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Forum Posts

Stingray Now 4K Audio & Video Issues

For the past couple of days, on Stingray Now 4K (Ch 983 for me), the audio drops and video stutters roughly once per second making the programming unwatchable and unlistenable - live or recorded.  I tested all my other 4K channels (Stingray Festival ...

57 by Resident Expert
  • 859 Views
  • 13 replies
  • 0 likes

Streaming Apps no longer working with Rogers Ignite.

We've have Rogers Ignite internet and tv with streaming for the past 5+ years. We have the main Ignite box from Rogers in the basement and then have been using an AppleTV to access apps like CTV, Global, CityTV, etc by using the channel native app an...

Sab31 by I've been here awhile
  • 282 Views
  • 3 replies
  • 1 likes

Ignite Streamer Box Get Stuck in a Loop

I need closed captions and audio both, so we had it set up for both for the past ~6 months. About a month ago, the captions started turning themselves off. When we turn them back on, it plays about 3 seconds of something live with captions and audio,...

Disney+ Not Working. Apps 04154 Error.

Several apps including Disney plus not working and give the APPS 04154 error.I’ve restarted the box, tried to change the HDMI cable, nothing works.TheNetflix is working though .Please help.       ***Edited Labels***

Anton777 by I've been here awhile
  • 1958 Views
  • 4 replies
  • 1 likes

Goes back in time when changing channels.

When I change channels from a recorded show to live tv (like sports) when I switch channels back it always starts showing many seconds behind in time. So frustrating. Any fixes I should try?       ***Edited Labels***

DDSR by I've been around
  • 110 Views
  • 2 replies
  • 0 likes

Rogers Ignite TV - TV Keeps Disconnecting

TV keep disconnecting multiple times per day for over 4 months now, even with ethernet cable connection. Spoke with someone from Rogers and no one got back to me. Its disappointing paying for a service you cant enjoy for a minute. Can someone advise ...

Niyiodt by I've been here awhile
  • 185 Views
  • 2 replies
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Help Needed: No Services After Failed Installation Attempt

I recently became a new customer and had a technician come to my home on Saturday to install the Rogers Ignite bundle, which includes internet and cable. Unfortunately, the technicians were unable to activate the hardware. They left the cables on the...

Nightfall06 by I've been here awhile
  • 140 Views
  • 1 replies
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Ignite Screen Goes Black Intermittently

We have 2 tvs and 2 Rogers Ignite boxes.  Both have the same problem.  When watching Ignite Tv suddenly the screen goes black, no sound, for about 6 seconds, then resumes the program. This happens on both tvs.  Checked connections,  Cannot resolve th...

ultinet1 by I've been here awhile
  • 7252 Views
  • 62 replies
  • 3 likes

Rogers Ignite and Samsung TV

Many Tech's have tried, over the phone, came to home, etc.  But conclusion is problem is TV!?!?!   TV was fine prior to getting Rogers Ignite.    I have also learned that several others have had the same problem.   Apparently, there is no solution bu...

khumber by I've been here awhile
  • 224 Views
  • 2 replies
  • 0 likes

Ignite TV Freezing

In the past 2-3 weeks we have seen more and more freeze ups. It’s very frustrating. We have rebooked and followed the form suggestions. I checked if this is caused by our Starlink wifi and it isn’t. YouTube and anything else we Chromecast is fine.   ...

Swampwild by I've been here awhile
  • 2642 Views
  • 16 replies
  • 1 likes

Global App Won’t Authenticate

When I enter the authentication code and select Rogers to sign in all I get is a 404 Page Not Found error message on my Tv. How do I fix?       ***Edited Labels***

KMP13 by I've been around
  • 764 Views
  • 10 replies
  • 0 likes

Ignite TV Service

My Ignite TV connection won't stay connected. I'll be able to watch for 5-10 minutes before my tv just shuts off and restarts every few minutes. My modem for the internet is upstairs and the connection bar is excellent.  I have tried repowering/resta...

HalfMoon by I've been here awhile
  • 208 Views
  • 4 replies
  • 0 likes

Resolved! Clearing Priority List

I jusyt had to change to the new Rogers TV channel programming. On my "Saved", "Scheduled" , "Series Priority" I have almost 100 programs listed. many  (or most) are no longer even on the TV. How can I clear this long list?   **Labels Added**    

schmidtp by I plan to stick around
  • 208 Views
  • 2 replies
  • 0 likes

Pre-existing Acorn tv subscription

I already have an Acorn tv subscription.  I cannot find a way of logging in to my Acorn TV account in Ignite.  The app just wants me to subscribe through Rogers.  Can I not use the built-in app instead of casting from my iPad?   **Labels Added**    

dcdanko by I plan to stick around
  • 686 Views
  • 2 replies
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Resolved! Dolby Atmos issues with Disney and Amazon

Anyone else having issues with Ignite not outputting Atmos when using Disney Plus or Amazon Prime will only do 5.1, however Atmos works fine with Netflix and Apple TV. Tried troubleshooting with support, but they said they couldn't find a cause. Not ...

Unable to login to Ignite TV on any computer.

I already reset my password & cleared my cache & browsing history on all browsers on all my computers. I still get the error message: "! Sorry! Something went wrong. Please try again or check back later. " I've had this error for 2 weeks now       **...

robpasia by I've been around
  • 193 Views
  • 2 replies
  • 0 likes