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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,902 REPLIES 4,902

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersDave
Retired Support
Retired Support

This post will be updated with a summary of the feedback reported with this firmware. I’ll be collecting all of the feedback and sharing it with internal teams as appropriate; I’ll do my best to respond to you in this thread but might not be able to reply to every single post.  I may also include other issues identified through our own internal testing. 

 

Thanks for your help!

 

Hitron CODA Series

Model: CODA-4582
Current production firmware: 7.1.1.37
Current trial firmware: 7.2,4,1,4b15
 
Version history
  • 2.0.10.13 (December 13, 2016)
    • Initial release
    • IPv6 disabled

 

  • 2.0.10.14 (December 21, 2016) 
    • Improvement to 5 GHz WiFi
    • Fix to guest network

 

  • 2.0.10.17 (December 23, 2016) 
    • Fix to handle degraded speeds due to external and/or WiFi interference
    • Improvement to 2.4 GHz WiFi
    • Improvement to 5 GHz WiFi
    • IPv6 handling of SLAAC temporary and secure addresses
    • IPv6 ICMP improvement

 

  • 2.0.10.18 (December 23, 2016) 
    • Improvement to LAN switch port autonegociation protocol

 

  • 2.0.10.19 (December 28, 2016) 
    • Minor change to internal management interface (not visible to customers)
    • Update to WiFi interference mitigation fix

 

  • 2.0.10.20 (January 10, 2017) 
    • Improved flow control algorithm (handle wired devices at different speeds)
    • Improve XBOX NAT
    • WinMTR packet loss fix
    • Improve Switch Link Speed autodetection
    • Improvement to connected device list (not final fix)

 

  • 2.0.10.22 (January 24, 2017) 
    • Security fix

 

  • 2.0.10.23 (January 25, 2017) 
    • Fix: Unable to complete Easy Connect when using emojis in SSID or password
    • Fix: Samba and UPnP not working properly on WiFi
    • Fix: ICMP packet loss and WinMTR / PingPlotter reported packet loss
    • Fix: Bridge mode not working on certain 3rd party routers
    • Fix: DMZ host address can't be modified
    • Fix: WPS "cancel" button not working
    • Improvement: Switch setup menu now visible in GUI
    • Improvement: Connected device list contains more accurate data
    • Improvement: Addition on IPv6 specific firewall configuration (not complete)

 

  • 2.0.10.24 (February 16, 2017)  -- Automatic upgrade on boot to this version
    • Tentative Fix: Slowly degrading speed over time
    • Tentative Fix: Latency build up over time

 

  • 2.0.10.26T1 (March 16, 2017) and 2.0.10.26T2 (March 23, 2017)
    • Fix: Gateway reboots randomly when multiple clients are connected
    • Fix: French and special characters not supported in SSID name or password
    • Tentative Fix: Intermitent OFDM channel lock issue
    • Tentative Fix: Missing SC-QAM channels (2.0.10.26T2 only)

 

  • 2.0.10.27 (April 21, 2017) 
    • GUI Option to control eRouter Mode (IPv4, IPv6, Dual-Stack)
    • Fix: Guest Network (some issues still persist)
    • Intel base firmware update (latency improvement)

 

  • 2.0.10.29 (June 15, 2017) 
    • Add: Manual IPv6 DNS override option
    • Add: IPv6 Firewall with per service/host control
    • Add: Initial implementation of MoCA
    • Fix: Wireless encryption GUI
    • Fix: Guest SSID not working
    • Fix: Support for WiFi special characters

 

  • 2.0.10.30 (June 23, 2017)  -- Not being deployed
    • Add: Support for WiFi DFS bands (known issue, channel 144 missing)
    • Add: Support for WiFi band steering
    • Improvement: WiFi speed performance
    • Improvement: MoCA security/privacy settings

 

  • 2.0.10.31 (July 21, 2017)  -- Version 2.0.10.29 + below changes
    • Fix: Support for WiFi DFS channels
    • Add: Option for DFS in GUI
    • Add: Option for band steering in GUI
    • Add: Option for USB in GUI

