MyQ Internet Gateway Unable to Connect to Internet While Directly Plug Into Modem
Here is some basic info on my set up:
Modem: Hitron CODA-4582U
Internet package: Ignite Gigabit
Device with issue: Chamberlain MyQ Internet Gateway
Additional router: none, just using the modem
I recently purchased the Chamberlain MyQ Internet Gateway which is supposed to connect to the modem via ethernet. However, after plugging it in, the MyQ is assigned an IP address but is unable to connect to the internet (indicator light flashing green).
I followed instructions at the following to powercycle both the modem and the
After that didn't work called MyQ support. I confirmed with them that the MyQ itself looks functional based on its indicator lights (flashing green which means it has an IP but can't get on the internet). They said that I or my ISP (Rogers) needs to open up some ports as per:
However, the MyQ was still not able to connect to the internet. I next tried enabling DMZ and putting the MyQ's IP address as the DMZ host, however the same issue persists.
I called Rogers tech support and they referred me to these community forums. The tech support person said that the Rogers techs here are able to provide more advanced support and even update the firmware if necessary.
I would greatly appreciate your help in getting this resolved.
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I have a Chamberlain MyQ hub as well. Though my model seems to be different since it’s connects to the network via WiFi, I did experience similar issues when first setting mine up.
The static IP you assigned, was it from your modem, or did you assign the IP through the MyQ’s web interface? You’ll want to make sure the IP doesn’t fall within the same range as your Dynamic DHCP range.
Also it might be worth taking a look at the DNS settings on the device. Sometimes specifying a public name server such as one of google’s (18.104.22.168) can help.
Hope you get it resolved soon 😊 !
Thanks @kazuki-87 . Did you also need to have port forwarding set up or put your MyQ in DMZ?
I set the MyQ's static IP through the modem, but it was within the dynamic range. I wasn't able to connect to the MyQ's web interface, assuming my device has one. The DNS is set to "auto" and there's a DNS Proxy Status option that's set to "enabled".
I'll change the MyQ's IP to be outside of the dynamic range and try explicitly setting the DNS to 22.214.171.124. Any suggestions for the secondary DNS or the IPv6 DNS options?
Unfortunately still no luck... I tried changing the modem's DNS to Google's (126.96.36.199 and 188.8.131.52 as well as the IPv6 ones). I even tried putting the MyQ in DMZ again and when that didn't work tried setting the port forwarding. None of these seem to be working.
Anything else I could try?
Is there a way I can view the modem's logs? Maybe there are messages that may describe why the MyQ's requests are not propagating to the internet.
I also see something about the UDP timeout needing to be at least 180 sec for MyQ products:
Where would I set that? The only place I've seen in the modem's config so far that mentions any timeout is under Basic > Port Triggering, and that allows a max of 30,000 ms (30 sec).
Ok, so after I tried everything else, I went and returned the MyQ unit to Rona from where I purchased it.
I then ordered the same device from Amazon. It arrived, I plug it in, and it worked! I'm guessing either the first one was defective or needed a firmware level change in factory but missed out because it had been sitting in the store warehouse all these years.
I am having the same issue right now it not connecting to my rogers MODEM, BUT I have ordered Internet Gateway which will arrive in 7 days. I hope it should work now or else I have to send everything back and waste my money.
Welcome to Rogers Community Forums and thank you for joining this discussion. Hopefully, the new unit you are expecting connects to your home network. Please keep us informed.