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Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've Been Around
  • 185 Views
  • 3 replies
  • 1 likes

Latency Issues for last 2 weeks

Hi there,   I've had severe ping spike issues for the past 2 weeks since upgrading to the Ignite 1.5 GigaBit plan from the 1 GigaBit plan. No equipment nor cables were changed, only the plan was upgraded. I've tried contacting chat support who's told...

ivanlee13 by I'm Here A Lot
  • 144 Views
  • 1 replies
  • 0 likes

Rogers & PlayStation Issue

Currently on Ignite 1 Gbps plan. Modem is an XB7 and I use that equipment (don't have my own third party router). Seems that since the end of January I've been having issues connecting to online play with either my PS4 or PS5. Every time I have to lo...

Tad by I've Been Here Awhile
  • 216 Views
  • 5 replies
  • 0 likes

High Ping/Latency, unable to play game for month now.

Pretty sure I'm not the only one but for the last months or so I have been having high ping/latency during gaming, I play shooter so its crucial to have a low ping.   Called techs to come to my place 3 times already and the last time I was told I'm n...

Lee03 by I've Been Around
  • 235 Views
  • 3 replies
  • 0 likes

Constant Lag and High Latency

I am not sure what to do. The tech has been onsite and phone supportUnfortunately I have the same problem for last few months. It has never real gone awayLast week a tech came in, changed the filter, and that didnt make any difference. Instead my dow...

nitinc by I've Been Here Awhile
  • 128 Views
  • 1 replies
  • 0 likes

1GB Ignite Internet Keeps Dropping

Hello,    I signed up for Rogers 1GB Ignite some months ago and for the most part it's been running well, however, there are times throughout the day where I get random internet interruptions lasting betwen 2-5 minutes. It makes video conferencing un...

longakey by I've Been Around
  • 95 Views
  • 1 replies
  • 0 likes

Constant Ping Spikes

Hi My internet for literally the past 2 months has constantly been ping spiking like no tomorrow. Every day I try to play CS GO, I can never seem to play peacefully because im always lagging out and spiking every 2 minutes and to make matters worse i...

zRa by I Plan to Stick Around
  • 2438 Views
  • 45 replies
  • 0 likes

Ping spikes and packet loss (connected by ethernet)

I have tried multiple approaches to solving this issue, it has been weeks. I've had two technicians at my home. The first technician told us to upgrade to Ignite and it would solve our problems. Got Ignite 1.5 Gigabit internet, and the problem persis...

mikegrossi by I've Been Here Awhile
  • 334 Views
  • 4 replies
  • 0 likes

Rogers ignite 1.5 Gig DL service 100% packet loss to XBOX live

Hello,I have just switched from Bell 1 gig DL fiber internet to 1.5 gig DL with Rogers ignite. All of my devices are working perfectly except for my Xbox series X. Although I’m able to connect my console to Xbox live and play online games, I’ve notic...

Halfjap1980 by I've Been Here Awhile
  • 316 Views
  • 4 replies
  • 0 likes

Ps5 Nat open rogers ignite?

Hi everyone,   I'm a ps5 gamer and having issues achieving nat open connection when using rogers ignite. Does anyone have a guide on how to do this?   **Labels Added**    

Baharis by I've Been Here Awhile
  • 237 Views
  • 2 replies
  • 0 likes

Ethernet jittering suddenly making online games impossible

This all started about a week ago, or at least that's when I noticed it since that's when had most recently played an online game after a few single player games. This has never happened before then and whenever I play something online my ping will s...

Internet Latency/Ping is Terrible

Hello,  The latency/ping of my home (wired) internet has been terrible over the last few weeks. I am getting random ping spikes every 20 seconds or so when gaming and on video conference call. It is extremely frustrating, my ping would randomly go fr...

Pocheng by I've Been Here Awhile
  • 247 Views
  • 1 replies
  • 0 likes

Ongoing poor connection - Support/technicians aren't helpful

I've been dealing with poor connection speeds, outages, and packet loss for almost two years that I've lived in the L3T postal code. I've had at least 5 technicians visit my house and contacted Rogers support numerous times. Lately, I've been contact...

jpersaud by I've Been Here Awhile
  • 266 Views
  • 2 replies
  • 0 likes

Ignite Gen 2 won't wireless connect to XBOX 360 or PS 3

Anyone know how I can help my son connect wirelessly his XBOX 360 to our Ignite gen 2 modem?we have always been able to connect wireless (old BELL modem, previous Rogers modem all connected wirelessly no problem)The x360 sees the modem, 4 bars showin...

penski by I've Been Here Awhile
  • 564 Views
  • 4 replies
  • 0 likes

Unplayable ping gaming

I got Rogers ignite 1gig 2months ago, I game on PC quite a lot. Around 5 nights a week around 9pm-1 or 2pm plus sometimes during the morning/day also.The 1st month of being on ignite I had 0 issuesSpeeds were high ranging from 300-600 and my latency ...

JEGT by I've Been Here Awhile
  • 379 Views
  • 2 replies
  • 0 likes

Issues with JUST World of Warcraft

We recently just had a technician in from Rogers to check what's going on after 4 calls to technical support about having 400+ ping in World of Warcraft. Other games are absolutely fine such as CS:GO which gives me 30-40 ping.Upon calling the 4th tim...

Chris1997 by I've Been Here Awhile
  • 489 Views
  • 4 replies
  • 0 likes

Latency Spikes in PC Gaming

Hello, I am experiencing intermittent high latency between modem and ISP at the first hop.  How might one escalate this to Rogers and or further diagnose this issue? Intermittently, I get between 120-500ms latency spikes that last a few seconds in on...

AaronMT by I Plan to Stick Around
  • 2021 Views
  • 6 replies
  • 0 likes

Brutal latency/ping Recently

I am wired, with the gigabit package and all of the sudden have gotten constant ping spikes for over the last few days. I haven't been able to play any games online because the crazy ping spikes and latency make it completely unplayable. My speeds ar...

t27c by I Plan to Stick Around
  • 60335 Views
  • 956 replies
  • 1 likes