Rogers Xfinity TV
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Problem with entertainment box.

Hi. I connected my entertainment tv box to a Phillips play 8k sync box. After 1 hour i try to change the channrl and i get a very long wait till the channel changes. My boxes are almost 8 years old. Anuone else have problrms

Intermittent screen freezes and audio dropout

I constantly experience intermittent screen freezes and have the audio drop out, to the point that it is often impossible to simply watch a show or movie.  No amount of reboots or any of the other solutions suggested by Rogers works.  I see that othe...

srrv by I've been around
  • 31884 Views
  • 104 replies
  • 10 likes

Ignite TV Connection Error Codes: RDK-03087 and RDK-03117

Every day since I got Ignite T V it has lost the connection at least 4 time a day, it's been over a month now. It displays an error code RDK03087 and RDK03117. I have searched the internet and can't find anything other that the Gateway modem is from ...

pboc by I'm here a lot
  • 26221 Views
  • 23 replies
  • 0 likes

Xfinity Netflix app keeps turning my box off

When I try to use the netflix app on my xfinity box it causes my box to power off. I have reset the app and box. I have restarted my gateway. I have 3 boxes in my house and this is the only one failing.     ***Added Labels***

Chester67 by I've been around
  • 198 Views
  • 1 replies
  • 0 likes

Set top box freezes/blank screen

The Xfinity set top box will randomly freeze up and go to a blank screen, the box doesn’t even respond to the remote. For a split second the screen will say it’s unable to connect to the internet, but the gateway is a meter away from the xfinity box....

Dire by I plan to stick around
  • 347 Views
  • 5 replies
  • 0 likes

Resolved! Crave Technical Issues

I'm having an issue with Crave, watching On Demand content through the XiOne set top box.  For the show I'm watching, there is an ASL season, and a non-ASL season.  One of the episodes in the non-ASL season is showing ASL. This is not something that ...

cot266 by I've been here awhile
  • 740 Views
  • 2 replies
  • 0 likes

Blue Screen on boot sometimes

Hi,I have only started using my ignite box last week, and twice now when turning on the tv I get the “welcome” message, then directly to a blue screen.I have an LG tv that is about 4 years old.The past two times, unplugging the power from the ignite ...

BJDalbs by I've been here awhile
  • 8568 Views
  • 10 replies
  • 0 likes

Ignite box does not work!

My Ignite TV box has never worked.  I have spent endless hours with tech support troubleshooting the issue only to have it work for a few hours or a few days but then it would not work again (same issue).  Over 1 year ago, I received a courtesy call ...

Kim17 by I'm here a lot
  • 313 Views
  • 4 replies
  • 0 likes

Resolved! Cannot connect to Rogers Xfinity on my Windows Desktop

Hello, earlier this week I could watch TV using the Xfinity Streaming url. But now, the message appears telling me  "Now connecting to your entertainment experience" But it never connects. Tech Chat support can't figure it out. Is anyone in the forum...

chdiamo1 by I'm a reliable contributor
  • 390 Views
  • 3 replies
  • 0 likes

Resolved! New Discovery Channel CH 244 small black bar at bottom

Ever since the new version of Discovery Channel debuted on CH 244 I see a thin black bar at the bottom of the screen (about 1cm). It is always there on this channel. It does not show on any other channel or the on demand contents.   **Labels Updated*...

james039 by I plan to stick around
  • 1817 Views
  • 17 replies
  • 0 likes

Resolved! Moved Channels

2 of 3 channel moves from the recent (January 1st) channel changes are very confusing. Does anyone have info about the lost channels that were supposedly moved (see below) ?.   Moving was Discovery Science on channel 231 but Discovery Science's new c...

crpl2 by I plan to stick around
  • 3121 Views
  • 3 replies
  • 0 likes

Storm Ready Wifi

I just added this to my Rogers account and I have still have some questions after reading through the very brief instructions and the online FAQ.   I assume that when the normal signal connection to Xfinity Modem gets interrupted, the Storm Ready uni...

SonicDetail by I've been here awhile
  • 347 Views
  • 2 replies
  • 0 likes

TV Box Malfunction

My tv goes black every day and I have to unplug my tv to reset my box. Can I return my box to Roger’s for a new one or is there a way to fix this problem.         ***Edited Labels***

PlutoTV not available on Rogers Xfinity Streaming?

I recently switched from Rogers Streaming to Rogers Xfinity Streaming (as they offered me a better price to switch). I was told it would be more or less the same service, but it isn't. It doesn't have as many apps included; notably, Pluto TV is missi...

lenair by I've been here awhile
  • 398 Views
  • 3 replies
  • 0 likes

Issues with the XB6 and slow network speeds

As of the last 2-3 weeks i've noticed slow network speeds at two residences, both subscribed to Ignite Gigabit and Ignite TV with the XB6 modem. speedtest.net can show 0-10mbps download speed over wifi direct to XB6 and regular upload speed. Sometime...

Subscription add-ons unavailable

We just switched from cable tv to Rogers Xfinity Streaming. We are unable to get access to our add-ons and subscriptions using the Xfinity Streaming box and remote and wondering if anyone else has encountered this issue? Efforts to resolve the access...

rmcdonald88 by I've been here awhile
  • 254 Views
  • 1 replies
  • 0 likes

Xfinity chromecast capabilities broken

As of about 45min ago, the ability to cast xfinity to chromecast has been disabled, constantly receiving the TVAPP-00140 error stating it is no longer compatible. This issue is persistent across multiple browsers (Chrome/Edge/Firefox) all due to Roge...

Scase by I've been here awhile
  • 404 Views
  • 2 replies
  • 0 likes
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