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Resolved! Large ping spikes

Hello, I have had issues with my internet for the past 8 or so months. I get very brief windows of good steady ping then it shoots off wildly for hours. I originally figured it was due to peak times and that kind of thing, because the steady times fi...

Stimmerr by I plan to stick around
  • 4493 Views
  • 30 replies
  • 0 likes

Unbearable Internet Lag When Playing Games

I am so frustrated right now.   For the past few weeks, I have suffered insane lag spikes during the evening. It just causes so many headaches and problems. I contacted Rogers Friday to find a way we can fix it. They offered me the Ignite 1.5 plan, w...

Mega31 by I'm here a lot
  • 257 Views
  • 3 replies
  • 1 likes

Resolved! Another latency complaint

  C:\Windows\System32>tracert www.google.com Tracing route to www.google.com [2607:f8b0:400b:803::2004] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 2607:fea8:55dc:9a00:9604:e3ff:fea2:6203 2 53 ms 22 ms 23 ms 2607:f798:804...

wutwhy by I'm here a lot
  • 883 Views
  • 10 replies
  • 0 likes

Internet Ping Spikes

I have been having internet ping issues while gaming for a couple weeks now. The issues are making all of my games unplayable. My tests are as follows:   Ping statistics for 2607:f8b0:400b:802::2004:Packets: Sent = 50, Received = 49, Lost = 1 (2% los...

Nyx by I've been here awhile
  • 320 Views
  • 3 replies
  • 0 likes

Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've been here awhile
  • 10329 Views
  • 66 replies
  • 2 likes

Internet Ping Spikes

For the past couple of weeks, I've been having ping spikes (over 100ms) whilst playing games and it happens really frequently (I also believe there is packet loss). Here are the results of my ping test and traceroute: Ping TestPinging www.google.com ...

sohnphil by I'm here a lot
  • 732 Views
  • 8 replies
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Internet coverage

Hi I’m moving to Innisfil and wondering what the internet coverage is like .          ***Added Labels***

Yicker by I've been around
  • 247 Views
  • 1 replies
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Resolved! Internet/TV outage

I called in to report cable tv is down. Was told the area is affected and they will create a ticket.  When doing a search on the outage it pointed me back to Rogers website. I started a chat and asked what would have caused the outage and if there wa...

sprite34 by I plan to stick around
  • 1479 Views
  • 5 replies
  • 5 likes

Last Mile Hardware Optimization + Questions

Hello, I'm experiencing quick and random drops on ethernet or together affecting both business and leisure uses like conference calling, streaming high quality video, or gaming.  I've had a few support visits to correct the issue, yet it persists. I ...

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Once again lower than expected upload speed

Recently work was done in my area to "improve the Rogers network" since then I am seeing values of upload much smaller than I have assigned. Shoudl be 50 Mbps and I am getting between 10 and 30 at peak hour (from 6pm to 12am) and around 45 outside.  ...

Qubit by I plan to stick around
  • 800 Views
  • 6 replies
  • 0 likes

Internet Faster, Yet Slower Than Bell In An Important Area

Had our new router installed on Wednesday, November 15, 2023. Right off the bat I had higher latency in games compared to Bell, which is annoying since it now feels like I'm playing on a different server entirely. No point in having faster internet i...

Safwaan by I've been here awhile
  • 346 Views
  • 1 replies
  • 0 likes

Resolved! Access NAS remotely

Original configuration:I had a CODA-4582U modem operating in bridge mode connected to my Synology RT6600ax Router (and others previously).  I have a Synology NAS unit connected via Ethernet cable to the Synology Router and use RAIDRIVE to connect to ...

hectop by I'm here a lot
  • 2064 Views
  • 9 replies
  • 0 likes

Node congestion during peak hours?

I recently switched over to Rogers Ignite 1.5gb down and have been noticing a higher ping and inconsistent connection, especially during peak hours. I'm wondering if this is node congestion or if something could be wrong with the line(s). Are there a...

Rogers blocking my website flosgrill.ca - HELP Needed

hi Guys,   our website loads on all networks except Rogers and its partners. We are a small business and this is the second time we have had this issue with Rogers, How can Rogers help?   addresses are:   flosgrill.ca ordernow.flosgrill.ca     Lanre ...

lanrefo by I've been around
  • 276 Views
  • 1 replies
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Resolved! Rogers Ignite Gigabit - UNLTD throttled at 320 Mbps down 50 Mbps up

I've been a Rogers customer since the late 80's, have had this particular Internet service for at least 7 years, but have recently had issues with Internet outages. So I thought I should investigate what was happening and used http://rogers.com/speed...

jandrews by I plan to stick around
  • 681 Views
  • 3 replies
  • 0 likes

High latency issues, tech support unable to resolve.

For close to 2 months now, I've been experiencing random periods of high latency. It comes and goes. Some days are worse than others. But when it happens, it can affect not only my internet but my Ignite TV as well.   I called several times to report...

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gisuck by I'm a reliable contributor
  • 718 Views
  • 3 replies
  • 1 likes

Resolved! Device not connecting to the internet

We have switched from Fido to Rogers a couple of weeks ago and ever since then one of our macbooks is having trouble connecting to the internet. We called tech support last week and all was fine until today when the problem started happening again. -...

Daily Outages Ottawa

I am experiencing internet disruptions daily--all occur in the afternoon and evening, usually after 3pm.  Although it does not last long, these disruptions are constant and repeating from about 2 to 5 or 6 times daily.  No problems indicated by Roger...

Kadam77 by I'm here a lot
  • 1026 Views
  • 8 replies
  • 1 likes
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