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Forum Posts

frequent connection drop with my work laptop

Since past month or so I have been experiencing issues with Internet/wifi connection to my work laptop. The connection drops very frequently. I checked with my work IT team, there are no issues with my work network. However they are suspecting that t...

WiFi and TV Connection

In early Feb a Shaw tech came and replaced my old modem and PVR with the new Ignite system. Last Wednesday I had no TV or Internet connection so I called Shaw. The tech on the phone came to the conclusion that my modem was faulty. He shipped me a new...

PamRat by I've been here awhile
  • 316 Views
  • 2 replies
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Resolved! Wifi is so slow on pc compared to phone.

My wifi on my pc with/without ethernet is super slow im averaging over 50 ping on games and it randomly spikes up. Also theres some pros and cons with using ethernet and without con of using ethernet for me its that the download speed are super slow ...

Leo123321 by I plan to stick around
  • 3083 Views
  • 35 replies
  • 0 likes

frequent disconnects

As the title states. I get frequent disconnects that last from 1-2 minutes. This has been going on the past month. I have called in to Rogers tech support 4 times. First 2 calls were useless as all they wanted to do was give me a new modem but I woul...

Bobsnoff by I'm here a lot
  • 436 Views
  • 3 replies
  • 0 likes

to pod or not to pod

|Tried moving one of my pc upstairs but cant connect via wireless, cant connect ,cant find my ignite modem. from reading posts i see that i have basicly 2 options?   1. pay and extra ten dollars per month for a pod that may or may not solve my proble...

hiho by I'm an enthusiast
  • 269 Views
  • 2 replies
  • 0 likes

Resolved! Dell Inspiron cannot find Rogers Ignite router

Hi I have a Dell Inspiron on Windows 10. It cannot find my Rogers Ignite Router. The WIFI adapter is not a problem, it can connect to my phone's hot spot. I can also connect to an old Dlink router I daisy- chained to the Rogers Ignite router. It just...

robert4 by I've been here awhile
  • 871 Views
  • 6 replies
  • 0 likes

Ignite Router not connecting to some wifi devices

So this consistently happens with two types of devices in my home, that have never been able to connect to the Rogers ignite router.One is the Gosund smart plugs, and the other is a water monitoring and auto shut off device called Water Hero.Both tho...

Resolved! Connecting a smart bulb and smart plug to the new ignite wifi

I can’t seem to find a way to connect my escape smart bulb and plug to my wifi as is says it needs a 2.4 ghz. It seems the router wants to connect things on 5ghz.   Has anyone had this issue? And better yet solved it....       ***Edited Labels***

RR19 by I've been around
  • 54141 Views
  • 64 replies
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Resolved! Ethernet Connectivity Problems with Ignite Pods

Hi Everyone,I have a desktop connected via Ethernet to a Ignite Pod and it appears to be having connectivity issues staying connected to a work VPN.Other connects seem fine, but when I test the connection via the Rogers Home App, the test indicates I...

Brigitta by I've been around
  • 484 Views
  • 1 replies
  • 0 likes

Intermittent WiFi Issues - Incorrect Passphrase Error

My home internet logs my phone out of the wifi and when I try to log back in, it says ‘incorrect password’ even though it’s obviously the right password. Even if I try to share the wifi from another phone that’s logged on to the wifi, it still says ‘...

AG9 by I've been around
  • 3851 Views
  • 5 replies
  • 0 likes

Connecting 3rd party wifi extenders

Anyone have any suggestions or instructions on how to connect 3rd party wifi range extenders to boost my wifi signal? I have a D-Link extender and XB Modem from Rogers. I was connecting fine through XB7 but not sure why it's not working with the XB8....

nagasur by I plan to stick around
  • 311 Views
  • 0 replies
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Ping spikes and packet loss (connected by ethernet)

I have tried multiple approaches to solving this issue, it has been weeks. I've had two technicians at my home. The first technician told us to upgrade to Ignite and it would solve our problems. Got Ignite 1.5 Gigabit internet, and the problem persis...

mikegrossi by I've been here awhile
  • 1825 Views
  • 5 replies
  • 0 likes

5 days not happy and cancel my subscription.

Hi good day my shaw/rogers internet install it on feb 20 and after they install some of my kids room and my room too is too weak signal and I call the service and they need a wifi pods and then I ordered that pods when they arrived I plug in and stil...

gharnics by I've been around
  • 336 Views
  • 1 replies
  • 0 likes

Pods

Hello. I have a tv that freezes in my house. I used the rogers wifi app and ran a test. Any device in that corner of the house gets weak signal. I asked rogers for a pod and was told a $5 monthy charge. I recall getting an email awhile back where the...

peavyjay by I've been here awhile
  • 924 Views
  • 3 replies
  • 0 likes
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