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Resolved! How do I receive 1.5 Gbps on PC?

I'm a new Ignite Internet 1.5 Gigabit customer.    Rogers' technician installed a Nokia Optical Network Terminal (ONT) in my basement to which, my 2nd floor's ethernet cable is connected. The 2nd floor's wall ethernet port is connected to the Ignite ...

Vanana by I'm here a lot
  • 15589 Views
  • 32 replies
  • 0 likes

Resolved! Rogers Ignite Internet Fiber to Home

I'm currently subscribed to Rogers' 2.5 Gbps download and upload fibre-to-home plan, and I use the Rogers Gen 3 modem, which has one 2.5 Gbps port for the ONT connection and three 1 Gbps LAN ports. However, when I connect these 1 Gbps ports to my 2.5...

chris993 by I've been here awhile
  • 5176 Views
  • 8 replies
  • 1 likes

Resolved! Not getting Ignite 500 speeds via Ethernet to PC or Laptop

Forced to switch to Rogers. Ignite 500 plan. I have a desktop PC (Windows 10) and a faithful Laptop (Windows 7). When connected by a short, brand new, CAT6A Ethernet cable (and the red port of the XB8 Ignite gateway), I get nowhere near the 500Mbps s...

kiki95r by I plan to stick around
  • 5938 Views
  • 25 replies
  • 0 likes

Reolink NVR ethernet connection failure

My Reolink NVR system will no longer connect to the Ignite modem ethernet port. I have tried rebooting the NVR and switching the port on the Modem but it still will not work. I am using the Ignite modem model TG3482ER3.       ***Added Labels***

shyvi1 by I've been around
  • 690 Views
  • 1 replies
  • 0 likes

Resolved! Using HP M234dw Printer With Ethernet Connection to Ignite Modem

 Does anyone have any experiences with getting HP printer working properly via direct ethernet connection to ignite modem?  I moved over to ignite internet on the weekend and my general internet connectivity seems to be fine,  but I can't seem to pri...

ostrich2 by I've been here awhile
  • 1368 Views
  • 1 replies
  • 0 likes

Ignite 1.5 Gbps speeds in bridge mode

Hey everyone.   I am using the 1.5 Gbps package with the new modem (white colour with slanted top) and have a question. Is there a difference in allowable speed when using in bridge mode?   I ask because I did a simple test where I ran the modem in d...

seankaw by I've been here awhile
  • 11436 Views
  • 16 replies
  • 0 likes

Resolved! Ethernet Connectivity Problems with Ignite Pods

Hi Everyone,I have a desktop connected via Ethernet to a Ignite Pod and it appears to be having connectivity issues staying connected to a work VPN.Other connects seem fine, but when I test the connection via the Rogers Home App, the test indicates I...

Brigitta by I've been around
  • 1199 Views
  • 1 replies
  • 0 likes

Resolved! Gateway password - Consequences on the devices connected on the LAN?

If I change the password on my Rogers Gateway what are the consequences on the devices connected on the LAN side by ethernet and by WiFi? Do I have to reset the password on each device?  I ask this because many folks providing services need that pass...

Philip144 by I plan to stick around
  • 851 Views
  • 1 replies
  • 0 likes

Resolved! Adding More Wired Ports on Ignite Modem

Is there any way to add more Ethernet ports ( e.g via a 3rd party switch) to my current 4-port Ignite router without disruption to any of my other services (TV)?Thanks,   **Labels Added**

dblues by I plan to stick around
  • 15506 Views
  • 25 replies
  • 0 likes

PPPOE username and password

I see on in my ignite gateway menu, an option to put the modem into bridge mode. I was talking to technical support earlier through chat and they told me they don't have the authorization to give me the PPPOE username and password. I'm trying to put ...

JaskaranB by I've been around
  • 2360 Views
  • 1 replies
  • 0 likes

Ethernet Computer Connections with Rogers Pods Failure

Background I've been having ethernet Cat6 cable failures between my Rogers pods and my computers most evenings after I go to bed.New Desktop connected to transfer switch connected to Roger pods (2 port ethernets) via cat-6 cables. Connect by wifi to ...

PapaStove by I've been here awhile
  • 3708 Views
  • 5 replies
  • 0 likes

Resolved! High WIFI Latency

The downstream latency on all my wifi connected devices is over 300ms, Ethernet connection to the modem is 8ms.  Signal strength and distance aren’t the issue, I can sit beside the modem with my iPad and iPhone and the wifi latency is still over 300m...

mascf1 by I'm a reliable contributor
  • 1670 Views
  • 3 replies
  • 0 likes

New build townhome and cat5/6 rough ins

Hello,We are moving from an apartment and we are looking to migrate our services to a new build town home and they have rough ins for a few cat 5 and 6 and cables (assume it’s tv?).Is it possible for a technician to install the appropriate face plate...

VitaminZ1 by I've been here awhile
  • 2795 Views
  • 6 replies
  • 0 likes

ping spikes on 2.5GB Ethernet port

Hi just curious if anyone has tested the orange port on the xb7 modem, i have been having terrible ping spikes on any game i play. since i switched to rogers 2 months ago. i noticed when i'm connected to the 2.5 port i have more spikes compared to th...

Xantiquity by I've been here awhile
  • 841 Views
  • 1 replies
  • 0 likes

XB8 Ethernet ports stuck at 100Mbps

Hello,We just got a new XB8 modem but the Ethernet ports seem to be stuck at 100Mbps, even though I tested with CAT6 cable and 1Gb/10Gb NICs on other computers, can't get any of the ports to negotiate over 100Mbps.Is the modem broken or has Rogers pu...

guarisma by I'm here a lot
  • 3538 Views
  • 6 replies
  • 0 likes

Resolved! WIFI is Working, Ethernet is Not

I have a new Gateway (Gen2) wifi router. The wifi is working fine but nothing on the wired network is connected.  To try to isolate the problem, I have disconnected everything except for one printer.  I have restarted the printer, the router and my c...

awd2 by I've been here awhile
  • 6522 Views
  • 4 replies
  • 0 likes
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