 

  • 2.0.10.32 (September 8, 2017)
    • Fix: UPnP fix for XBOX
    • Fix: IPv6 Firewall handling of large packets
    • Fix: IPv6 RA interval default to min 198 and max 600

 

  • 2.0.10.33 (October 13, 2017)
    • Fix: Upgrade to PHY firmware (OFDM lock issue)
    • Fix: IPv6 Firewall allowed ICMPv6 types (RFC4890)

 

  • 2.0.10.33T3 (November 9, 2017)
    • Fix: Device reboot issue

 

  • 2.0.10.33T03 (February 9, 2018)
    • Fix: WiFi Connection authentication issues

 

  • 2.0.10.33T11 (March 12, 2018)
    • Fix: WiFi not working (LED's off/ WiFi not Broadcasting / Auto 0)

 

  • 2.0.10.34T5 (March 28, 2018)
    • Fix: DHCP server stability update (large number of connected devices)
    • Fix: Ongoing stability/performance improvements
    • Intel base firmware update (traffic management improvement)

 

  • 2.0.10.34T6 (April 13, 2018)
    • Fix: Ongoing stability/performance improvements
    • Fix: USB/SMB path updated (notes updated)

 

  • 2.0.10.35T1 (May 25, 2018) - Rolled Back
    • Intel base firmware update (traffic management improvement)
    • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)

 

  • 2.0.10.36T2 (July 25, 2018) - Same issue present that caused 35T1 rollback
    • Intel base firmware update (traffic management improvement)
    • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)
    • Fix: OFDM multi-profile support update (tied to Network change)
    • Improve traffic handling/resiliency

 

  • 2.0.10.36T4 (August 3, 2018)
    • Intel base firmware update (traffic management improvement)
    • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)
    • Fix: OFDM multi-profile support update (tied to Network change)
    • Improve traffic handling/resiliency
    • Fix: Network performance issue introduced in 2.0.10.35T1

 

  •  2.0.10.36T5 (October 5, 2018) 
    • Modem Re-registration Issue

 

  •  2.0.10.36T6 (October 23, 2018) 
    • Upgrades to backend telemetry – Improves device management
  •  7.1.1.27 (November 28, 2019) Staggered Release
    • SDK 7 transition
    • OFDMA support
    • Band Steering enabled through Easy Connect
  •  7.1.1.30 (December 19, 2019)  Staggered Release
    • My WiFi fixes
    • Improve modem stability
  • 7.1.1.32 (May 28, 2020)
    • VoIP/SIP improvements
    • GUI login issue fixed - password failed to authenticate
    • 5GHz Wi-Fi improvements
    • My Wi-Fi app login issues fixed - password failed to authenticate
    • My Wi-Fi app functionality improvements
  • 7.1.1.33 (September 28, 2020)
    • Improved OFDM stability/Noise resiliency
    • Improved SIP Support (Packet Loss/One way voice)
    • Security updates
  • 7.1.1.35 (January 5, 2021)
    • VPN stability improvements
    • NAT Loopback fix
    • Managed Router fixes
    • Telemetry updates
  • 7.1.1.37 (May 11th 2021) Rolled back
    • Wi-Fi UNII-1 power table improvements
    • GUI updates
  • 7.1.1.37 Rev. 2 (June 8th 2021)
    • Wi-Fi UNII-1 power table improvements
    • GUI updates
  • 7.2.4.1.4b15

Hitron CGN Series

Models: CGN3ACR; CGN3AMR; CGN3ACSMR; CGN3AMF; CGNM-3552
Current production firmware:
  • CGN3ACR: 4.5.8.45
  • CGN3AMR: 4.5.8.45
  • CGN3AMF: 4.5.8.45
  • CGN3ACSMR: 4.5.8.45
  • CGNM-3552: 4.5.8.45
Current trial firmware: 4.5.8.47
 
