more on the xbox one playing nhl 21 we expereince lots o high pings and lots of player delay and guys feel heavy and slow very sluggish so i have ran a few tracert tests can anyone tell me if there is anything that will cause thi...

Lag while online gaming (CSGO/valorant)

Hi, I am reaching out in hopes someone may have some insight into my issue. Ever since getting ignite about a year ago, I get weird lag while playing FPS games. Hard to describe but basically it takes a second for things to register, example if i sho...

LL14 by I've Been Around
  • 1 replies