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Internet 'fixed' but still getting 20mbps up?!

I lodged a ticket on Friday since the 50mbps upload speed I pay for was suddenly 500kbps - 3mbps.   As of 6am this morning, it's back up around 20mbps.   I got a weird email from Rogers. Can't tell whether it's even related because it mentions Xfinit...

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notmario by I plan to stick around
  • 469 Views
  • 13 replies
  • 0 likes

Uplink dropped from 50mbps to 3 (and as low as 150kbps!)

Hey folks,   On Friday, my uplink speed suddenly dropped from a fairly consistent 40-50mbps to down in the hundreds of kbps (150-500 according to some speed tests). Right now, over 36 hours later, it maxes out at around around 3.8mbps. Results via Fa...

notmario by I plan to stick around
  • 216 Views
  • 3 replies
  • 0 likes

Resolved! Large ping spikes

Hello, I have had issues with my internet for the past 8 or so months. I get very brief windows of good steady ping then it shoots off wildly for hours. I originally figured it was due to peak times and that kind of thing, because the steady times fi...

Stimmerr by I plan to stick around
  • 16572 Views
  • 33 replies
  • 0 likes

Network Upgrade Hazard

Trip or choke hazard?.  How can this network upgrade be left like this.  Minimum wage contractors.          ***Added Labels**

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Cobra 5G Home Internet - No Internet Access

I've just received the Cobra 5G and have installed it in my window and in my patio door. I still can't get internet access.   ***ADDED LABELS, MOVED TITLE TO BODY, FIXED TITLE***

Rogers enhancing the network in my neighbourhood

I got an email that Rogers will be enhancing the network in my neighbourhood that will result in a some interruptions in the coming weeks.  Anyone know what kind of work is being done? It doesn't really go into details other than say they are bringin...

Hwaiting by I plan to stick around
  • 1011 Views
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Rogers internet keeps disconnecting

I have been a loyal Rogers internet customer for almost three years, but recently, the service has become unreliable and frequently disconnects. Urgent Issue: My phone and computer often lose network connectivity. At times, my phone displays “incorre...

[Rogers NOC Question] Access to Azure Files blocked by Rogers

So this is going to be a Rogers NOC question. Someone from Rogers will have to relay to them to see if I can get an answer. By default, for security reasons, Rogers blocks outbound SMB traffic (Port 445) to the internet. The problem is that my compan...

gisuck by I'm a reliable contributor
  • 602 Views
  • 2 replies
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Rogers outage in Hesepler (Cambridge) Ontario

No coax Internet since 3:20am. Support bot suggestions didn't help (all 5 times I tried over the past hour).When I select Chat with someone, the bot was Closed.Funny you can select DOWN or OUTAGE as a label for posts.

Daner by I'm here a lot
  • 1313 Views
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Intermittent Disconnecting & Reconnecting

I have been dealing with this for months and months, I work from home and rely on a stable connection for call after call after call.  The modem lights says white, the app says great speeds, but doesn't matter, whether wifi or hard wired the connecti...

melc32 by I've been here awhile
  • 3596 Views
  • 16 replies
  • 1 likes

Internet Unstable

For the past few weeks I have been experiencing unstable internet. Random page freezes (just loading this page to post this comment took over 1 minute), network dropping out, low speed test results, high ping/latency, and DNS errors. I see many other...

bmmckenzie by I've been here awhile
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  • 2 replies
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Resolved! Another latency complaint

  C:\Windows\System32>tracert www.google.com Tracing route to www.google.com [2607:f8b0:400b:803::2004] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 2607:fea8:55dc:9a00:9604:e3ff:fea2:6203 2 53 ms 22 ms 23 ms 2607:f798:804...

wutwhy by I plan to stick around
  • 4838 Views
  • 13 replies
  • 0 likes

Expanded Fibre Network

There is currently a fibre network expansion happing in the north west corner of Norfolk county. The area south of Tillsonburg over towards Courtland. In talking to the sub-contracted install company I am les to believe there is no plan to come up Be...

GCS2024 by I've been here awhile
  • 2773 Views
  • 4 replies
  • 0 likes

Daily Outages Ottawa

I am experiencing internet disruptions daily--all occur in the afternoon and evening, usually after 3pm.  Although it does not last long, these disruptions are constant and repeating from about 2 to 5 or 6 times daily.  No problems indicated by Roger...

Kadam77 by I'm here a lot
  • 5593 Views
  • 13 replies
  • 1 likes

Large packet loss for the last couple days

I've noticed my internet has been degraded the last couple days and today I saw that I have significant packet loss, anywhere from 5-13%. I tested this with simple continuous ping as well as cloudflare's speed testing tool. I've also noticed my downl...

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kooper by I've been here awhile
  • 841 Views
  • 1 replies
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Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've been here awhile
  • 29067 Views
  • 72 replies
  • 2 likes

MAC Filtering on Gen8

I'm trying to switch an HP Envy 5530 printer from my old Bell wireless router to the new Ignite Gen8 wireless router. It WILL NOT connect! Every time I try, whether with WPS button or keying in the Wi-Fi password, it fails to connect. I can print a r...

grammaDD by I've been here awhile
  • 1663 Views
  • 3 replies
  • 0 likes

Computer Causing Ignite Internet to Crash

Last Sunday, our Rogers Ignite Internet service failed. Along with it, so went our Rogers Home Phone and Ignite TV. I was helped via RogersCares on Twitter and was walked through steps to reset the router/modem by holding down the WPS button for 30 s...

CanuckHoser by I've been here awhile
  • 1191 Views
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Resolved! Internet doesn't work properly on wifi using ip 172.16.12.x

I have connectivity issue to most of the websites (e.g. rogers.com, speedtest.net, cbc.ca, and lot more). Fortunately, google and youtube were working so we survived since last 25 days. After lots of follow up with tech team (which is still under inv...

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