Version history
  • 4.5.8.21T6 (May 30, 2016)
    • IPv6 enabled by default
    • Security enhancements
    • Fix to preserve LAN connectivity in case of HFC outage or loss of signal
    • Addition of Wi-Fi Survey functionality
    • Improved stability of WPS function
    • Improved Wi-Fi performance
    • Various minor GUI changes and improvements

 

  • 4.5.8.22T1 (June 21, 2016) / 4.5.8.22T3 (August 8, 2016)* - CGN-3552 only
    • Fix to restore Chromecast functionality
    • Fix to improve stability of Bonjour devices
    • *4.5.8.22T3 is a minor upgrade that did not contain any subscriber visible improvements

 

  • 4.5.8.25 (September 15, 2016)
    • Change in Intel Puma Kernel
    • Latency Improvements (ICMP only, no change to TCP/UDP/ICMPv6 latency)
    • SIP ALG Setting available in GUI
    • Fix for long passwords in EasyConnect
    • Fix for special characters in WiFi passwords

 

  • 4.5.8.26 (September 30, 2016)
    • Minor revision over 4.5.8.25
    • Fix for ICMP packet loss discovered in 4.5.8.25

 

  • 4.5.8.27 (October 24, 2016) - CGN3ACSMR, CGN3AMR, CGN3ACR only
    • Minor revision over 4.5.8.26
    • IGMP Improvements

 

  • 4.5.8.29 (March 16, 2017) - Not released due to issues

 

  • 4.5.8.30 (April 12, 2017) - Not released due to issues

 

  • 4.5.8.31 (June 22, 2017) - On hold due to issues
    • Fix: Port forwarding on TCP/22 and TCP/23
    • Fix: Some MAC addresses can't be associated to a DHCP reservation
    • Fix: Uplink speed issue introduced in 4.5.8.27
    • Fix: Support for WiFi special characters
    • Improvement: Language selection in Guest WiFi Login
    • Improvement: ICMP Latency
    • Improvement: TCP Latency (Intel SDK 4.5.7.60)
    • Improvement: Wireless Site Survey
    • Improvement: Gateway operating mode (IPv4/IPv6/Dual-Stack) * This feature is not working yet on CGN3ACSMR and requires a network change
    • Add: IPv6 Firewall with per service/host control
    • Add: MoCA support

 

  • 4.5.8.33 (July 22, 2017)
    • Fix: WiFi issues on upgrade

  

  • 4.5.8.35 (September 8, 2017)
    • Fix: UPnP fix for XBOX
    • Fix: IPv6 Firewall handling of large packets
    • Fix: IPv6 RA interval default to min 198 and max 600
    • Fix: Possible automatic factory reset when changing LAN IP
    • Add: Support of 5G channel 165

  

  • 4.5.8.35T2 (November 10, 2017)
    • Minor management change, no customer visible change
    • *** This software displays 4.5.8.35 as the version in the GUI ***

 

  • 4.5.8.38T4 (March 28, 2018)
    • Fix: Ongoing stability/performance improvements
    • Intel base firmware update (traffic management improvement)

 

  • 4.5.8.38T5 (April 13, 2018)
    • Fix: Ongoing stability/performance improvements

  

  • 4.5.8.39T2( July 25, 2018) - Not released due to issues
    • Fix: Ongoing stability/performance improvements
    • Wi-Fi driver update (5GHz SSID is intermittently not broadcast after reboot)
    • Improve traffic handling/resiliency

 

  •  4.5.8.39T5 (October 11, 2018) - Not released due to issues
    • Fix: Ongoing stability improvements
    • Fix: Wi-Fi driver update (5GHz SSID is intermittently not broadcast after reboot) - Carried over from 39T2
    • Fix: Modem randomly rebooting

 

  • 4.5.8.39T6 (November 17, 2018)
    • Wi-Fi driver update (5GHz SSID is intermittently not broadcast after reboot) - Carried over from 39T2
    • Fix: Modem randomly rebooting
    • Fix: Ongoing stability improvement
    • Fix: Upgrade issue found on 39T5

 

