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Forum Posts

Can't detect my WiFi router (Hitron CGN2)

Hi there, My phone and laptop cannot "see" my router. They both can see other connections in the building. I've gone into the settings, checked to see if the primary SSID was hidden. I know the settings on the router are set to factory settings (othe...

Rainwalker by I Plan to Stick Around
  • 1517 Views
  • 6 replies
  • 0 likes

Hitron CGN Connection Failure

Hi there,Any help appreciated. We have a Hitron CGN wireless box but it just won't connect to the internet.I've turned it off, reset it, plugged it in elsewhere, taken out the cable and reattached the cable and nothing makes it work.Any one have any ...

Defective modem swap at the store

My cable modem appears to need replacement. It is rented as part of the plan. Appointment I managed to book is quite far out. It was suggested to me to go to the store and swap it. The type of modem I currently have is not being carried by any stores...

abe1231 by I've Been Here Awhile
  • 2517 Views
  • 1 replies
  • 0 likes

Resolved! What modems are offered with Rogers Internet Services

I currently have the Ignite 500 package with the white CODA modem. I was wondering what modems are offered with the different speed packages. Also, which modem is known to be reliable and offer good 5 GHz AC performance? Although the CODA I am on see...

Alex4161 by I'm a Reliable Contributor
  • 40700 Views
  • 11 replies
  • 0 likes

Resolved! Do I need to exchange my modem?

I decide to upgrade my internet package for more monthly data. The on-line rep told me I needed to bring in my current modem, which I own. It is a CGN2-ROG. I bridged it a few years ago to use my own wireless router. Do I really need to exchange my m...

gpoisson by I've Been Here Awhile
  • 3042 Views
  • 4 replies
  • 0 likes

New WIFI WPA2 vulnerability -- modem updates coming?

Today, a widespread vulnerability in the WIFI WPA2 protocol was disclosed by researchers, see: http://www.zdnet.com/article/wpa2-security-flaw-lets-hackers-attack-almost-any-wifi-device/https://www.krackattacks.com Will the devices offered by Rogers ...

GKToronto by I've Been Here Awhile
  • 11763 Views
  • 24 replies
  • 3 likes

Bricked Modem

Seems Rogers did an update Jan 29 to certain modems and they are now bricked. Only the power light is on. Can not reset the modem in anyway, can not access the modem in any way What resolution are the techs working on? I'm pretty tech savy and I know...

ddhend by I've Been Here Awhile
  • 15628 Views
  • 84 replies
  • 2 likes

Resolved! Hiltron CGN2 modem ok or a problem?

Rogers is offering me a new bundle that will require me giving up my old Motorola modem and taking the Hiltron CGN2 with built in wifi. With all the modem probs on this forum I wondered if this one is a problem too; I looked back in the forum but cou...

Bob7 by I Plan to Stick Around
  • 1884 Views
  • 2 replies
  • 0 likes

Resolved! Internet (CGN2) Connected To Router - Still Slow

Hi, I have been having issues with my internet connection speeds through the Hitron CGN2 modem. Mainly choppy video as well as gaming lag. I picked up a Netgear R7000 router and bridge-mode connected it to the modem by disabling Residential Gateway F...

vp123 by I Plan to Stick Around
  • 3275 Views
  • 16 replies
  • 0 likes

Slow Internet and Latency Spikes, Need Help!

Hi, I have been experiencing a lot of internet issues concerning speed and latency, for approximately a month. I have frequently contacted Rogers, in which two techinicans came to my house. The first technicain came to my house because my internet wa...

Jamie1995 by I've Been Here Awhile
  • 5581 Views
  • 65 replies
  • 0 likes