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Thank you for posting your query in the Community. Securing your network with a device filter like MAC Address filtering is brilliant. We have discussed this topic previously in our Community if I correctly remember there is a limit of ten devices.
Is the modem freezing while you are trying to add the eleventh device?
Re the limit of 10 MAC addresses, this has always been a constraint for me. With all of our devices, and 2 sons we easily need 15. Does anyone know a way around this?
Not on the Hitron modem, no 😞
The newest modems, used for the Ignite TV service (the Arris and Technicolor), have access to the ignite wifi app, which allows you full control over all the MACs for all the devices ,putting into profiles per users. Can lock all devices, rules, etc per user, then it locks all their devices.
I know this is old - but Where can I do mac filtering on the rogers ignite modem. I can't find it. I called rogers they say it is capable of filtering but they won't tell me how to do it as that is not standard practice.
They told me if I can figure it out I can go ahead and do it.
Welcome to the Rogers Community Forums!
I can understand how important it is to be able to use mac filtering features on your modem.
These features are built into the parental controls available in the Ignite WiFi Hub App / Website. You can find more information on how to use these features by visiting our support articles Turn On Parental Controls with Ignite WiFi Hub & FAQs about Parental Controls on Ignite WiFi Hub.
Let us know if you have any questions or concerns after reviewing these support documents.