  • 4.5.8.40 (March 19, 2019)
    • Band Steering enabled as part of the Easy Connect flow
    • Upgrades to backend telemetry – Improves device management
    • GUI Updates
  • 4.5.8.45
    • IPv6  Cable modem management
  • 4.5.8.47
    • Wireless cloud optimization and telemetry

 

Hitron CGN3

Model: CGN3ROG
Current production firmware: 4.5.8.42
Current trial firmware: TBD
 
Version history
  • 4.2.4.8 (May 5, 2015)
    • Security enhancements

 

  • 4.2.4.11 (Oct 4, 2017)
    • Improvement: Easy Connect update to support spaces in SSID
    • Fix: Easy Connect initiation using wired devices

  

  • 4.5.8.37T5 (Jun 13, 2018)
    • IPv6 updates
    • Security enhancements

  


Known or reported issues
  • Non TCP/UDP/ICMP traffic (such as ESP/IPSec without NAT-T) is slowed down below 25 Mbps
  • DOCSIS Event log may randomly erase itself
  • Hidden SSID seems to be broadcasted from the 2.4 GHz band

 

Enhancement requests

  • Allow SNMP read-only for network metrics (volume, throughput) for LAN and WAN interfaces from LAN side
  • Provide counters (day, week, month) for uplink and downlink data volume

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

SimplePanda
I Plan to Stick Around

Thanks for your work on this guys.

 

I'm wondering - is there going to be an upcoming firmware update to start addressing the performance issues with IPv6 and IPSec? I still can't get more than about 20-25Mbps using IPSec (when I get can ~200Mbps to the same host with SSH/TCP).

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

The correction for the low speed when using ESP packets without UDP/TCP encapsulation (which is more common with IPv6) is not included in 4.5.8.21T6. It will however be added to the issue list for tracking.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

SimplePanda
I Plan to Stick Around

I assume you meant to say that encapsulation is more common in IPv4 (and ESP is more common in IPv6)?

 

Come to think of it, I don't think I've ever seen an IPv6 IPSec connection configured for 4500/NAT-T... I think racoon maybe even complains if you try this but I may be wrong - so I'd say 4500 encapsulation is basically non-existent with IPv6 in common practice.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

Okay you should let testers know if they are using the Modem/Router that they need to do a factory reset after getting any new firmware update as I don't use mine in bridge mode. IPv6 will not show up till a factory reset.

 

http://ipv6-test.com/ 

 

Thanks,

 

Daniel 

 

2016-05-31_18-40-08.png

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dantedog
I've Been Here Awhile
I can't figure out how to send a DM but want to test it too

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Follow this link  @CommunityHelps and on the right hand side of the linked page is another link to "send this user a private message"  Follow that link to the message composition page, fill in the title of the message and the text that you want to include and hit the SEND button.  A moderator will get back to you with further details and instructions.



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dantedog
I've Been Here Awhile
Thank you!!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Triple_Helix wrote:

Okay you should let testers know if they are using the Modem/Router that they need to do a factory reset after getting any new firmware update as I don't use mine in bridge mode. IPv6 will not show up till a factory reset.

 

Thanks,

 

Daniel 


I have updated the notes in the second post to reflect that statement and provide more precisions.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Mo786
I Plan to Stick Around
Spoiler
I noticed enabling bridge mode breaks VOIP... had to go back in gateway mode which now prevents me to enable IPV6

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Mo786 wrote:
I noticed enabling bridge mode breaks VOIP... had to go back in gateway mode which now prevents me to enable IPV6

In gateway mode to enable IPv6, you have to perform a one-time factory reset from the GUI. After performing this step, IPv6 will work correctly.

 

I am however interested to understand what is broken with VoIP in bridge mode. Do you believe it is an issue with the modem that should be adressed or a problem with your router configuration? I believe in gateway mode, we have a SIP ALG enabled which can help VoIP with NAT over IPv4.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

The SIP/ALG should be disabled as a default setting.  This has caused continuous issues with users attempting to run VOIP, and the only solution has been to disable it or buy a third party router giving the user the ability to disable it, after which the VOIP phone works as it should.  Front line tech support has obviously been instructed to turn down any requests to disable it and direct users to the Techxperts who will charge $69.99 to flip the disable/enable switch.  This setting is also not saved in the phone settings, so if there is a power bump and the modem restarts, the SIP/ALG is once again enabled, putting the user back at square one, facing another $69.99 charge.

