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Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've been here awhile
  • 12578 Views
  • 67 replies
  • 2 likes

VALORANT ping issues (Illinois)

As of recent (2 weeks now) my VALORANT ping whilst connecting to Illinois (my local server) has been fluctuating pings. I've seen a few previous forums on how this issue has occurred with other people, so I know I'm not the only one. Whenever I load ...

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mpretti by I've been around
  • 802 Views
  • 7 replies
  • 0 likes

Resolved! Large number of short duration disconnections

Over the past few days, I've noticed a lot of interruptions to our internet connection. I started using Net Uptime Monitor to try to diagnose the situation. Over the past day or so, it has recorded 74 disconnections from the internet.   -------------...

Resolved! Latency Issues and high ping while gaming

Hi - Would appreciate it if a Rogers expert can assist me. I have Ignite internet + TV. We have been experiencing intermittent  high ping while gaming.-wired connection-does not matter what gameIssue comes and goes, notice it mostly during what might...

JohnGM by I plan to stick around
  • 3988 Views
  • 19 replies
  • 0 likes

Latency and ping in video games

I play a lot of video games, and one of the main things is your ping/latency its basically the amount of time it takes to send your inputs to the server, i used to get around 15-20 which is pretty good since i dont play professionally, but for some r...

BB3CH by I've been around
  • 174 Views
  • 1 replies
  • 0 likes

Constant ping/latency spikes

This issue has been going on going on for years. I have complained so many times, and I get brushed off every time.Basically, for 5 mins I have perfect speed and service, no latency issues, then for 10-15 seconds I’ll have brutally high ping. If I’m ...

Skayb by I've been around
  • 200 Views
  • 1 replies
  • 0 likes

Massive Ping Spikes

I am on Rogers Ignite 1.5 Gbps. Richmond Hill area.   Issue: Massive ping spikes (spikes up to 2000+ ms) once every minute or so, online games are completely unplayable, freezes (due to massive lag) during that couple seconds.   Same for Wired and Wi...

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Unbearable Internet Lag When Playing Games

I am so frustrated right now.   For the past few weeks, I have suffered insane lag spikes during the evening. It just causes so many headaches and problems. I contacted Rogers Friday to find a way we can fix it. They offered me the Ignite 1.5 plan, w...

Mega31 by I'm here a lot
  • 662 Views
  • 4 replies
  • 1 likes

Intermittent Latency and Ping Issues while Gaming

Hello, I would appreciate if a Rogers expert is able to assist me with my ping/latency issues, particularly while gaming.    - Rogers Ignite internet 1.5G service - wireless connection 5ghz and 2.4ghz bands. Have manually selected the least congested...

sharpenel by I've been here awhile
  • 330 Views
  • 3 replies
  • 1 likes

Latency Issues: Newmarket (L3Y)

I have latency issues that are impacting both gaming and video conferencing. It is also making some web-based apps troublesome to use. The problem generally occurs between 11:00AM and 2:00PM and then intermittently in the evenings.    I typically hav...

Twendelboe by I plan to stick around
  • 441 Views
  • 5 replies
  • 0 likes

Ignite service slow connections, high ping and lost packets

I have the Rogers Ignite 1,5 Gb down 50 mb up service. Same complaint as many with service crawling during the evening hours until after midnight. Modem is an XB7 that is hooked into a ASUS RT-AX86U which is also linked to another RT-AX86U in a WiFi ...

897nat by I've been here awhile
  • 414 Views
  • 3 replies
  • 0 likes

Ping spikes and packet loss (connected by ethernet)

I have tried multiple approaches to solving this issue, it has been weeks. I've had two technicians at my home. The first technician told us to upgrade to Ignite and it would solve our problems. Got Ignite 1.5 Gigabit internet, and the problem persis...

mikegrossi by I've been here awhile
  • 1574 Views
  • 5 replies
  • 0 likes

Online Gaming Latency

Hello all,   I live in New Brunswick (Carlingford to be exact) and do a lot of extremely competitive online gaming for large amounts of money in competitive play. Most recently the game I play is NHL 24.   When I connect to the "East" server, I run a...

Rogers & PlayStation Issue

Currently on Ignite 1 Gbps plan. Modem is an XB7 and I use that equipment (don't have my own third party router). Seems that since the end of January I've been having issues connecting to online play with either my PS4 or PS5. Every time I have to lo...

Tad by I'm here a lot
  • 5549 Views
  • 16 replies
  • 0 likes

What is going on with ping and latency on Rogers network?

I switched from Teksavvy VDSL 25/10 to Rogers 1.5gbps fiber several months ago. I was very surprised to find a significant increase in latency across almost every game server I play on. This is also taking into account my previous VDSL line had a fir...

roytoy by I'm here a lot
  • 2618 Views
  • 14 replies
  • 3 likes

Ping spikes when gaming - last two months

Hi,   I've been having ping spikes while gaming for the last two months on a pc connected via ethernet. The lag isn't all the time but happens roughly 20% of the time while gaming. However it ruins the experience. I've tried changing ethernet cables....

tuny by I've been here awhile
  • 427 Views
  • 3 replies
  • 1 likes

Internet Is Lagging - Still not Fixed

Hello,   For the past month I have not been able to play online games at all as I would suffer lag spikes. In Call of Duty It shows a "Pack Burst" message and the game stutters every few seconds repeatedly. This happens on both PS5 and PC, but did no...

tg787 by I've been here awhile
  • 376 Views
  • 2 replies
  • 2 likes

Ping/Lag Spikes while gaming

For the last 2~ or so months I've been dealing with really bad ping spikes while gaming (making it borderline unplayable at times).I always use an Ethernet cable, and have tried multiple cables, have rebooted the modem countless times and the issue s...

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