Ignite TV™
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Resolved! Ignite TV Channels Missing

When I signed up for the Ignite TV I lost some  of the channels I watch a lot.  I.e. 21 and 22 where I watch Blue Jays, and Channel 747 (plus other Stingray music channels).  How can I get them back?  Your information is not very user friendly for an...

Flowygroyg by I've been here awhile
  • 2181 Views
  • 4 replies
  • 0 likes

Advice/Tips…Help?!

I received a notice from Rogers stating that the tv digital boxes with the model #’s starting with SA or PA would be decommissioned after a certain date and were offering to upgrade to Ignite Tv. Our condo has some sort of deal with Rogers for our ca...

Fherrera by I've been here awhile
  • 99 Views
  • 2 replies
  • 0 likes

System Refresh Failure

Well, not failure. It has been a very long time that System Refresh has not worked. I have waited on the phone but gave up. I had a tech here once and he pushed buttons on my remoite and it went into system refresh (not the A button, or in settings o...

schmidtp by I plan to stick around
  • 507 Views
  • 15 replies
  • 0 likes

4K

I clicked on a channel, it asked if I wanted to watch in 4K and I clicked it and now I can’t access any channels. The voice button, guide button won’t work and it says: video is unexpectedly unavailable. Anyone know how to fix this? I’ve turned every...

Lwebb83 by I've been around
  • 101 Views
  • 1 replies
  • 0 likes

Intermittent screen freezes and audio dropout

I constantly experience intermittent screen freezes and have the audio drop out, to the point that it is often impossible to simply watch a show or movie.  No amount of reboots or any of the other solutions suggested by Rogers works.  I see that othe...

srrv by I've been around
  • 14225 Views
  • 35 replies
  • 8 likes

Resolved! Accessing Ignite TV on a Smart TV without a Box

I have a new 2020 LG Smart TV.  I can watch Ignite TV via my computer, iPad and iphone (obviously without a box).  I want to be able to watch Ignite on the new TV the same way.  However, it wont let me because I dont have an IOS or Android system as ...

MommaMirab by I'm here a lot
  • 71858 Views
  • 31 replies
  • 2 likes

Flex Channels

I recently switched from cable to Ignite. I was told I could swap channels using Flex option. When I called I was told Flex no longer exists. If I call back the next support person says I should have it. What gives. Does Flex exist or not?       ***E...

roycer1 by I've been here awhile
  • 5062 Views
  • 13 replies
  • 0 likes

Wrong channels one week after upgrade to Ignite TV.

Hi. I'm having a similar issue.I live in eastern Ontario but I'm only receiving the channels someone in Toronto would receive. I do not have CTV Ottawa, CBC OTTAWA, and the Weather Network is for the Pickering area near Toronto. We just upgraded to I...

Jcjc1 by I've been here awhile
  • 203 Views
  • 1 replies
  • 0 likes

Resolved! What happened to Ignite TV only packages?

    Get Ignite TV without any additional services Ignite TV is now available as a standalone service. An Ignite TV Bundle with Ignite Internet is required to access streaming apps through Ignite TV. Discover the ultimat...

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Mick33 by I've been here awhile
  • 541 Views
  • 6 replies
  • 0 likes

Resolved! Weak WiFi

Hi, lately I have had to reboot the TV box a number of times each week, sometime multiple times a day. I notice the WiFi icon on the Rogers (Guide, Saved, etc) screen has one "bar" only & I wonder if that is the problem. I also notice the WiFi on my ...

nickdiamand by I plan to stick around
  • 775 Views
  • 10 replies
  • 0 likes

Ignite Total TV Missing a Channel

So i upgraded to Total TV/Internet and according to the email that i received from one of the agents OutTv channel 339 in Toronto is included and other agents that i have spoken to on chat stated that it is included in my package. When i got to the c...

Teach by I'm here a lot
  • 2859 Views
  • 20 replies
  • 0 likes

Resolved! Which TV packages offer International News theme pack?

Figuring out new 2-yr contract, possibly switching to Total, from Flex 20. Can't figure out if the $5 International News Theme Pack is available with Ignite Total, and glitches in the Rogers system prevented CSR today from accessing a lot of informa...

GF9 by I've been here awhile
  • 371 Views
  • 5 replies
  • 0 likes

Feedback After Switching to Ignite TV

I recently switched to Ignite TV and internet and I’m sorry that I did.The channel guide is terrible. It’s black and white and difficult to read. Each page only displays four lines and when you page down the last line on the previous page is repeated...

bobleuz by I've been here awhile
  • 8835 Views
  • 25 replies
  • 1 likes

Audio Lag on Ignite TV

I just switched to Rogers Ignite internet and TV.I can see that voice lags vs video on ALL channels. Very annoying! I see multiple posts about it, but yet to see a resolution. Is constant video box rebooting will be my life now on or is there a lasti...

Olga2 by I've been here awhile
  • 9389 Views
  • 18 replies
  • 1 likes

Unauthorized Movie Charges

I was surprised to see my bill for the month of May 2024 that I have been charged for 2 movies which I did not rent. Eversince I have been a Rogers customer I never rented a movie. I called them they said yes in their system is shows I rented. How ca...

InojalesR by I'm here a lot
  • 1128 Views
  • 13 replies
  • 0 likes

Resolved! Ignite is Unreliable

We switched to Ignite in December, worst decision we've made. Before switching, if internet went down, you'd still have your other services, now it's very frustrating because every time Ignite goes down which has become a  frequent occurrence for us,...

steelback by I've been here awhile
  • 6999 Views
  • 22 replies
  • 1 likes