 

http://www.voip-info.org/wiki/view/Routers+SIP+ALG

 



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

cyco
I Plan to Stick Around

I really wish I was able to test that firmware, however, there's too much ESP traffic on my network to try it. 

 

Do we have an ETA as to when the ESP issues will be fixed within this new firmware?

 

Thanks a lot for making this available to us by the way, much appreciated!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

SimplePanda
I Plan to Stick Around

@cyco wrote:

I really wish I was able to test that firmware, however, there's too much ESP traffic on my network to try it. 

 

Do we have an ETA as to when the ESP issues will be fixed within this new firmware?

 

Thanks a lot for making this available to us by the way, much appreciated!


I don't think this trial firmware breaks ESP performance - ESP (and all non TCP/UDP/ICMP performance on Rogers) is already broken and the "known issues" list posted at the top of this thread is just acknowledging that this is an issue and that it's on the list of issues to eventually fix.

 

In my own experience, protocol 41 (IPv6 tunelling) and protocol 50 performance on the Rogers network has had poor performance for quite some time now - at least a couple years.

 

One thing I'm wondering about though - protocol 41 performance was poor on with the DPC3825 as well. I'm not sure this is an issue with the ACSMR firmware specifically but hopefully the RogersDave et al can track the issue down.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Datalink wrote:

The SIP/ALG should be disabled as a default setting.  

 


Point noted. I have raised as an enchancement request (and updated the second post) that the SIP ALG setting should be exposed in the GUI.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

cyco
I Plan to Stick Around

@SimplePanda Thanks for the answer. I just never noticed any issues with the 3 of my VPNs running for work. Which is why i'm skeptical to try the newer firmware. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mozerd
I Plan to Stick Around

My CGN3ACSMR is in Bridge mode and so far I have not noticed any issues with this Trial firmware. I have 3 VoIP systems and all work as I expect. My L2TP over ipsec is stable when used.

David Mozer
IT-Expert on Call

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

tyreman
I Plan to Stick Around

Running 4.5.8.21 here now thanks in bridge mode

good so far

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

Well all looks good here via my VPN via L2TP over IPsec as well. 250/20 plan.

 

 

Thanks,

 

Daniel 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

SimplePanda
I Plan to Stick Around

@Triple_Helix wrote:

Well all looks good here via my VPN via L2TP over IPsec as well. 250/20 plan.

 

 

Thanks,

 

Daniel 


 

The issue isn't with NAT-T IPSec (port 4500 UDP encasulation) on IPv4. That works fine as it's tunelling over UDP.

 

The issue is with IP->next header->50 ESP encapsultion (pure ESP IPSec). It's definitely a problem on IPv6 and while I haven't tested, probably on IPv4 as well. IPv4 protocol 41 (IPv6 encapsulation) has similar performance problems so it seems the issue is with non UDP/TCP/ICMP packets.

 

FreeBSD 11-CURRENT to FreeBSD 11-CURRENT.

DO-TOR to DO-TOR over SSH (IPv6) = ~600Mbps.

DO-TOR to DO-TOR over SSH over IPSec (ESP) = ~600Mbps.

DO-TOR to Rogers 250u over SSH (IPv6) = ~270Mbps.

DO-TOR to Rogers 250u over SSH over ESP (Ipv6) = ~20Mbps.

 

Definitely a Rogers protocol 50 (ESP) issue, which Rogers has been able to reproduce on their end (hence why it's in the release notes as a known issue).

 

While this doesn't seem like a big deal right now it will become a very big deal as IPv6 becomes more pervasive. ESP IPSec tunelling is the RFC compliant way to do peer-to-peer in an all IPv6 world.