HP Printer not connecting to Ignite WiFi with Gen2

[Focused1]

Got Rogers Ignite WIFI Gateway Gen2 installed and since then all PCs, Tablets and Cell phones work but my HP Deskjet 3050 printer doesn't. Used USB cable to laptop and ran HP setup. Printer connected to network but it is awaiting an IP address before completing operation. Seems the Rogers Gateway Gen2 doesn't do this. I manually input an IP address to my printer but Ignite Gateway doesn't recognize it? Buying a new printer won't likely fix this problem??

Anyone got any ideas?

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[RogersMaude]

Good day @Focused1,

Welcome to the Rogers Community! Thanks for posting about your printer setup issue.

Look like the HP Deskjet 3050 is not compatible with the WiFi 5G network. Therefore, you may need to disable band steering. 

Bandsteering is enabled by default on the Ignite WiFi Gateway modem. This helps ensure your devices automatically connect to the WiFi network with the strongest signal.

If you want to check that bandsteering is still turned on or turn it off, you can use Ignite WiFi Hub. Check out this page for more information!

Hope this helps!

RogersMaude

[garynice2000]

I got similar problem as well on my network printer when setup my XB7 initially. Workaround for me was to use ethernet wired connection, and set the fixed IP on the printer itself (as opposed to reserve it on DHCP).  

[creativeblue · Accepted solution]

After having similar issues trying to connect my Brother L3370 printer to the Wifi, I tried about 10 approches without success (using a dedicated Reserved IP,  Enabling Discovery, Zero Config, etc).

The automatic band steering does not work for many electronic devices. 

The SOLUTION was to Split the Wireless Bands (2.4 G, 5 G) in the Router (you can also do it in the Wifi App). After splitting the bands, I was able to connect my Printer with the Setup Wizard, select Wifi Network, type Password.  A fantastic Rogers Technician called Shawn did the band split for me and it worked! I am now able to print and scan to my PC wirelessly!!

[creativeblue]

Hi, I need to add something to my previous message.

Even if I was able to connect my Brother Laser Printer L3770 to the Wifi Band 2.4GHz, after a few days, the printer kept losing the Wifi Connection again! (I tried once more many approaches: unplug and replug the printer, restart the printer, reboot the modem etc. etc. NOTHING WORKED. Th printer kept failing to connect to the Wifi! 

I eventually retried a RESERVED IP address for the Printer (a number suggested by the Brother Repair Network Tool). At first, the printer did not connect and somehow, hours later, the printer finally found the Wifi automatically by itself and connected. (Did cursing and burning incense helped? Lol).

So it seems that Rogers Ignite 2.4 Ghz is unstable and finicky. Rogers Gateway Modem Gen 2 (XB7).

My Brother printer is about 3 years old. Purchased in Jan 2020.