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Forum Posts

No Internet Service from Rogers Since Move!

Hi everyone,I'm reaching out to the community because I'm at my wit's end with Rogers. Here's what's happening:I initiated a move of my internet services with Rogers, scheduling disconnection at my old address on May 5 and connection at my new addres...

dtamber by I've been around
  • 169 Views
  • 2 replies
  • 1 likes

Internet not working

I was asked to post my issue here from reddit rogershelp. My internet was relocated on May 1 and it hasnt been working since day 1. Lodged a complain and the tech support keeps giving same response everry time I call “your ticket has been escalated a...

Davesamarth by I've been here awhile
  • 228 Views
  • 4 replies
  • 0 likes

Provisioning issue

Since the Roger’s modem has been installed there’s no internet access till now, every time I speak with a rep they just say that the ticket has been raised and needs to be resolved till then the Roger’s team couldn’t give me any clarification on when...

User1929 by I'm here a lot
  • 347 Views
  • 6 replies
  • 0 likes

Worst customer service experience after switching to Rogers!!!!!

I had recently move to new place and since rogers ignite home internet was available , i decided to opt for that. At first, it seemed smooth, i got a prompt response to get enroll and device was also sent to me within 2 days. However, after i receive...

Sun_12 by I've been around
  • 449 Views
  • 5 replies
  • 2 likes

Provisioning Issue

We switched to Rogers for Ignite 1.5GB + TV + Home Phone on Feb 3. Since then, our services have not worked as it should have.Internet was significantly slower than 1.5GB and I am aware that we’ll almost never actually get that speed. It’s much, much...

Renell by I plan to stick around
  • 1565 Views
  • 19 replies
  • 0 likes

Regarding my internet ticket

This is the most underly anoying thing ever. It takes 4 days?? For my wifi to he requested and take a ticket? I wanted internet for my new appartmenet but now im stuck reading books and struggling to not blow through my data. If anyone has any help r...

Koryadlam by I've been around
  • 160 Views
  • 1 replies
  • 0 likes

No wifi, cable or home phone for 11 days

We have been waiting for Rogers to fix this provision ing situation for 11 days. How long do they expect us to wait. Very disappointing with any services I have received. Perhaps it’s time to move to Bell?       ***Edited Labels***

FloryH by I've been around
  • 185 Views
  • 1 replies
  • 0 likes

Provisioning issue day 8!!!

We are on day 8 with no internet or TV. Rogers, is a $34 billion company & can't figure it out! I have spent over 7hrs on the phone, 2 Technicians in house and Roger support just keeps saying "24hrs". I am beyond fed up with this money hungry company...

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