Rogers Xfinity TV
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Resolved! Issues with Ignite Recordings

Over the last 3 days we have been experiencing problems when playing our Ignite recordings. We have recorded the Tennis and F1 and each time when we get towards the end of the recording, the screen freezes, comes back, then we lose the sound, then th...

rgriffit by I plan to stick around
  • 544 Views
  • 3 replies
  • 0 likes

Blue Screen on boot sometimes

Hi,I have only started using my ignite box last week, and twice now when turning on the tv I get the “welcome” message, then directly to a blue screen.I have an LG tv that is about 4 years old.The past two times, unplugging the power from the ignite ...

BJDalbs by I've been here awhile
  • 6092 Views
  • 8 replies
  • 0 likes

Ignite disconnecting from vpn

I just switched to rogers ignite. The one thing I was was I wanted to make sure the switch didn't interfere with working from home. I never had any issues prior to switching. Now, my VPN disconnects and reconnects every few seconds, causing all of my...

Jen91 by I've been here awhile
  • 1777 Views
  • 5 replies
  • 1 likes

Resolved! Can't access the online xfinity app.

The place where I used to look at all the saved recordings and where I was able to set up new recordings etc I can't get to.  I mean they might be there but I can't access the page.  I was using the old For You - Ignite TV link and it would send me t...

RyeEncoke by I plan to stick around
  • 678 Views
  • 5 replies
  • 0 likes

Resolved! Volume Announcement

With each volume level change, an announcement comes on stating what volume level is at.   Why is this happening?   Thanks in advance.   **Labels Updated**    

falcios by I'm a senior enthusiast
  • 267 Views
  • 1 replies
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TV Cable Outage

We have wifi but no cable. Message is "this channel temp unavailable"xre-03090We've reconnected the cable box. Still not resolved. Not success with Anna chat or trouble shooting on phone. Any suggestions? With thanks.       ***Edited Labels***

KM2938 by I've been around
  • 322 Views
  • 2 replies
  • 0 likes

Unable to login to Ignite TV on any computer.

I already reset my password & cleared my cache & browsing history on all browsers on all my computers. I still get the error message: "! Sorry! Something went wrong. Please try again or check back later. " I've had this error for 2 weeks now       **...

robpasia by I've been around
  • 2089 Views
  • 4 replies
  • 0 likes

Sports Bar TVs Out of Sync

We currently have 21 ignite boxes in a sports bar. The lag between boxes is up to 8-10 seconds on the same channel. As you can imagine, patrons are not thrilled when part of the bar celebrates a touchdown or goal before the others even see the play. ...

Jling by I've been here awhile
  • 604 Views
  • 7 replies
  • 0 likes

TSN4 Choppy and Laggy

Has anyone else has issues with watching leaf games on TSN4? At some point during the game it starts getting choppy, freezes, sometimes looses audio and is super frustrating. I’ll note that the commercials are totally fine and the issue is only with ...

ctafts by I plan to stick around
  • 14346 Views
  • 53 replies
  • 4 likes

System Refresh Failure

Well, not failure. It has been a very long time that System Refresh has not worked. I have waited on the phone but gave up. I had a tech here once and he pushed buttons on my remoite and it went into system refresh (not the A button, or in settings o...

schmidtp by I plan to stick around
  • 4087 Views
  • 26 replies
  • 0 likes

Ignite box freezes then goes blank.

At first it happened periodically but now it happens 3-5 times a day. The ignite box will just freeze up. No button on the remote will work, not even the talk button will work. Then the screen will just go blank. Several times just before the screen ...

Dire by I plan to stick around
  • 533 Views
  • 3 replies
  • 0 likes

Resolved! Samsung tv issues with Rogers ignite TV

Hello, I have a 1-year old 55' Samsung UHD TV model RU7100 with latest software update installed. I had Rogers NextBox working fine on this TV for many months. I upgraded to Ignite TV and the technician installed the newest TV box and it worked fine ...

bargotti by I've been here awhile
  • 15152 Views
  • 9 replies
  • 0 likes