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Forum Posts

Incredibly Disappointed with Customer Servicr

I called into support because i kept getting a 03117 error. The support rep was great; and suggested an upgrade on my plan to increase not only speed but bandwidth. I agreed and a new modem was sent out.Talk about going from hero to zero in a couple ...

SharOn88 by I've been here awhile
  • 108 Views
  • 1 replies
  • 0 likes

Distorted Picture on IgniteTV

We have just had Ignite TV installed and our main set is an old Panasonic model and not a flat screen. The image on screen is distorted - stretched too tall and out of proportion. Is there a way to get a letterbox format the way our old Gateway had i...

JohnR1 by I've been here awhile
  • 154 Views
  • 4 replies
  • 0 likes

Crave Subscription Just Stops Working

We have Crave with our ignite package. I can see it on my bill but it just decides to stop working and tells me that I need a subscription in order to watch the shows I want to watch. Happen again tonight 4 episodes into a series. Now nothing works. ...

priffault by I plan to stick around
  • 884 Views
  • 15 replies
  • 2 likes

Recording got cut-off early

I wanted to watch the 2024 Women's Pacific Four Rugby game that was aired on Saturday using On Demand. It was an important game for Canada as the team with a win would become second in the world if they beat New Zealand for the first time in 18 games...

littleha by I've been here awhile
  • 167 Views
  • 2 replies
  • 0 likes

Streaming Apps no longer working with Rogers Ignite.

We've have Rogers Ignite internet and tv with streaming for the past 5+ years. We have the main Ignite box from Rogers in the basement and then have been using an AppleTV to access apps like CTV, Global, CityTV, etc by using the channel native app an...

Sab31 by I've been here awhile
  • 1008 Views
  • 6 replies
  • 3 likes

Intermittent screen freezes and audio dropout

I constantly experience intermittent screen freezes and have the audio drop out, to the point that it is often impossible to simply watch a show or movie.  No amount of reboots or any of the other solutions suggested by Rogers works.  I see that othe...

srrv by I've been around
  • 11747 Views
  • 34 replies
  • 8 likes

Resolved! TV Program with DTV on iPhone

I was watching a program on my iPhone that has DTV. A voice describes everything the person is doing and it's annoying to say the least.   Is there a way I could turn it off in the iPhone settings? I know how to turn it off through the TV menu but no...

falcios by I'm a senior enthusiast
  • 336 Views
  • 5 replies
  • 0 likes

Can't Watch Certain Channels On Ignite TV App

I cannot watch certain channels, says connect to your in home wifi, I am connected to my in home wifi, it does it on all devices, it doesn’t care if I’m on The gateway itself or the wifi pod provided by rogers, I’ve re installed the app, it makes no ...

JHRM by I've been here awhile
  • 3663 Views
  • 19 replies
  • 0 likes

Resolved! Sportsnet App Saying Not Subscribed Suddenly

I recently moved my legacy Premier TV package to the Ignite package and everything was going well until my Sportsnet App stopped working. Every time I log in, it says that I am not subscribed to view any of the content. The Sportsnet channels work fi...

PeNiBru by I've been here awhile
  • 460 Views
  • 2 replies
  • 0 likes

Resolved! Ignite TV Channels - Error code is XRE 03137

All channels are in a state of ‘channel loading’. Have been experiencing this for the past few hours.Error code is XRE 03137       ***Edited Labels***

Dek1 by I've been here awhile
  • 14961 Views
  • 21 replies
  • 2 likes

Picture & Sound Are Out of Sync

My ignite tv box in my room is lagging, meaning the lips r moving on shows but the voice comes after. This is only happening on my tv so im pretty sure its a ignite box problem. Yes yes ive restarted modem, restarted box, refreshed box, blah blah but...

Nwhelan77 by I've been here awhile
  • 1392 Views
  • 5 replies
  • 0 likes

Resolved! How to access Ignite TV on computer while using VPN?

I am using a VPN for privacy reasons, not to bypass any geofencing.    Is there any way to bypass the This Video Cannot Be Played error while staying connected? I am using NordVPN. As soon as I disconnect Nord, the video resumes.       ***Added Label...

CJ35 by I've been here awhile
  • 411 Views
  • 1 replies
  • 0 likes

Intermittent Blue Screen for Ignite TV

Occasionally when turning on the TV box, I get a blue/green box on the center of my TV screen. I've tried changing HDMI cables and going from wired or wireless but that doesn't seem to help.   When the box works, the TV quality is fine and there does...

thermosca by I've been here awhile
  • 6292 Views
  • 12 replies
  • 1 likes

Resolved! Ignite TV

Just upgraded to Ignite tv and new modem(500Mbps) I find that 40% of the time the tv starts up quickly able to watch within a few seconds but the rest of the time between pushing the power button on the remote and being able to see a a station can ta...

beary1 by I've been here awhile
  • 534 Views
  • 3 replies
  • 0 likes

Resolved! Ignite services

We've switched to Ignite services and have been trying to set up the boxes and connect the phone since Tuesday March 19th.  When the technician came on Friday, he couldn't register the boxes because Roger's system was down so we were told.  He called...

Resolved! Using monitor instead of TV?

My elderly MIL needs to upgrade to Ignite TV (contract expiring and price goes up a fair bit to keep old hardware) and insists on using a certain piece of furniture to hold her TV, which gives me 26" width. I have been unplugged from these types of s...

Microfiche by I've been here awhile
  • 557 Views
  • 5 replies
  • 0 likes