Internet
Got questions about your modem, router, speeds or WiFi?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Intermittent Disconnecting and Reconnecting

I'm an existing Rogers customer, maybe for 10+ years so we got the switch over to Rogers Ignite quite late (about a month ago). Switched from the legacy modem and red tv-box to the XB7 White Modem Router and the Tiny Black Wifi TV Box.   Right after ...

CiscoVo by I've Been Here Awhile
  • 8061 Views
  • 43 replies
  • 2 likes

Resolved! DHCPv6 - Missing Required Option on XB7

Hi all, Recently in the past few weeks, my internet keep dropping randomly  multiple time in a days, each time around 1 minutes then internet comeback.   When I check the event logs, there are some critical issues in the log at the time internet drop...

phucnb1 by I've Been Here Awhile
  • 137 Views
  • 4 replies
  • 0 likes

Quesiton about signal levels and internet loss

Hello, I have been experiencing periodic internet losses with my ignite gateway. it is in bridge mode and I use my own router but about once every other week I lose internet while the gateway stays in solid white and I only regain internet by restart...

Qubit by I Plan to Stick Around
  • 60 Views
  • 2 replies
  • 0 likes

Resolved! Access NAS remotely

Original configuration:I had a CODA-4582U modem operating in bridge mode connected to my Synology RT6600ax Router (and others previously).  I have a Synology NAS unit connected via Ethernet cable to the Synology Router and use RAIDRIVE to connect to ...

hectop by I've Been Here Awhile
  • 109 Views
  • 4 replies
  • 0 likes

Ignite Router not connecting to some wifi devices

So this consistently happens with two types of devices in my home, that have never been able to connect to the Rogers ignite router.One is the Gosund smart plugs, and the other is a water monitoring and auto shut off device called Water Hero.Both tho...

Unable to see wifi name

Hi All, Got a new wifi connection, installed modem and able to connect to mobile and TV. However, windows 10 PC is not able to detect and show new wifi name. Verified that all drivers are updated, rebooted PC, rebooted modem, did network reset.   Any...

ManasaM by I've Been Around
  • 55 Views
  • 1 replies
  • 0 likes

Ignite Modem Random Disconnections

For the past 2 days, the Ignite Modem has lost complete connections to the cable internet pipe seemingly. The modem operate normally, as do the pods connected to it.   However I have had 2 situations, once on Microsoft Teams, the other on Zoom, where...

Resolved! Unable to load certain website(s) and or videos

Since Rogers has been experiencing network issue the past couple days I have been unable to load Google.com or load videos on YouTube on any of my devices at home while connected to the Rogers network.    When using mobile data (not with Rogers, with...

Unable to Wireless Print After Changing to Ignite Modem

A little rant, but more so, reaching out for some WiFi help/advice.....   Started with Ignite bundle 5/7 ago and running 1gbs; express set-up went smooth, added devices to the Gen2 gateway with ease  - including my Canon laser Printer, its listed as ...

leonjulie by I've Been Here Awhile
  • 8933 Views
  • 46 replies
  • 1 likes

Lagging,freezing & weak signal

Every single month we have the same issues with our Ignite services lagging, freezing, turning off due to weak signals.  This is becoming EXTREMELY FRUSTRATING because Rogers technical keep telling me that there are issues in our neighbourhood.  What...

2609 by I've Been Around
  • 249 Views
  • 6 replies
  • 0 likes

laptops being assigned wrong ip address

hello, so ive been running into a weird issue where after a reset of my modem, all laptops within my household (about 5 of them) all changed their IP addresses. by changed their IP address I'm referring to the default gateway and ipv4 address. the IP...

mamasaur by I've Been Around
  • 70 Views
  • 1 replies
  • 0 likes

Having Issues Connecting TVs & Printer to Internet

Hi,I'm having an issue with connecting to the internet on my TVs and printer. When I try to connect to the internet on my TV it does one of three things 1) connects and works for awhile, then eventually disconnects while watching 2) connects while I'...

Llj03 by I've Been Around
  • 177 Views
  • 2 replies
  • 1 likes

Resolved! Rogers and it’s inconsistent service

Recently switched to Rogers Ignite and I can tell you right now, this is the worst service I have ever experienced. Not only that, but I am paying DOUBLE the price. Our old service provider had some issues, lag spikes, packet loss. It was bearable, b...

JFF68 by I've Been Here Awhile
  • 148 Views
  • 2 replies
  • 0 likes

Random Internet Disconnects/Modem Flapping

I'm not sure what to do anymore, I've been having this problem ever since I've switched over to Ignite for Internet, TV and Phone.The internet randomly disconnects and I lose TV and Phone too. Checking the modem it's the same sequence of events every...

Sall by I'm Here A Lot
  • 402 Views
  • 10 replies
  • 0 likes

Modem swap

Can I take a defective modem and swap it at a Rogers store?   *** Edited Labels ***

Cannot SSH to wired server from internal network using XB7

Prior to getting Rogers Ignite Internet XB7 modem, I had a PC wired to my old Hitron modem, with an IP on the 10.0.0.1/24 network and I had a second router wired to 10.0.0.1/24, but acting as a gateway for a 192.168.1.1/24 network.  With the Hitron, ...

joebloe2 by I Plan to Stick Around
  • 1701 Views
  • 20 replies
  • 0 likes

Can’t Detect WiFi Network on a Dell Laptop

NEED SUPPORT FOR DETECTION WI-FI NETWORK.  I can scan for many available Wi-Fi connections nearby, but not that at my house. Vice versa, my network appears on all other devices and works properly. Some details about my laptop: Dell Vostro purchased i...

PHAM8899 by I've Been Around
  • 94 Views
  • 1 replies
  • 0 likes

No Internet

Out internet has been down since Thurs. 4 days and counting. A ticket was raised and they say its an area outage and its top priority. But nothing is happening.. we are in L4Z area of Mississauga. Anyone else seeing this, what option do we have ? Fee...

Srikns by I've Been Here Awhile
  • 110 Views
  • 2 replies
  • 0 likes

Resolved! Wireless Laser Printer

I am new today to ignite.   I have everything working except my  Brother Laser Printer  I bought a TP Link 5 port gigabit switch thinking that would solve my problem. But when I hook it all up, the printer still shows offline.  Is there something I a...

john177 by I've Been Here Awhile
  • 5129 Views
  • 14 replies
  • 0 likes