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Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've been here awhile
  • 5221 Views
  • 61 replies
  • 2 likes

Connection Issues

i been with rogers for more then 30 years and i’m just getting fed up for past year and nothing has been done about it nothing got better i pay my bill no matter how expensive it has gotten but give me service i need bell is on my door everyweek and ...

MBR1 by I've been around
  • 126 Views
  • 1 replies
  • 0 likes

lenovo laptop can't connect to rogers ignite wifi

my lenovo laptop G500 connects to wifi ignite but no internet...says unidentified network even though it is correct password....the previous rogers modem worked fine.       ***Added Labels***

stevep102 by I've been here awhile
  • 235 Views
  • 3 replies
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Band Steering (XB7) and Smart home connections

So, I was hoping once and for all to get definitive answers to a question that I have never been 100% clear about. I have an XB7 (and formerly and XB6) where I was careful NOT to enable band steering and kept my 2.4 and 5 GHz SSID's separate. Reason ...

DrMike by I'm a trusted contributor
  • 2100 Views
  • 20 replies
  • 0 likes

Rogers & PlayStation Issue

Currently on Ignite 1 Gbps plan. Modem is an XB7 and I use that equipment (don't have my own third party router). Seems that since the end of January I've been having issues connecting to online play with either my PS4 or PS5. Every time I have to lo...

Tad by I'm here a lot
  • 1964 Views
  • 13 replies
  • 0 likes

CODA 4582 (OUTDATED?)

Im on Gigabit Internet and have had no issues with the connection for years now. I realize 1gb D/L is probably actually 75% of that, but its been working well ( except i've lost my 2.4 ghz wifi ),  but the 5ghz is fine. As a gamer most connections ar...

Bilko by I plan to stick around
  • 208 Views
  • 1 replies
  • 0 likes

Resolved! Band Steering does not work properly

 Rogers Ignite......just found out the sprinkler wifi controller can not connect. Now along with the security cameras having to be connected by cable, this system is a bust......now what !!!!! Don't have the balance of the day to spend on the phone w...

Resolved! Ignite router will not connect a wifi device

 On further exploration, 4 hours of my time resetting various protocols on the watering system and router etc,etc...I have realized the router is not connecting said device to the internet for some reason. On the device it suggests checking the NTP, ...

XB7 & XB8 5GHz Wifi Issues

Our family recently signed up for Rogers 1.5 gbps internet service. I have noticed that both the XB7 and XB8 modems have the capability for the 160 MHz bandwidth on 5 GHz. Our household has several devices that are capable of operating at this wifi s...

AGnana by I'm here a lot
  • 2769 Views
  • 19 replies
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How to disable Rogers Ignite Wifi Hub remote management?

Hi All,Modem details: Model: CGM4331COM Vendor: Technicolor Hardware Revision: 2.0 So I am trying to change my 5Ghz WiFi channel (to 36) and channel bandwidth to 20/40/80/160 option.Firstly those options were disabled for me but I found out on this f...

2.4 switch to 5g

I have a tablet connected by 2.4g, but some things streaming from my tablet is choppy, would switching to the 5g help with the choppiness?If so how would I go about changing it? Some apps require the 2.4 such as my security camera so I don't want to ...

gordow by I plan to stick around
  • 472 Views
  • 3 replies
  • 0 likes

5GHz network goes down on XB7

Hi everyone, I upgraded to Ignite 2 weeks ago and have been using the XB7 in normal configuration with a single SSID for both 2.4 and 5 GHz networks. I've been popping into 10.0.0.1 periodically to check on my devices to see what's connected to which...

Hwaiting by I plan to stick around
  • 699 Views
  • 4 replies
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Is this a viable workaround for missing guest wifi mode on XB7?

I just "upgraded" to Ignite and when talking to tech support to confirm the lack of a guest mode for the wifi, he stated the following (paraphrasing here): "The workaround is to put all of your devices you want inaccessible to guests on their own SSI...

DevonK by I'm here a lot
  • 374 Views
  • 3 replies
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2.4GHz not working but 5GHz is fine

Since midnight last night, I started to have this issue, tried rebooting the modem several times and it will work for only couple minutes to half an hour and then it goes down again...should I have my XB6 modem replaced?   *Added Labels*

How to Prepare for a Modem Upgrade (XB6 to XB7)

I am preparing for a Rogers tech to come tomorrow to swap my XB6 with an XB7 to better meet my 1.5 GB Ignite Plan. My questions relate to what happens to all my connections and existing settings once the new modem is activated.   I will w...

DrMike by I'm a trusted contributor
  • 887 Views
  • 8 replies
  • 0 likes

Resolved! Not seeing 2.4G Wi-Fi

Just got ignite internet on 5g. My 2.4g plugs don't work now and I can't get 2.4 although I should .   *** Edited Labels ***

Bigalsings by I've been here awhile
  • 2510 Views
  • 2 replies
  • 0 likes