Ignite TV™
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Resolved! Ignite is Unreliable

We switched to Ignite in December, worst decision we've made. Before switching, if internet went down, you'd still have your other services, now it's very frustrating because every time Ignite goes down which has become a  frequent occurrence for us,...

steelback by I've been here awhile
  • 4465 Views
  • 20 replies
  • 1 likes

Ignite TV and Internet vs Classic Digital

We currently are using four older Rogers digital boxes along with a digital modem and phone adapter, we along with our neighbors periodically experience pixelation do to low signal strength, a Rogers tech showed me how to check the strength on one of...

Callie by I'm here a lot
  • 4147 Views
  • 15 replies
  • 0 likes

CNNgo

Until about 24 hours ago I was able to livestream CNNgo on my laptop.  I have been using it for years. Now when I choose my tv provider and sign in, it just continures to buffer and never actually connects. What's up?

GillA by I've been around
  • 85 Views
  • 1 replies
  • 0 likes

Resolved! Accessing Ignite TV on a Smart TV without a Box

I have a new 2020 LG Smart TV.  I can watch Ignite TV via my computer, iPad and iphone (obviously without a box).  I want to be able to watch Ignite on the new TV the same way.  However, it wont let me because I dont have an IOS or Android system as ...

MommaMirab by I'm here a lot
  • 55330 Views
  • 25 replies
  • 2 likes

ignite tv/modem setup

getting the ignite tv/internet on tuesday saw this in a post [You can still perform the basic configuration of your Ignite gateway using a web browser but there are some configuration actions that can only be performed using the iOS or Android mobile...

hiho by I'm a regular
  • 365 Views
  • 7 replies
  • 0 likes

Gateway upgrade from XB6 to XB7

While resolving some Ignite issues last week, the rep informed me that I was eligible for a free upgrade of my gateway (from XB6 to XB7).  This was scheduled to happen this morning.  Since the tech came to swap the boxes, I no longer have any service...

reed935 by I plan to stick around
  • 225 Views
  • 2 replies
  • 0 likes

Alexa - Echo Dot Compatibility

We changed to Rogers Ignite last night. Is the Echo Dot- Alexa compatible with this service. How can I connect them?   **Labels Added**    

LindaLinke by I've been here awhile
  • 388 Views
  • 2 replies
  • 0 likes

Migrating from Legacy to Ignite TV

I have some questions about Ignite TV, moving form a Legacy setup.   I'm assuming the XI6-A and XI6-T are the newest TV boxes for Ignite TV, and the XB7/XB8 is the latest modem.   Can the XB7/XB8 be put into bridge mode with all WiFi disabled?  Or is...

ablatt by I plan to stick around
  • 491 Views
  • 2 replies
  • 0 likes

Ignite Installation no Fibre to the home

Sigh.This is the second time a Rogers technician has come to my house to install Rogers ignite tv and internet. This is also the second time I’ve been told YES YOU HAVE THE FIBRE IN YOUR AREA AND TO YOUR HOUSE!After a month between the first non inst...

U2brothr by I plan to stick around
  • 960 Views
  • 11 replies
  • 0 likes

No Service

Everything is down except my cell phone. Tv, phone, internet since 5ish. Used that useless Anna and said I was getting connected to a live agent. Fell asleep, went to bed for a nap. Still no live agent. Then my mom told me she got a text around 5 say...

AnnHammond by I've been here awhile
  • 305 Views
  • 2 replies
  • 1 likes

Ignite tv and internet dropping

My ignite tv just stops at random times for several minutes up to half an hour, sometimes it is because the internet has gone off again and sometimes it’s just the tv. I never had any issues with my old internet and next box only since the so called ...

faifley by I've been here awhile
  • 234 Views
  • 1 replies
  • 0 likes

Fibre Optic Installation and Customer service

Here is my complaint Rogers Communications and I hope the CRTC - Canadian Radio-television and Telecommunications Commission - Canadian Radio-television and Telecommunications Commission is paying attention Rogers (333 Bloor St East, Toronto, ON) has...

DF62 by I've been around
  • 494 Views
  • 1 replies
  • 1 likes

Held hostage for 3weeks without service and no solve!!

We have been without service for 3 weeks since failed fiber ops install. At day 11 they did get us connected and then by mistake cancelled our account. I have spent over 30 hours on the phone.. They now say we are 10 more days for a potential tech to...

Heldhostage by I've been here awhile
  • 409 Views
  • 2 replies
  • 0 likes

Resolved! Ignite TV Package Makes no Sense

I currently have Bell WiFi but wanted to get the Ignite TV package so I can use the voice command to search for programs. After installation, I discovered I couldn't access other apps (YouTube, Netflix, Prime) since "Viewing this content requires Rog...

dlindop by I'm here a lot
  • 817 Views
  • 4 replies
  • 0 likes