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Forum Posts

Poor Wifi on Home Devices

We have had several technicians to our house multiple times to determine and try to resolve the shoddy, inconsistent wifi signals. Often times, when the technicians arrive they check the wifi with their own devices and lo and behold, the speeds are r...

ocatarino by I've been here awhile
  • 93 Views
  • 1 replies
  • 0 likes

Resolved! Wifi 6 on Gateway (Gen 2) issue

What is going on with WiFi 6 and my XB7 Gateway with Ignite Internet Gigabit-Unltd plan (1GB/200MB)?   The download/upload speedtest on my Win 11 laptop, about 5' from the Gateway, was fairly consistent at 707/172, but starting about a month ago the ...

Bplayer by I'm a trusted contributor
  • 293 Views
  • 4 replies
  • 0 likes

Rogers Xfinity Gateway (Gen 3)

Hello Rogers Team, can you get me shipped the Rogers Xfinity Gateway (Gen 3) to replace my current Gen 2 internet connector. The speed achieved is ver disappointing and we need to also improve WiFi connectivity with our devices. Thanks!     ***Edited...

McMmmm by I've been around
  • 300 Views
  • 1 replies
  • 0 likes

Packet Loss only on One PC

I've been having some issues over the past week at least (since Oct 9) where my computer experiences regular packet loss. This causes videos to buffer, but more noticeably, lag and rubber banding when online gaming - which makes it extremely frustrat...

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FThay by I've been here awhile
  • 606 Views
  • 5 replies
  • 1 likes

Resolved! Unable to Wireless Print After Changing to Ignite Modem

A little rant, but more so, reaching out for some WiFi help/advice.....   Started with Ignite bundle 5/7 ago and running 1gbs; express set-up went smooth, added devices to the Gen2 gateway with ease  - including my Canon laser Printer, its listed as ...

leonjulie by I've been here awhile
  • 34175 Views
  • 57 replies
  • 2 likes

Wifi modem solid white light gone

Solid white light on my wifi modem didn’t show on it for 2 days had a weak wifi during that time especially with my nest outdoor cameras kept shutting off n on then I woke up this morning the solid white light was back on ? My speed worked at over100...

Northwind by I've been around
  • 384 Views
  • 1 replies
  • 0 likes

Resolved! Nokia Fastmile 5G Gateway 3.2 and 3rd Party Mesh Routers

Good afternoon,   I recently upgraded to the Nokia Fastmile 5G Gateway 3.2 Home Internet system (in April of this year) and was initially very happy with it as I was getting roughly 100 Mbps download speed and 10 Mbps upload speed via the WIFI as wel...

Meo034 by I plan to stick around
  • 5020 Views
  • 25 replies
  • 0 likes

Lorex security cameras

How do I get ignite to recognize lorex recorder on network. Lorex app says it’s unable to establish connection.    *Added Labels*

Is my modem obsolete?

Hi, Newbie here with 0 tech knowledge.  I seem to have internet, but cannot get my wifi to connect.  Is my Hitron tower modem failing? I am assuming the modem is what connects the internet to the computer .It's old, I am old, LOL I am paying alot for...

LilLulu by I've been here awhile
  • 473 Views
  • 2 replies
  • 0 likes

Resolved! frequent connection drop with my work laptop

Since past month or so I have been experiencing issues with Internet/wifi connection to my work laptop. The connection drops very frequently. I checked with my work IT team, there are no issues with my work network. However they are suspecting that t...

zankhanacd by I've been here awhile
  • 1030 Views
  • 3 replies
  • 0 likes

WiFi and TV Connection

In early Feb a Shaw tech came and replaced my old modem and PVR with the new Ignite system. Last Wednesday I had no TV or Internet connection so I called Shaw. The tech on the phone came to the conclusion that my modem was faulty. He shipped me a new...

PamRat by I've been here awhile
  • 880 Views
  • 2 replies
  • 0 likes

Resolved! Wifi is so slow on pc compared to phone.

My wifi on my pc with/without ethernet is super slow im averaging over 50 ping on games and it randomly spikes up. Also theres some pros and cons with using ethernet and without con of using ethernet for me its that the download speed are super slow ...

Leo123321 by I plan to stick around
  • 7106 Views
  • 35 replies
  • 0 likes

frequent disconnects

As the title states. I get frequent disconnects that last from 1-2 minutes. This has been going on the past month. I have called in to Rogers tech support 4 times. First 2 calls were useless as all they wanted to do was give me a new modem but I woul...

Bobsnoff by I'm here a lot
  • 937 Views
  • 3 replies
  • 0 likes

to pod or not to pod

|Tried moving one of my pc upstairs but cant connect via wireless, cant connect ,cant find my ignite modem. from reading posts i see that i have basicly 2 options?   1. pay and extra ten dollars per month for a pod that may or may not solve my proble...

hiho by I'm an enthusiast
  • 624 Views
  • 2 replies
  • 0 likes

Resolved! Dell Inspiron cannot find Rogers Ignite router

Hi I have a Dell Inspiron on Windows 10. It cannot find my Rogers Ignite Router. The WIFI adapter is not a problem, it can connect to my phone's hot spot. I can also connect to an old Dlink router I daisy- chained to the Rogers Ignite router. It just...

robert4 by I've been here awhile
  • 1638 Views
  • 6 replies
  • 0 likes

Ignite Router not connecting to some wifi devices

So this consistently happens with two types of devices in my home, that have never been able to connect to the Rogers ignite router.One is the Gosund smart plugs, and the other is a water monitoring and auto shut off device called Water Hero.Both tho...

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