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Forum Posts

Band Steering (XB7) and Smart home connections

So, I was hoping once and for all to get definitive answers to a question that I have never been 100% clear about. I have an XB7 (and formerly and XB6) where I was careful NOT to enable band steering and kept my 2.4 and 5 GHz SSID's separate. Reason ...

DrMike by I'm a Trusted Contributor
  • 109 Views
  • 6 replies
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Rogers & PlayStation Issue

Currently on Ignite 1 Gbps plan. Modem is an XB7 and I use that equipment (don't have my own third party router). Seems that since the end of January I've been having issues connecting to online play with either my PS4 or PS5. Every time I have to lo...

Tad by I've Been Here Awhile
  • 169 Views
  • 5 replies
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How to disable Rogers Ignite Wifi Hub remote management?

Hi All,Modem details: Model: CGM4331COM Vendor: Technicolor Hardware Revision: 2.0 So I am trying to change my 5Ghz WiFi channel (to 36) and channel bandwidth to 20/40/80/160 option.Firstly those options were disabled for me but I found out on this f...

2.4 switch to 5g

I have a tablet connected by 2.4g, but some things streaming from my tablet is choppy, would switching to the 5g help with the choppiness?If so how would I go about changing it? Some apps require the 2.4 such as my security camera so I don't want to ...

gordow by I Plan to Stick Around
  • 215 Views
  • 3 replies
  • 0 likes

Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've Been Around
  • 101 Views
  • 1 replies
  • 0 likes

5GHz network goes down on XB7

Hi everyone, I upgraded to Ignite 2 weeks ago and have been using the XB7 in normal configuration with a single SSID for both 2.4 and 5 GHz networks. I've been popping into 10.0.0.1 periodically to check on my devices to see what's connected to which...

Hwaiting by I Plan to Stick Around
  • 427 Views
  • 4 replies
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Is this a viable workaround for missing guest wifi mode on XB7?

I just "upgraded" to Ignite and when talking to tech support to confirm the lack of a guest mode for the wifi, he stated the following (paraphrasing here): "The workaround is to put all of your devices you want inaccessible to guests on their own SSI...

DevonK by I'm Here A Lot
  • 89 Views
  • 3 replies
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XB7 & XB8 5GHz Wifi Issues

Our family recently signed up for Rogers 1.5 gbps internet service. I have noticed that both the XB7 and XB8 modems have the capability for the 160 MHz bandwidth on 5 GHz. Our household has several devices that are capable of operating at this wifi s...

AGnana by I'm Here A Lot
  • 493 Views
  • 18 replies
  • 0 likes

2.4GHz not working but 5GHz is fine

Since midnight last night, I started to have this issue, tried rebooting the modem several times and it will work for only couple minutes to half an hour and then it goes down again...should I have my XB6 modem replaced?   *Added Labels*

How to Prepare for a Modem Upgrade (XB6 to XB7)

I am preparing for a Rogers tech to come tomorrow to swap my XB6 with an XB7 to better meet my 1.5 GB Ignite Plan. My questions relate to what happens to all my connections and existing settings once the new modem is activated.   I will w...

DrMike by I'm a Trusted Contributor
  • 226 Views
  • 8 replies
  • 0 likes

Resolved! Not seeing 2.4G Wi-Fi

Just got ignite internet on 5g. My 2.4g plugs don't work now and I can't get 2.4 although I should .   *** Edited Labels ***

Bigalsings by I've Been Here Awhile
  • 585 Views
  • 2 replies
  • 0 likes

Wifi issues with xb7 modem

Hi, I recently switched to Rogers 1gb plan and recieved a xb7 modem first day after install I have been getting speeds of 35mb they zapped my internet got speeds of 200mb and it has been fluctuating from 300-500 lately...I got a router and my speeds ...

Tomsaw by I've Been Here Awhile
  • 921 Views
  • 6 replies
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Resolved! Wifi Pods

I have been told by one of my device suppliers the unit does not work because of network congestion. I have the Ignite wifi gateway that supports 2.4 and 5. Rogers support said I will send you a POD to help. I installed it and using the Rogers Hub Ap...

jelliott0 by I've Been Here Awhile
  • 2283 Views
  • 5 replies
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Ignite modem channel box is grayed out

I have a 1gb Internet with rogers but all I'm getting is a little over 200mbps download on WIFI. I tried several tweeks to improve my WIFI download speed but didn't help. I logged into the ignite box to try changing the channel but both the Auto and ...

aelzein by I've Been Around
  • 602 Views
  • 1 replies
  • 0 likes