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Forum Posts

Whole Home WiFi Promise?

Perhaps I’m missing something here but shouldn’t “whole home internet” or the “ignite wifi promise” mean something? Technicians diagnosed that my router is not meeting all “corner to corners” of my home but still want to charge me for wifi pods? This...

Bor3dcanuck by I've Been Here Awhile
  • 162 Views
  • 4 replies
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iPhones can’t connect to Ignite Wifi

For two months our cell phones have not been able to stay connected to ignite wifi. The signal drops all day long and will not connect upon entry to our home. We have no cell wifi problems anywhere else! Endless suggestions to “reboot the modem” or “...

Mobile devices not "connecting" to Rogers Wi-Fi

Issue started yesterday and persisted until I left for work today. My laptop will connect and Is having no issues, however my cell, tablet and FireTV all are registering connection issues/ not connected. I've brought my tablet and phone to work and c...

Rogers wireless internet

Hi everyone, just wanted to say I got the Rogers wireless home internet installed, it replaced my 25 year old bell DSL. I’m getting 27ish down and 5 up. It’s fast and only about 20-40ms of lag on Speedtest. Pretty darn good.

DavidHeilig by I Plan to Stick Around
  • 406 Views
  • 2 replies
  • 3 likes

Wi-Fi Home Network Not Visible

  For some reason my home wi-fi network is not visible when the list of available networks is searched on my devices. It can be accessed using the "OTHER" tab and manually inputting the network name and password. Part of the problem is sometimes the...

Google Home and Chromecast stopped working

Our Rogers internet has been dreadful for the past few weeks, cutting out frequently and very very very slow speeds. Got help from Rogers who got us to restart the Hitron modem and suggested a mesh service to boost the signal in the house (which, giv...

AnitaTO by I've Been Here Awhile
  • 2878 Views
  • 8 replies
  • 0 likes

iPad Cannot connect to Internet

Suddenly all iPads cannot connect to Internet. Was on Internet watch TV and it just disconnected.    Restarted router, (powered off, wait two minutes, powered on). no change. Reset Network settings on iPad, no change. Tried using iPad through iPhone ...

CaledonKen by I've Been Here Awhile
  • 253 Views
  • 4 replies
  • 0 likes

Unable to Wireless Print After Changing to Ignite Modem

A little rant, but more so, reaching out for some WiFi help/advice.....   Started with Ignite bundle 5/7 ago and running 1gbs; express set-up went smooth, added devices to the Gen2 gateway with ease  - including my Canon laser Printer, its listed as ...

leonjulie by I've Been Here Awhile
  • 4869 Views
  • 23 replies
  • 1 likes

Ignite modem channel box is grayed out

I have a 1gb Internet with rogers but all I'm getting is a little over 200mbps download on WIFI. I tried several tweeks to improve my WIFI download speed but didn't help. I logged into the ignite box to try changing the channel but both the Auto and ...

aelzein by I've Been Around
  • 217 Views
  • 1 replies
  • 0 likes

Alternate Internet Solutions

What are the internet solutions if I live in an area with out Rogers internet service?Rural 25? Mobile rocket hub?   **Labels Added**    

Gg65 by I've Been Around
  • 175 Views
  • 1 replies
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5ghz wifi signal keeps dropping

My 5ghz wifi signal keeps dropping several times per hour and does not resolve when I reset my modem. Is there anyway to resolve this issue?   ***Edited Lables***

nagasur by I Plan to Stick Around
  • 438 Views
  • 4 replies
  • 0 likes

Intermittent dropped ignite internet and TV

Jan 22-2022 over the last 3 days i have had intermittent dropped Ignite internet and TV. About every 5-10 minutes and lasting about 10-30 seconds. i have restarted modem, TV box, all units connected to modem. Tech support has restarted modem remotely...

dgiesbrecht by I've Been Here Awhile
  • 420 Views
  • 4 replies
  • 0 likes

Resolved! Slower speed on wired connection compared to wireless

I got Ignite 500 Ultd Internet service with Ignite WiFi Gateway Modem (Gen2). I noticed significant slower speed on wired connection to the modem with ethernet cable. (On fast.com it shows only less than 400Mbps while wireless connection shows more t...

khryu by I've Been Around
  • 460 Views
  • 3 replies
  • 1 likes

Ignite 150 Download Speed

I was previously on VM 50mbps download speed and was consistently getting 40-44 test speed from my Mac via WIFI.  Today I changed to Ignite 150, and I am only getting 12-15 test speeds.   Please tell me this isn't expected speed.   Yes, my TV now use...

dm20141 by I've Been Around
  • 262 Views
  • 1 replies
  • 0 likes

Advanced Security in Ignite WiFi Hub

Hi,   I cant find much information on this other than this FAQ post - https://www.rogers.com/support/internet/advanced-security-faqs   Do I need it on? or leave it off.  Anyone has personal experience with this?   Thank you.     ***Added Labels***

qdu1128 by I've Been Here Awhile
  • 519 Views
  • 1 replies
  • 0 likes

iPhone shows as not connected

My daughter's iPhone shows as not connected to our Ignite wifi, and hasn't been connected since 24/10, yet it's connected and is able to send/receive data. Could this be a phone setting?       ***Added Labels***

HeyThere1 by I've Been Around
  • 142 Views
  • 1 replies
  • 0 likes

Guest Network on Ignite WiFi Gateway Modem XB7

Based on what I've seen in the Ignite WiFi app and read on these forums, the XB7 modem isn't capable of setting up a guest WiFi network. So I'm wondering would Rogers let me swap the XB7 modem for one that can create a guest network, such as the Hitr...

User6874 by I've Been Around
  • 440 Views
  • 1 replies
  • 0 likes