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Intermittent WiFi Issues - Incorrect Passphrase Error

AG9
I've Been Around

My home internet logs my phone out of the wifi and when I try to log back in, it says ‘incorrect password’ even though it’s obviously the right password. Even if I try to share the wifi from another phone that’s logged on to the wifi, it still says ‘incorrect password’. And then randomly it will log me back on again. How do I fix this?

 

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3 REPLIES 3

Re: Intermittent WiFi Issues - Incorrect Passphrase Error

Gdkitty
Resident Expert
Resident Expert

Hmm.. never seen that come up before.

I am assuming you have forgotten the network on your phone already.

What phone, what OS, version, etc... that all might help in troubleshooting.

Re: Intermittent WiFi Issues - Incorrect Passphrase Error

Zynga83
I've Been Here Awhile

Hi I just got my Ignite Internet today, however when I try to connect to my S10 Plus it keeps saying my password is Incorrect. I've restarted my phone several times and Restarted my Modem several times. Does anyone know a solution to this?

Re: Intermittent WiFi Issues - Incorrect Passphrase Error

Hello, @Zynga83.

 

Thank you for posting your concern, and welcome to Rogers Community Forums! 😃

 

I appreciate rebooting the phone and the modem; have you tried forgetting the network? Is S10 Plus the only device not connecting to the WiFi network?

 

It can be done by navigating to Settings > Connections > Wi-Fi > Current network > cogwheel (Settings) > Forget (at the bottom right). 

 

Please keep us posted if forgetting the network helped. 

 

Cheers,
RogersMoin
 

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