5 days without internet

[Mwres]

We requested to active our account in a bulky agreement. The technician came on Oct 21st and did the installation wrong. For instance, we found out later he didn’t plugged in the Ethernet cord from the fiber box to the modem. After I called Rogers more than once (they opened more than one ticket saying the problem was gonna be fix in 24 hours), they finally book a technician to Oct 25th. However, the technician didn’t show up. We still don’t have internet, and I spent over an hour on the phone, again, just for Rogers to book another technician for today. I hope they’re coming and fix the problem this time.

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[RogersJo]

Greetings @Mwres! 

A Warm welcome to the Community! Thanks for bringing this to our much needed attention. I know how imperative it is to ensure you stay connected. We're saddended to hear what occurred with regards to your installation. 😥This is most certainly not the type of experience we want you to be having. Has your issue been rectified since you last posted?

If not, feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Looking forward to hearing from you,

RogersJo