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Forum Posts

Wifi Dropout on Ignite Modem

I upgraded to an Ignite modem in January and ever since have been experiencing frequent wifi drops on my networks. These last a few seconds, never very long, but they lose browser connections, and interrupt downloads, blog updates, and videos. They h...

ichadwick by I Plan to Stick Around
  • 62 Views
  • 1 replies
  • 0 likes

Resolved! HP Printer not connecting to Ignite WiFi with Gen2

Got Rogers Ignite WIFI Gateway Gen2 installed and since then all PCs, Tablets and Cell phones work but my HP Deskjet 3050 printer doesn't. Used USB cable to laptop and ran HP setup. Printer connected to network but it is awaiting an IP address before...

Focused1 by I've Been Around
  • 653 Views
  • 4 replies
  • 1 likes

Rogers & PlayStation Issue

Currently on Ignite 1 Gbps plan. Modem is an XB7 and I use that equipment (don't have my own third party router). Seems that since the end of January I've been having issues connecting to online play with either my PS4 or PS5. Every time I have to lo...

Tad by I've Been Here Awhile
  • 210 Views
  • 5 replies
  • 0 likes

Connecting Ignite WiFi Pods via Ethernet

Can I connect Rogers Ignite Pods to the Modem via Ethernet to improve connection speed?   The tech who installed my Ignite originally told me if I ran ethernet between the modem and the pods, then any devices connected wirelessly to the pod would hav...

2.4 switch to 5g

I have a tablet connected by 2.4g, but some things streaming from my tablet is choppy, would switching to the 5g help with the choppiness?If so how would I go about changing it? Some apps require the 2.4 such as my security camera so I don't want to ...

gordow by I Plan to Stick Around
  • 225 Views
  • 3 replies
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Wi-Fi Network Non-Existent Wired LAN Ok - Anyone else?

Hi, Our Wi-Fi Network is down on our Wi-Fi Gateway modem. It doesn’t show on the list of available networks. However All wired LAN Connections are working fine. We’re in Ajax.   Is anyone else experiencing the same issue? (I have received some messag...

mmessina1 by I've Been Here Awhile
  • 529 Views
  • 23 replies
  • 1 likes

Ignite internet modern block my devices

Very strange thing happened with my ignite internet. My few devices can't connect to internet during runtime. I changed DNS settings then works. I restarted modem, more devices can't connect to internet. I don't know why?   **Labels Added**    

BobbyON by I've Been Here Awhile
  • 61 Views
  • 1 replies
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XB7 issues connecting to websites (wifi and ethernet)

Hello,  I recently switched to Ignite internet (hardware: CGM4331COM).  I'm experiencing an issue on my phones and laptops, via wifi and ethernet.  The issue is that some websites (including rogers.com) time out (err_address_unreachable) when trying...

Syrous_PL by I'm Here A Lot
  • 519 Views
  • 4 replies
  • 0 likes

Issue with Wi-Fi

Hi Rogers team,Very pathetic and concerning service. This is Abhijit. My internet was started on 12th Feb as part of bulk plan but stopped working since last 4 days. I have reached out to 10-12 different service technicians and had 1 visit. Every tim...

Wifi Connectivity Issues

Our Ignite Wifi has and continues to be horrible. Everyday I’m having to resort to rebooting the modem, rebooting all the connected devices and hope for the best. It was really good for a long time and very reliable but now it’s horrible. Dialup woul...

tdm_55 by I've Been Around
  • 83 Views
  • 1 replies
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Ping spikes and packet loss (connected by ethernet)

I have tried multiple approaches to solving this issue, it has been weeks. I've had two technicians at my home. The first technician told us to upgrade to Ignite and it would solve our problems. Got Ignite 1.5 Gigabit internet, and the problem persis...

mikegrossi by I've Been Here Awhile
  • 328 Views
  • 4 replies
  • 0 likes

Unable to obtain XB8 for 1.5 Gbps Internet Tier

So I have been on the worst experience with rogers for the last 3 days. All this started with getting new Macs in the house for a 6E wireless connection as working on laptops is dead slow on Wifi6. For the main station, it's fine as I have a full 10 ...

TKDGene by I'm Here A Lot
  • 582 Views
  • 6 replies
  • 0 likes

Wi-Fi Issues

Last week, I contacted Rogers because my WiFi was not working. There was a tiny amount from an account that I cleared up immediately and the rep assured me that my WiFi would be fixed immediately and not to worry. We'll, it is now many days later and...

Ignite Router not connecting to some wifi devices

So this consistently happens with two types of devices in my home, that have never been able to connect to the Rogers ignite router.One is the Gosund smart plugs, and the other is a water monitoring and auto shut off device called Water Hero.Both tho...

Save Ignite Gateway and Wifi Hub settings

How can I save the configuration settings (SSID, Port forwarding rules, etc) for my ignite gateway and wifi hub? I don't see an option to do so.   *** Edited Labels ***

Klaebo by I've Been Here Awhile
  • 153 Views
  • 1 replies
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Unable to Wireless Print After Changing to Ignite Modem

A little rant, but more so, reaching out for some WiFi help/advice.....   Started with Ignite bundle 5/7 ago and running 1gbs; express set-up went smooth, added devices to the Gen2 gateway with ease  - including my Canon laser Printer, its listed as ...

leonjulie by I've Been Here Awhile
  • 10171 Views
  • 46 replies
  • 2 likes

Advanced Security in Ignite WiFi Hub

Hi,   I cant find much information on this other than this FAQ post - https://www.rogers.com/support/internet/advanced-security-faqs   Do I need it on? or leave it off.  Anyone has personal experience with this?   Thank you.     ***Added Labels***

qdu1128 by I've Been Here Awhile
  • 1108 Views
  • 5 replies
  • 0 likes