Rogers Xfinity TV
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Xfinity box isn't updating

Rogers ignite box has not updated for six months. Other boxes more recent updates. Works ok but should it update similar to the other boxes. Works fine.   **Labels Updated**    

macman1 by I plan to stick around
  • 218 Views
  • 4 replies
  • 0 likes

Resolved! Rogers Xfinity App for Fire Stick (not Shaw)

I have 2 new Amazon Fire Stick 4K Max.  Tried to set both up this week.  Tried to download Rogers Xfinity App (Red background - not Shaw) and get a message “unavailable”.  When I check compatibility, I get a message device is compatible.  I see in th...

sdcox by I've been here awhile
  • 1072 Views
  • 13 replies
  • 1 likes

New Discovery Channel CH 244 small black bar at bottom

Ever since the new version of Discovery Channel debuted on CH 244 I see a thin black bar at the bottom of the screen (about 1cm). It is always there on this channel. It does not show on any other channel or the on demand contents.   **Labels Updated*...

james039 by I plan to stick around
  • 382 Views
  • 7 replies
  • 0 likes

New Home Build - connections

I've purchased a home in a new and had a quick question regarding the Rogers connections that come standard.   My house comes with Data and Cable connections in one room and three additional Data ports in the basement and two bedrooms.   Are these da...

dm20141 by I'm here a lot
  • 488 Views
  • 11 replies
  • 0 likes

Ignite Screen Goes Black Intermittently

We have 2 tvs and 2 Rogers Ignite boxes.  Both have the same problem.  When watching Ignite Tv suddenly the screen goes black, no sound, for about 6 seconds, then resumes the program. This happens on both tvs.  Checked connections,  Cannot resolve th...

ultinet1 by I've been here awhile
  • 26114 Views
  • 79 replies
  • 4 likes

Bluetooth no longer compatible with Ignite TV?

Prior to November 2021, I was able to pair and use multiple sets of Bluetooth headphones. I’m assuming there was an update as the Bluetooth option isn’t even available. I cannot find the option. Was located under device settings. Huge disappointment ...

Rogers Internet TV Services

I have been a rogers customer for many years and normally not many issues. But when they changed to iptv instead of cable there is nothing but frustration. I have to reboot the iptv box many times a week. It cuts out for no reason. I have had rogers ...

dandt6 by I've been here awhile
  • 158 Views
  • 1 replies
  • 0 likes

Resolved! Remote percentage will not change past 74%

Hello, I hope someone has some advice or solution to this issue.   I have the Rogers Xfinity XR 15 remote, we  switched to Rogers last fall.   My first time changing my remote batteries, the remote went right back to 100%. I have checked and re-check...

amc098 by I've been here awhile
  • 237 Views
  • 4 replies
  • 0 likes

Intermittent Poor Resolution on TV Sports App

Hi! I use a sports app (TennisTV) that I access through my TV (LG 60UM7100).  When I had Bell Fibe TV, there was never any issues with watching recorded matches.  I recently switched to Rogers and have a Wi-Fi Xi6-T entertainment box supplying the si...

gregmatt by I've been here awhile
  • 199 Views
  • 2 replies
  • 0 likes

Bluetooth

The Bluetooth feature is awfulSeveral issues with connectivityA paired device will not work if you close the tvIt shows connected but doesn’t workOften have to forget a device and pair up againEven that doesn’t work for some devicesAnd unlike my phon...

zed by I plan to stick around
  • 127 Views
  • 1 replies
  • 1 likes

Disney Channel non stop buffering

We signed on to the Disney Channel. We have Rogers Ignite high speed internet. We have only had it a few days and it is virtually almost impossible to watch due to constant buffering. We have NetFlix, Apple, Prime and none of these do this.  We have ...

SGlod by I've been around
  • 170 Views
  • 1 replies
  • 0 likes

Resolved! Moved Channels

2 of 3 channel moves from the recent (January 1st) channel changes are very confusing. Does anyone have info about the lost channels that were supposedly moved (see below) ?.   Moving was Discovery Science on channel 231 but Discovery Science's new c...

crpl2 by I plan to stick around
  • 1365 Views
  • 2 replies
  • 0 likes

Xfinity tv sucks

While I received tech support from a very good employee, absolutely nothing has changed to my service! I think it may have gotten worse. I think my next change will be to Bell! Thanks for nothing Rogers!     ***Edited Labels***

Tv picture flickering in and off with sound on

Hoping to find an answer as to why my tv screen is flickering on and off while the sound remains on. Tried everything. Tested the tv in another location and no problem. Brought another tv in and tried on the flickering location and it had the same pr...

Sdoodle1 by I've been here awhile
  • 387 Views
  • 4 replies
  • 0 likes

Ignite disconnecting from vpn

I just switched to rogers ignite. The one thing I was was I wanted to make sure the switch didn't interfere with working from home. I never had any issues prior to switching. Now, my VPN disconnects and reconnects every few seconds, causing all of my...

Jen91 by I've been here awhile
  • 2287 Views
  • 6 replies
  • 1 likes

Intermittent screen freezes and audio dropout

I constantly experience intermittent screen freezes and have the audio drop out, to the point that it is often impossible to simply watch a show or movie.  No amount of reboots or any of the other solutions suggested by Rogers works.  I see that othe...

srrv by I've been around
  • 23087 Views
  • 41 replies
  • 10 likes
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