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No Internet the whole day -Whats up Rogers?

I've been on hold for 2 hours plus regarding no internet. What's the ETA on this please. Mississauga area L5V postal area. And no notifications as well.       ***Edited Labels***

nn21 by I've been here awhile
  • 26 Views
  • 0 replies
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email from others to my rogers account is bouncing

Hi I got contacted by an employer that indicates messages to my account are bouncing back.  This does not happen to other senders.  The error message they get is below.  Anybody has a suggestion who to talk to about this or how to fix it?   Error mes...

ldan613 by I've been here awhile
  • 250 Views
  • 6 replies
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Intermittent WiFi Issues - Incorrect Passphrase Error

My home internet logs my phone out of the wifi and when I try to log back in, it says ‘incorrect password’ even though it’s obviously the right password. Even if I try to share the wifi from another phone that’s logged on to the wifi, it still says ‘...

AG9 by I've been around
  • 2944 Views
  • 5 replies
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Latency Issues: Newmarket (L3Y)

I have latency issues that are impacting both gaming and video conferencing. It is also making some web-based apps troublesome to use. The problem generally occurs between 11:00AM and 2:00PM and then intermittently in the evenings.    I typically hav...

Connecting 3rd party wifi extenders

Anyone have any suggestions or instructions on how to connect 3rd party wifi range extenders to boost my wifi signal? I have a D-Link extender and XB Modem from Rogers. I was connecting fine through XB7 but not sure why it's not working with the XB8....

nagasur by I plan to stick around
  • 50 Views
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Resolved! Massive Ping Spikes

I am on Rogers Ignite 1.5 Gbps. Richmond Hill area.   Issue: Massive ping spikes (spikes up to 2000+ ms) once every minute or so, online games are completely unplayable, freezes (due to massive lag) during that couple seconds.   Same for Wired and Wi...

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Rogers Holding Us Hostage

Nothing has worked since install on Feb 3.Internet, TV, Home Phone.Switched to Bell but they can’t install because Rogers holds the home phone number and they need a bypass authorization to port it over.Called Rogers and was transferred twice. Waited...

Renell by I plan to stick around
  • 92 Views
  • 1 replies
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Rogers Yahoo - Some emails not being received.

An email contact that has sent many messages in the past is no longer able to send me emails. It bounces back to them. I am not able to see their email to inspect the header or see the message. I have tested mail coming from other sources and it seem...

gp_51 by I've been around
  • 117 Views
  • 1 replies
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Provisioning issue day 8!!!

We are on day 8 with no internet or TV. Rogers, is a $34 billion company & can't figure it out! I have spent over 7hrs on the phone, 2 Technicians in house and Roger support just keeps saying "24hrs". I am beyond fed up with this money hungry company...

No Internet for 5 Days

Day 5 of no internet. Signed up for an upgrade. Ready to cancel altogether. No indication of when we will be reconnected. Salt on the wound to receive big bill for services while disconnected.Wish we had known upfront this would take a while. I will ...

laura_ by I plan to stick around
  • 257 Views
  • 6 replies
  • 1 likes

Ignite service slow connections, high ping and lost packets

I have the Rogers Ignite 1,5 Gb down 50 mb up service. Same complaint as many with service crawling during the evening hours until after midnight. Modem is an XB7 that is hooked into a ASUS RT-AX86U which is also linked to another RT-AX86U in a WiFi ...

897nat by I've been here awhile
  • 166 Views
  • 3 replies
  • 0 likes

Problem with XB7 LED Indicator lights?

I have an XB7 and for the last couple of days the white LED indicator light at the top is not on. The modem however appears to be working OK - I have what seems to be full internet connections, my UL and DL speeds are as expected, and I can't see any...

DrMike by I'm a trusted contributor
  • 153 Views
  • 3 replies
  • 0 likes

Ignite modem rebooting itself

Hey Roger's,My modem keeps rebooting itself daily between 3am and 4:30am. I work overnights and thus us when I come home for lunch. The rest of the day it is totally fine.Is there something going on the back end or should I just go swap out the modem...

jcbabino by I've been here awhile
  • 6748 Views
  • 11 replies
  • 0 likes

No Internet or Phone or TV for 3 Days

I have bin on the phone for the last 3 days for Roger’s reps and no one can seem to help me … paying for a service I can’t even use … someone help asap         ***Edited Labels***

Kevin8787 by I've been around
  • 96 Views
  • 1 replies
  • 0 likes

Ping spikes and packet loss (connected by ethernet)

I have tried multiple approaches to solving this issue, it has been weeks. I've had two technicians at my home. The first technician told us to upgrade to Ignite and it would solve our problems. Got Ignite 1.5 Gigabit internet, and the problem persis...

mikegrossi by I've been here awhile
  • 1364 Views
  • 5 replies
  • 0 likes

How do I get a Registration Key?

I am trying to get a secondary email address and in the two days have talked with level one tech's and been disconnected both times. I have my primary address but when I go [quote]Go to the Rogers Member Centre.Enter your Rogers Yahoo! email address ...

ryote49 by I'm here a lot
  • 124 Views
  • 0 replies
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Need to reboot every morning

This last week since Tuesday or Wednesday, I have had to reboot the modem every morning.My speeds would drop to 0.1 or 0.x Mpbs for a few minutes, then back to normal for a few minutes and this keeps going on until I reboot the modem. After rebooting...

thuynh01 by I plan to stick around
  • 382 Views
  • 9 replies
  • 0 likes
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