Hello y'all I recently got Ignite 1.5Gbs and I'm awaiting my modem. I live in a condo in midtown Toronto. The previous owner had installed Cat 5e, coax, and cables for phone and a security system. I do not use the coax(no cable) or the phone or the ...
Hello. I recently got the new ignite bundle with 1.5 gigabit and the white gateway modem. I made an inquiry several months back and @Datalink provided a ton of knowledge which made some things clearer to me. But with the ignite setup we had to change...
Why am I being charged for initial installation and set up on my first bill when I did not receive that service? How can I be refunded my money. **Labels Added**
I am currently on 1gb internet with the Ignite WiFi Gateway Gen 2 does anyone know if i increase my speeds to the 1.5 or 2.5 if 1) I am provided a new modem or if my existing one can handle the speeds 2) Do i need a tech to come to my house and ins...
I am a beginner, not familiar with Wi-Fi or networks. I am looking at my Ignite Wi-Fi network and I see a list of 6 offline "Generic Brand Windows PC/Laptop" that have connected to my Wi-Fi. Each of these computers/laptops appear to have a different ...
Hi, Rogers app is unable to connect to my my modem ( shows incorrect password) as I recently changed modem password. I tried to log in with new password but was unsuccessful. Could someone please explain why is it happening? ***Edited Labels***
I am buying a Smart TV (Samsung 55" S95B 4K QD-OLED TV) and I want to connect it to the Internet with an Ethernet cable, because that provides a more stable signal than WiFi. The co-ax cable for the NextBox for the old TV is plugged into an Arris T56...
I have received my new Ignite internet modem. Unfortunately, I don't have a smart phone to install the app. Can the installation be done by a PC? *Added Labels*
My WIFI is fine. I am attempting to set up a new device and I have no idea how to get the security key so I can get the internet up and running. **Labels Added**
Hi All,I am looking to replace my Rogers Modem and ideally, optical node with my Ubiquiti EdgeRouter 4.Presently I am unaware of what purpose the Optical Node provides and if it can be replaced by using a SFP directly into the ER4. I am aware of the...
I'm still sticking around. My current set up is with Digital TV, legacy Internet 500Mbps and a Home Phone configuration. The internet gateway is in an upstairs bedroom and the Home Phone modem is in the basement running to a home alarm system. I'm us...
Hello, Why are we forced by Rogers to only use their own DOCSIS modems? I have an awesome Netgear Nighthawk CAX80 that supports DOCSIS 3.1 but Rogers is blocking WAN access to it on purpose. It seems they won't allow me to get a DHCP lease/traffic ...
Apologies if this is answered earlier. I tried to get an answer from below, but no luck. Ethernet wall jacks questionConverting Cat 5e to Ethernet I will be moving rogers internet services to a newly constructed home. Home comes with six cat5e thro...
Hello,I have the newest ignite modem, I think it’s XB7 or whatever. By technicolor.After significant troubleshooting the past few days I was able to connect. The modem Rogers Network status page shows that there is a connection and has an IPv4 and IP...
Hello, Modulation: UNSUPPORTED (cannot acquire downstream channel lock): I signed my parents up for Rogers 1Gb internet yesterday. The modem arrived today. But it can’t acquire a downstream channel lock. When I login to it and view the Rogers Netwo...
Hello all, My first time and sorry it is to belly-ache but it is what it is. Every time I move the router or the set top box even slightly...a cable will dislodge? Sometimes it's the HDMI cable falling slightly out or an ethernet cable AND even the p...
Hi all, I realize there are many, many threads about Ignite TV/Internet etc so forgive me for starting yet another one, but I had some very specific questions that I'd prefer answered in one place as opposed to me searching for weeks piecemeal. Ho...