Internet
Got questions about your modem, router, speeds or WiFi?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Outlook

Outlook is very slow syncing.  I spoke to a Rogers technician and advised him my "lease time" is off.  (That's what a Geek Squad member told me yesterday when I called Geek Squad HELP online, thinking I had a problem with my new laptop .)  The Rogers...

Jenny16 by I've been here awhile
  • 916 Views
  • 4 replies
  • 0 likes

No Guest Network available for Gen 3 Xfinity modem

This modem does not support Guest Network, which is disappointing for a Gen3 modem. Even the older modems had this option and ability of creating a Guest network.    **Labels Updated**    

tahmeedbd by I've been around
  • 1260 Views
  • 1 replies
  • 0 likes

Resolved! Email not working after Ignite migration

I migrated to Ignite this weekend.Now my email doesn't work and my home phone voicemail box won't work. I've been trying to fix this for hours as it is very important that I get email back. I've gone through 3 different chat specialists and got cut o...

Flash by I plan to stick around
  • 1609 Views
  • 5 replies
  • 0 likes

Resolved! Fibre Optic Inet & TV

A rather specific question but, here goes...Your contractor spent months installing fibre optic cables to each and every condo unit at Manulife (44 Charles St West Toronto) including my parent's. I was there when the 'final' check was done in their u...

Irish6240 by I'm here a lot
  • 665 Views
  • 1 replies
  • 0 likes

Bulk services activation and Internet Modem Install

Bulk services activation and Modem Install Very disappointed (is not the actual term for what I am going through right now),  There is minimal responsibility or ownership from Rogers in terms of assisting or solutioning. From a consumers POV this  ...

nn21 by I've been here awhile
  • 5913 Views
  • 5 replies
  • 1 likes

Ignite upgrade - The first six months

I made the leap on May 3rd this year (2024) so I thought would show off the first six months performance up until October 25th. As I work from home so I speed test every morning to six sites using PC embedded SpeedTest and three sites with the browse...

max values.jpg Min vallues.jpg
FredGarvin by I plan to stick around
  • 396 Views
  • 1 replies
  • 0 likes

Resolved! disabling dhcp, and going into bridged mode

So, I just got my brand-spanking new modem which, for...reasons, requires an android app to access advanced settings. Once I found the advanced settings, buried in the wifi settings for more...reasons...I notice that there's no option to disable dhcp...

msoulier by I've been here awhile
  • 3656 Views
  • 6 replies
  • 0 likes

Switched Modem XB7 to XB8

Just had my modem switched to try to help overcome a drop-out issue.  Was only able to get 600-700 mbps on the old modem, but now getting 1300mbps on devices that support wifi6e.  Also system logs and wifi spectrum analyzer are working again on the m...

Grwebster by I plan to stick around
  • 7413 Views
  • 10 replies
  • 0 likes

Horrid lag & buffering loading any high bandwidth webpage?

On Ignite 150. Speed tests show >400, upload >30 which is higher than advertised speed. But high  bandwidth websites (youtube, Instagram, Flickr, Deviant art, etc)  takes >2 seconds to load completely,  as if on dial up.  Factory reset,  regular rese...

username48 by I've been here awhile
  • 879 Views
  • 2 replies
  • 0 likes

HITRON CODA-5810 WiFi 6 modem

My old modem Hitron CGN3 WiFi Modem was replaced with the HITRON CODA-5810 WiFi 6 modem. I am getting headaches from this new modem. Is there any way to change the settings in the new modem so that it functions like the old modem? I do not care about...

Resolved! Lots of Rogers Issues

Lots of issues with Rogers but does any management type look at this??? Its ok to complain to get it off our chest for the lousy service we get but never see any response from Rogers ???? so why have this forum as all it does is list our problems wit...

outage012 by I've been here awhile
  • 1681 Views
  • 3 replies
  • 0 likes

Resolved! Richmond Hill Outtage

Lost internet connection from 9:30am to about 11am. Unstable, modem flashing orange for a while. As of 1pm seems to have stabilized but have to hold meetings on cell phone connection. Don't trust it.   Does anyone know if there was service happening ...

Rogers Upload Increase

Looks like Rogers has filed increased speeds for the TPIAs.     https://www.dslreports.com/forum/r33789702-Rogers-Upload-Increase   Wonder how Rogers is going to do that when it can't provide the advertised (read contract) speeds for its own customer...

Datalink by Resident Expert
  • 7714 Views
  • 11 replies
  • 3 likes

Why can't Rogers ever solve any issues?

It's a hard pill to swallow when you've been dealing with the same problems with Rogers for over a decade with a ton of work/troubleshooting done yourself, and no resolutions. I'm starting to think Rogers just counts on people to give up and accept t...

bigdee2015 by I plan to stick around
  • 2858 Views
  • 6 replies
  • 1 likes

Internet service

The worst Internet and customer service on planet earth. Don’t even go for them     ***Edited Labels***

Ahmad3 by I've been around
  • 837 Views
  • 1 replies
  • 0 likes

Customer Service Feedback

Rogers sent me a 5G wireless modem which is unusable because Rogers provides no manuals and no technical support for it either in the box or on-line. Rogers has also failed over the course of a week to connect me with a technical resource to help me ...

MDee7 by I'm here a lot
  • 2328 Views
  • 6 replies
  • 0 likes

1.5 GB - Connection drops Gen 2 modem in Heartland Mississauga

I logged a case with Rogers.  As per them there is no issues in the connection. I will get speed up to 700-800MBS despite of I am paying for 1.5 GB connection. They have no solution for sudden connection drop issue. If the they send the technician, a...

rshardha by I've been around
  • 1156 Views
  • 2 replies
  • 0 likes

Internet Faster, Yet Slower Than Bell In An Important Area

Had our new router installed on Wednesday, November 15, 2023. Right off the bat I had higher latency in games compared to Bell, which is annoying since it now feels like I'm playing on a different server entirely. No point in having faster internet i...

Safwaan by I've been here awhile
  • 1666 Views
  • 1 replies
  • 0 likes

5 days without internet

We requested to active our account in a bulky agreement. The technician came on Oct 21st and did the installation wrong. For instance, we found out later he didn’t plugged in the Ethernet cord from the fiber box to the modem. After I called Rogers mo...

Mwres by I've been around
  • 999 Views
  • 1 replies
  • 0 likes
Labels