Ignite TV™
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Ignite TV keeps freezing

Anybody knows how to fix ignite TV that keeps freezing?  Its been 2 days now.  It happened before. Really tired of it and din’t have 3 hours (again) to spend on the phone with Rogers to only tell me at the end a technician will have to come to my hou...

Johnny37 by I've Been Around
  • 641 Views
  • 4 replies
  • 1 likes

Resolved! Intermittent screen freezes and audio dropout

I've had Ignite TV running for a month without issues but yesterday my TV signal has started random freezes on the screen and/or audio dropouts for a few seconds at a time. Sometimes a few times per hour and other times every minute or two on all sta...

markfink777 by I Plan to Stick Around
  • 4114 Views
  • 68 replies
  • 4 likes

Resolved! Pairing issue with brand new Ignite box and XR15 Remote

Hitting Rogers and Info button only flashes green, TV remains black screen with Cable box text Hitting A and D and pressing 991 also does nothing Hitting A and D and pressing 987 does nothing Over several minites TV turns off by itself but remote can...

jrharv by I'm Here A Lot
  • 337 Views
  • 14 replies
  • 0 likes

Sound Drops and Some Pixelation on Channel 9 Yes TV

I have noticed that I have had frequent pixelation and sound drops on Channel 9 Yes TV for over a week now.  Other channels seem to be fine but this one has it often.   Is there a transmission problem going on?   Thanks     ***Edited Labels***

Alex4161 by I'm a Reliable Contributor
  • 55 Views
  • 2 replies
  • 0 likes

Samsung HW-53C Soundbar Dropouts

Hello, my new Samsung HW-53C Soundbar has intermittment dropouts. It can go days, even a week, working absolutely fine. Then suddenly, every so many minutes or seconds, there will be no sound through the soundbar. But there will be sound through the ...

chdiamo1 by I Plan to Stick Around
  • 154 Views
  • 8 replies
  • 0 likes

Resolved! How to cancel Crave through Ignite TV

About 3 weeks ago I accepted an email offer from Rogers for one free month of Crave. The promotion expires soon, and since I am not planning to continue, I am trying to figure out how to cancel it, before they start charging me $20 a month.   The pro...

pp171 by I Plan to Stick Around
  • 1174 Views
  • 4 replies
  • 0 likes

More Stingray Music Changes??

Back in October, 2020, Rogers rejigged their Stingray music channels (they removed a ton of channels and added some) and reassigned channel numbers, filling channels 370 - 409, inclusive.  Looks like things may be changing again.  When I look at my s...

-G- by Resident Expert
  • 126 Views
  • 2 replies
  • 0 likes

RDK 3117

Rebooted modem and box etc etc. this error come up all the time and makes watching tV unbearable on my downstairs TV     ***Edited Labels***

Ignite TV - Flex 20 + Sports

I have spent 5 hours on the phone yesterday until someone was able to help, all I wanted was to renew my bundle and try to keep price stable - I had to remove HP from bundle but I was willing to give it up so I don't pay more. However the rest - inte...

biarares by I've Been Here Awhile
  • 107 Views
  • 3 replies
  • 0 likes

Local radio stations

I'm getting ignite put in next week and I need to know if I can get local radio stations. I know it doesn't come with the TV stations but is there anyway you can download an app like TuneIn what's something I can get radio stations on. Thanks   ***Ad...

Resolved! Service Interruption: Ottawa, ON (Navan/Sarsfield area)

I'm in the Navan/Sarsfield area and we had a short power outage. When the power came back on we had no Rogers services . The phone, TV and internet are not currently working. I've talked with my neighbour who is also with Rogers and theirs is out as ...

LucBerg by I've Been Here Awhile
  • 73 Views
  • 2 replies
  • 0 likes

Ignite TV Now Playing when using browser

I use the Ignite TV portal quite a bit on my Mac.  Im curious as to what determines the channel displayed on the Now Playing in For You.  It doesn't seem to use my channel preferences, but always shows WGRZ Buffalo.  I never watch that channel.  If t...

jonmarvin by I've Been Here Awhile
  • 77 Views
  • 4 replies
  • 0 likes

Ignite TV remote

I suppose this isn’t a serious complaint. More of a suggestion. You need to find out who designed the Rogers Ignite TV remote. Ask them why they put the exit button right below the rewind button. Made them the same shape and size. Didn’t make it illu...

davidhurl by I've Been Around
  • 247 Views
  • 8 replies
  • 0 likes

Resolved! Rogers Ignite Modem

How long does it take for modem to reboot after disconnecting power then plugging back in  4 TVs and internet       ***Edited Labels***

Mide by I've Been Around
  • 79 Views
  • 1 replies
  • 0 likes

Ignite TV: Bluetooth drops after 2-5 minutes.

Hello,Since approx. end of January (I think there was firmware upgrade on around Jan 23) the Ignite TV STB (ver. AX061AEI_5.10p7s1_PROD_sdy, firmware 161.0.0 rel. Feb 16) the device drops Bluetooth connection after approx. 2-5 minutes.   The headsets...

bez_ucha by I've Been Around
  • 57 Views
  • 1 replies
  • 0 likes

Ignite Screensaver Options

I am tired of the constant Ads running in the screensaver. I get you want to save power but there should be a pictures only mode as well as a dark screen (no ads no pictures option) for those of us who like to fall asleep to the TV but don't want the...

Myktay by I've Been Around
  • 65 Views
  • 1 replies
  • 1 likes

Resolved! Autoplay on On Demand TV Episodes?

Is there an autoplay setting for watching tv episodes on demand in ignite tv? Hate having it default back to the audio on the last cable channel I watched. I don’t want to be prompted for every episode.       ***Edited Labels***

Shesammy by I'm Here A Lot
  • 661 Views
  • 4 replies
  • 0 likes

I keep lagging during gaming

Hey ive been lagging for past month on warzone when i game and my latency is very high now between 80-130ms. It used to be 30-50ms. I am 1gbps and 50mbps package. The tech changed the modem to xb8 today and still having issues but he cant figure out ...

bazaar by I've Been Here Awhile
  • 99 Views
  • 3 replies
  • 0 likes

Flex exchange issues

Having issues exchanging flex channels all night. “Technical issues”Does this actually EVER work??   **Labels Added**    

Estelle13 by I've Been Around
  • 97 Views
  • 2 replies
  • 0 likes