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Intermittent Disconnecting & Reconnecting

I have been dealing with this for months and months, I work from home and rely on a stable connection for call after call after call.  The modem lights says white, the app says great speeds, but doesn't matter, whether wifi or hard wired the connecti...

melc32 by I've been here awhile
  • 764 Views
  • 7 replies
  • 0 likes

Internet Unstable

For the past few weeks I have been experiencing unstable internet. Random page freezes (just loading this page to post this comment took over 1 minute), network dropping out, low speed test results, high ping/latency, and DNS errors. I see many other...

bmmckenzie by I've been here awhile
  • 303 Views
  • 2 replies
  • 0 likes

Resolved! Another latency complaint

  C:\Windows\System32>tracert www.google.com Tracing route to www.google.com [2607:f8b0:400b:803::2004] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 2607:fea8:55dc:9a00:9604:e3ff:fea2:6203 2 53 ms 22 ms 23 ms 2607:f798:804...

wutwhy by I plan to stick around
  • 3279 Views
  • 13 replies
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Expanded Fibre Network

There is currently a fibre network expansion happing in the north west corner of Norfolk county. The area south of Tillsonburg over towards Courtland. In talking to the sub-contracted install company I am les to believe there is no plan to come up Be...

GCS2024 by I've been here awhile
  • 1375 Views
  • 4 replies
  • 0 likes

Daily Outages Ottawa

I am experiencing internet disruptions daily--all occur in the afternoon and evening, usually after 3pm.  Although it does not last long, these disruptions are constant and repeating from about 2 to 5 or 6 times daily.  No problems indicated by Roger...

Kadam77 by I'm here a lot
  • 3766 Views
  • 13 replies
  • 1 likes

Network Upgrade Hazard

Trip or choke hazard?.  How can this network upgrade be left like this.  Minimum wage contractors.          ***Added Labels**

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Large packet loss for the last couple days

I've noticed my internet has been degraded the last couple days and today I saw that I have significant packet loss, anywhere from 5-13%. I tested this with simple continuous ping as well as cloudflare's speed testing tool. I've also noticed my downl...

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kooper by I've been here awhile
  • 508 Views
  • 1 replies
  • 0 likes

Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've been here awhile
  • 21521 Views
  • 72 replies
  • 2 likes

MAC Filtering on Gen8

I'm trying to switch an HP Envy 5530 printer from my old Bell wireless router to the new Ignite Gen8 wireless router. It WILL NOT connect! Every time I try, whether with WPS button or keying in the Wi-Fi password, it fails to connect. I can print a r...

grammaDD by I've been here awhile
  • 966 Views
  • 3 replies
  • 0 likes

Computer Causing Ignite Internet to Crash

Last Sunday, our Rogers Ignite Internet service failed. Along with it, so went our Rogers Home Phone and Ignite TV. I was helped via RogersCares on Twitter and was walked through steps to reset the router/modem by holding down the WPS button for 30 s...

CanuckHoser by I've been here awhile
  • 691 Views
  • 2 replies
  • 0 likes

Resolved! Internet doesn't work properly on wifi using ip 172.16.12.x

I have connectivity issue to most of the websites (e.g. rogers.com, speedtest.net, cbc.ca, and lot more). Fortunately, google and youtube were working so we survived since last 25 days. After lots of follow up with tech team (which is still under inv...

Unbearable Internet Lag When Playing Games

I am so frustrated right now.   For the past few weeks, I have suffered insane lag spikes during the evening. It just causes so many headaches and problems. I contacted Rogers Friday to find a way we can fix it. They offered me the Ignite 1.5 plan, w...

Mega31 by I'm here a lot
  • 1869 Views
  • 4 replies
  • 1 likes

Resolved! Large ping spikes

Hello, I have had issues with my internet for the past 8 or so months. I get very brief windows of good steady ping then it shoots off wildly for hours. I originally figured it was due to peak times and that kind of thing, because the steady times fi...

Stimmerr by I plan to stick around
  • 11410 Views
  • 30 replies
  • 0 likes

Internet Ping Spikes

I have been having internet ping issues while gaming for a couple weeks now. The issues are making all of my games unplayable. My tests are as follows:   Ping statistics for 2607:f8b0:400b:802::2004:Packets: Sent = 50, Received = 49, Lost = 1 (2% los...

Nyx by I've been here awhile
  • 1022 Views
  • 3 replies
  • 0 likes

Internet Ping Spikes

For the past couple of weeks, I've been having ping spikes (over 100ms) whilst playing games and it happens really frequently (I also believe there is packet loss). Here are the results of my ping test and traceroute: Ping TestPinging www.google.com ...

sohnphil by I'm here a lot
  • 1910 Views
  • 8 replies
  • 0 likes

Internet coverage

Hi I’m moving to Innisfil and wondering what the internet coverage is like .          ***Added Labels***

Yicker by I've been around
  • 726 Views
  • 1 replies
  • 0 likes

Last Mile Hardware Optimization + Questions

Hello, I'm experiencing quick and random drops on ethernet or together affecting both business and leisure uses like conference calling, streaming high quality video, or gaming.  I've had a few support visits to correct the issue, yet it persists. I ...

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Once again lower than expected upload speed

Recently work was done in my area to "improve the Rogers network" since then I am seeing values of upload much smaller than I have assigned. Shoudl be 50 Mbps and I am getting between 10 and 30 at peak hour (from 6pm to 12am) and around 45 outside.  ...

Qubit by I plan to stick around
  • 2489 Views
  • 6 replies
  • 0 likes

Internet Faster, Yet Slower Than Bell In An Important Area

Had our new router installed on Wednesday, November 15, 2023. Right off the bat I had higher latency in games compared to Bell, which is annoying since it now feels like I'm playing on a different server entirely. No point in having faster internet i...

Safwaan by I've been here awhile
  • 1176 Views
  • 1 replies
  • 0 likes
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