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Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've been here awhile
  • 7378 Views
  • 63 replies
  • 2 likes

Once again lower than expected upload speed

Recently work was done in my area to "improve the Rogers network" since then I am seeing values of upload much smaller than I have assigned. Shoudl be 50 Mbps and I am getting between 10 and 30 at peak hour (from 6pm to 12am) and around 45 outside.  ...

Qubit by I plan to stick around
  • 242 Views
  • 6 replies
  • 0 likes

Internet Faster, Yet Slower Than Bell In An Important Area

Had our new router installed on Wednesday, November 15, 2023. Right off the bat I had higher latency in games compared to Bell, which is annoying since it now feels like I'm playing on a different server entirely. No point in having faster internet i...

Safwaan by I've been here awhile
  • 93 Views
  • 1 replies
  • 0 likes

Resolved! Internet/TV outage

I called in to report cable tv is down. Was told the area is affected and they will create a ticket.  When doing a search on the outage it pointed me back to Rogers website. I started a chat and asked what would have caused the outage and if there wa...

sprite34 by I plan to stick around
  • 666 Views
  • 4 replies
  • 3 likes

Resolved! Large ping spikes

Hello, I have had issues with my internet for the past 8 or so months. I get very brief windows of good steady ping then it shoots off wildly for hours. I originally figured it was due to peak times and that kind of thing, because the steady times fi...

Stimmerr by I plan to stick around
  • 2001 Views
  • 26 replies
  • 0 likes

Resolved! Access NAS remotely

Original configuration:I had a CODA-4582U modem operating in bridge mode connected to my Synology RT6600ax Router (and others previously).  I have a Synology NAS unit connected via Ethernet cable to the Synology Router and use RAIDRIVE to connect to ...

hectop by I'm here a lot
  • 1485 Views
  • 9 replies
  • 0 likes

Node congestion during peak hours?

I recently switched over to Rogers Ignite 1.5gb down and have been noticing a higher ping and inconsistent connection, especially during peak hours. I'm wondering if this is node congestion or if something could be wrong with the line(s). Are there a...

Rogers blocking my website flosgrill.ca - HELP Needed

hi Guys,   our website loads on all networks except Rogers and its partners. We are a small business and this is the second time we have had this issue with Rogers, How can Rogers help?   addresses are:   flosgrill.ca ordernow.flosgrill.ca     Lanre ...

lanrefo by I've been around
  • 176 Views
  • 1 replies
  • 0 likes

Resolved! Rogers Ignite Gigabit - UNLTD throttled at 320 Mbps down 50 Mbps up

I've been a Rogers customer since the late 80's, have had this particular Internet service for at least 7 years, but have recently had issues with Internet outages. So I thought I should investigate what was happening and used http://rogers.com/speed...

jandrews by I plan to stick around
  • 380 Views
  • 3 replies
  • 0 likes

High latency issues, tech support unable to resolve.

For close to 2 months now, I've been experiencing random periods of high latency. It comes and goes. Some days are worse than others. But when it happens, it can affect not only my internet but my Ignite TV as well.   I called several times to report...

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gisuck by I'm a reliable contributor
  • 385 Views
  • 3 replies
  • 0 likes

Resolved! Device not connecting to the internet

We have switched from Fido to Rogers a couple of weeks ago and ever since then one of our macbooks is having trouble connecting to the internet. We called tech support last week and all was fine until today when the problem started happening again. -...

Daily Outages Ottawa

I am experiencing internet disruptions daily--all occur in the afternoon and evening, usually after 3pm.  Although it does not last long, these disruptions are constant and repeating from about 2 to 5 or 6 times daily.  No problems indicated by Roger...

Kadam77 by I'm here a lot
  • 631 Views
  • 8 replies
  • 1 likes

Net code issue when gaming

Hi everyone ,I’ve exhausted every avenue and this is my last hope. For the last 5 years where I live I have had Rogers ignite internet. I’m a gamer and love my first person shooters like call of duty and battlefield. Something is off with the netcode...

mr_wood by I plan to stick around
  • 295 Views
  • 1 replies
  • 0 likes

Rx Issues in Area?

Hi all,  Since last week, I've started to get really bad lag spikes while gaming. I'm getting this on all PCs in the house (connected via ethernet direct to modem). Internet speeds and latency are fine when checking speedtest, but every so often the ...

Hayk by I've been around
  • 378 Views
  • 1 replies
  • 0 likes

question on possible exchange of ignite modem

I have experienced an increasing frequency of dropped connections to the internet on my year old ignite system. As the signal is quite good when it is working, I tend to suspect the modem as being the culprit, The dropped connections *seem* more comm...

DAJ3 by I plan to stick around
  • 349 Views
  • 2 replies
  • 0 likes

No internet

My internet just stopped working. I am trying to reach technical support and find out from the automated service that there’s work being done in my area and so there is service interruption.I received no prior warning-notification of this. I work fro...

Adebaba1 by I plan to stick around
  • 276 Views
  • 1 replies
  • 0 likes

No service

44+ hours since installation appointment, 12:00 July 27, 2023, and still no service. Contemplating contacting Bell and resuming services with them.   **Labels Added**

Ron2005 by I've been around
  • 295 Views
  • 1 replies
  • 0 likes

Connection dropping

I'm been connecting to my home computer via SSH for the past several weeks and I've been get dropped connections. Is this occurring to other people? I'm in the Herongate Mall neighborhood of Ottawa.       ***Edited Labels***

hangint3n by I've been here awhile
  • 430 Views
  • 3 replies
  • 0 likes
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