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Bad Ping When Gaming

Hi there,   I recently switched to Rogers ignite about 2 months ago (1.5GB) and I've had nothing but good things to say about the internet speeds. My one problem has been regarding my ping when gaming. I normally connect my console to the Wifi Pods a...

Pods not recognized on HomeConnect app

After receiving a new modem, my pod stopped being recognized on the app. Any attempt to reconnect does not work "let's try that again". Tried with other phones plus on the phone of the second tech who arrived. Received gen 2 app. Same issue. 3rd tech...

gailc by I've been here awhile
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Wifi 6 / 6E compatible Pods

Hi Folks,As the new xb8/xb7 modems are wifi 6E/wifi 6 devices, are we expecting upgraded/gen 3 wifi pods sometimes soon? Currently the gen 2 lod is still wifi 5 and othe companies such as Bell provides wifi 6/6E pods?Thanks.   *Added Labels*

Papul1989 by I've been around
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Had an odd Wifi problem, fixed now, sharing the issue

I used to be around a lot more, but this one I thought I would share.  Over the summer I would get reports that the wifi would stop working (I am on ethernet and had no problem).  My wife and daughters on wifi reported that the data would stop flowin...

Don_Ca by I'm a senior contributor
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Pod Offline Despite Green Light

Can anyone tell me why the pod is emitting a green light and it is still offline according to the connect app? Been trying for two nights to get a pod connected to the gateway without success despite following the tips on this forum.   Any support on...

TL20231 by I've been here awhile
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Ethernet Computer Connections with Rogers Pods Failure

Background I've been having ethernet Cat6 cable failures between my Rogers pods and my computers most evenings after I go to bed.New Desktop connected to transfer switch connected to Roger pods (2 port ethernets) via cat-6 cables. Connect by wifi to ...

PapaStove by I've been around
  • 346 Views
  • 1 replies
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Ignite WiFi Pod Return

I was having trouble with my internet on Ignite and received a new modem.  I had 3 booster pods plugged in from before but the technician said my signal was strong now, no longer needed the pods and unplugged them.  What do I do with the pods now?  R...

Resolved! When to upgrade Rogers modem?

I currently have the Ignite Internet Gigabit 1.5 package using the XB6 (the first ignite modem, Gen1) - I also have a Google Nest mesh setup (Gen 2) - not the Pro but not the first Google Wifi mesh.  I have bridged my Rogers modem, and I have 6 Googl...

roses4u by I've been here awhile
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Resolved! Ethernet connection using Ignite Pods 2.

Not sure if anyone else has asked this question but here goes.  I have a wired connection to my Ignite hub using one Ignite Pod.  On the admin page the DHCP server is providing IP's on the 10.0.0.1 subnet.  When I hard wire my computer to a port on o...

Lar by I've been here awhile
  • 590 Views
  • 2 replies
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Resolved! HP Printer not connecting to Ignite WiFi with Gen2

Got Rogers Ignite WIFI Gateway Gen2 installed and since then all PCs, Tablets and Cell phones work but my HP Deskjet 3050 printer doesn't. Used USB cable to laptop and ran HP setup. Printer connected to network but it is awaiting an IP address before...

Focused1 by I've been around
  • 2225 Views
  • 4 replies
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Rogers wifi pods gen 2 hard wired?

I just got my new wifi pods yesterday and I hard wired them into my modem. And they keep havejng a flashing green light and the ignite app says they are offline, it’s almost like they are always rebooting. When I unplug the Ethernet wire everything w...

Pgrecs by I've been around
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Resolved! Rogers Ignite modem latest firmware version

I understand that I can't manually update Rogers Ignite modem firmware, but could someone tell me what the latest version number is?  Mine is currently stating 7.3.2.0.91.   *Added Labels*

Unable to turn off Bridge mode

There's lots of help on how to turn on Bridge mode but not a lot talking about problems turning it off (that I could find). I disabled bridge mode in the modem at 10.0.0.1 but the settings don't appear to take. I get the wifi back up and running and ...

mardill by I've been here awhile
  • 3275 Views
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Compatible wifi Ignite mesh pod?

Paying $5/month rental fee for Ignite Wifi mesh pod extenders.  I asked Rogers if I could just purchase the pods instead of paying a monthly fee for each and they said they only offer them as rentals.   Is there a recommended, compatible, trouble-fre...

Wifi pods - not connecting after new modem installed

My Rogers ignite internet was spotty, dropping wifi on a regular basis. Got a new modem today, 2nd gen I think the Tech said. He also said that the 1st gen wifi pods would work with this modem, just unplug them plug back in and you are good to go.  W...

cncp by I plan to stick around
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Resolved! Not seeing 2.4G Wi-Fi

Just got ignite internet on 5g. My 2.4g plugs don't work now and I can't get 2.4 although I should .   *** Edited Labels ***

Bigalsings by I've been here awhile
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Pods not working since outage

Having an issue with the Pods since the service came back on from the outage. Modem came back online.  Have rebooted it as well.Pods will not connect to it?I have restarted the pods, but they never seem to connect to the modem/each other.I went throu...

Gdkitty by Resident Expert
  • 2362 Views
  • 11 replies
  • 1 likes

Whole Home WiFi Promise?

Perhaps I’m missing something here but shouldn’t “whole home internet” or the “ignite wifi promise” mean something? Technicians diagnosed that my router is not meeting all “corner to corners” of my home but still want to charge me for wifi pods? This...

Bor3dcanuck by I've been here awhile
  • 1682 Views
  • 4 replies
  • 0 likes
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