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Using Erro 6 Pro's with Rogers Ignite TV and Internet

I'm still sticking around. My current set up is with Digital TV, legacy Internet 500Mbps and a Home Phone configuration. The internet gateway is in an upstairs bedroom and the Home Phone modem is in the basement running to a home alarm system. I'm us...

Sailorman by I Plan to Stick Around
  • 169 Views
  • 3 replies
  • 0 likes

Resolved! How to Set up Ignite Internet Without Smartphone

I have received my new Ignite internet modem. Unfortunately, I don't have a smart phone to install the app. Can the installation be done by a PC?   *Added Labels*

MrAvis by I've Been Here Awhile
  • 5735 Views
  • 20 replies
  • 0 likes

Resolved! Using your own DOCSIS modem with Rogers

Hello,   Why are we forced by Rogers to only use their own DOCSIS modems? I have an awesome Netgear Nighthawk CAX80 that supports DOCSIS 3.1 but Rogers is blocking WAN access to it on purpose. It seems they won't allow me to get a DHCP lease/traffic ...

MikeJakubik by I've Been Here Awhile
  • 376 Views
  • 3 replies
  • 1 likes

Resolved! Ignite Internet Self-install Issue with XB7

Hello,I have the newest ignite modem, I think it’s XB7 or whatever. By technicolor.After significant troubleshooting the past few days I was able to connect. The modem Rogers Network status page shows that there is a connection and has an IPv4 and IP...

EtaCarinae by I Plan to Stick Around
  • 1712 Views
  • 8 replies
  • 0 likes

Self-Install Internet Service

 Hello, Modulation: UNSUPPORTED (cannot acquire downstream channel lock):  I signed my parents up for Rogers 1Gb internet yesterday. The modem arrived today. But it can’t acquire a downstream channel lock. When I login to it and view the Rogers Netwo...

EtaCarinae by I Plan to Stick Around
  • 912 Views
  • 5 replies
  • 0 likes

Resolved! Ignite Wifi Modem, STB - Lose Cable Connections?

Hello all, My first time and sorry it is to belly-ache but it is what it is. Every time I move the router or the set top box even slightly...a cable will dislodge? Sometimes it's the HDMI cable falling slightly out or an ethernet cable AND even the p...

Ignite Express Set Up Fee?

Why am I being charged for initial installation and set up on my first bill when I did not receive that service? How can I be refunded my money.     **Labels Added**

Sashki by I've Been Around
  • 2163 Views
  • 3 replies
  • 0 likes

Questions about Ignite Service and Setup

Hi all,   I realize there are many, many threads about Ignite TV/Internet etc so forgive me for starting yet another one, but I had some very specific questions that I'd prefer answered in one place as opposed to me searching for weeks piecemeal.  Ho...

DrMike by I'm a Trusted Contributor
  • 3130 Views
  • 65 replies
  • 0 likes