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Forum Posts

4K HDR and Dolby Vision

So I've just ordered my first 4K TV (LG OLED C1 65").  I know the built in TV apps will show HDR and Dolby Vision for Prime and Netflix.  I'd like to use just one remote and stream Netflix and Prime through the Rogers Ignite box.  Will the Ignite box...

CorvalisTTX by I've Been Here Awhile
  • 2270 Views
  • 10 replies
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Resolved! Ignite TV - Clearing Recordings of Discontinued Shows

Clearing PVR Recordings of Discontinued Shows   In my PVR days … all the shows that were "Scheduled" to be recorded (whether they were actually going to be recorded the following week or not) appeared as icons in the scheduled section even if there w...

OldFatUgly by I Plan to Stick Around
  • 2149 Views
  • 5 replies
  • 0 likes

Ignite TV Amazon Prime Video App - Closed Captioning Issues

Rogers just upgraded our system to Ignite TV. In the Prime app the closed captioning keeps turning back on even though we want it stuck on default. I turn it off then the next day it's back on. No one here is turning it on.    We used to view Prime t...

mdmorel by I've Been Around
  • 4071 Views
  • 31 replies
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Thinking of upgrading to Ignite TV

Hey, I am thinking of moving to Ignite TV and internet.  My only reason to pause on this is my current home network set up.  My current Rogers modem is in bridge mode which then feeds my personal wireless router then my Ubiquiti AP so that I have who...

burnsie by I've Been Here Awhile
  • 84 Views
  • 1 replies
  • 0 likes

Need help adding a new TV box

Been try to get a hold of customer service to add new product since Dec 31st. 2 1/2hr, 1 1/2hr, 3 hrs now on hold for another 1 1/2hr and going. Is anyone working? Tried to go to store on Dec 30 and they said they can't help with a new cable box. I n...

LivB_9876 by I've Been Around
  • 71 Views
  • 1 replies
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Resolved! Using the Ignite TV Modem/Gateway in Bridge Mode

There have been many questions in the Rogers Community Forums lately from users who have switched to Ignite TV and now wish to enable Bridge Mode on the Ignite modem/gateway and use Ignite TV with their own routers and Wi-Fi access points.  The Ignit...

-G- by Resident Expert
  • 67527 Views
  • 274 replies
  • 8 likes

Resolved! Light on or off tv box

I recently got ignite TV, I have two boxes, the box in the living room has a indicator light that stays on. The box in my bedroom  has the light off, should both boxes have the light on? And if so, how do I, turn on the light. Thank you   ***Edited L...

Xi6-t default power on channel

Hey everyone,My grandma recently just moved apartments and they have been provided with the new xi6 box.She's 99 and previously we had her tv auto tune into her favorite channel on power on, but we cannot find this option for her on this new box.Is t...

stokedcrf by I've Been Around
  • 617 Views
  • 4 replies
  • 0 likes

Using Alexa with Ignite TV

I would like to use my Ignite TV with Alexa from Amazon. I do not see a skill in Alexa that would permit this. How do I link my Ignite TV with Alexa so that I can use the Alexa app as an Ignite Remote to control the On/Off function of my Samsung UN55...

bobp3008 by I've Been Here Awhile
  • 1505 Views
  • 4 replies
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[Not] Connecting Amazon Fire TV Cube (3rd gen) to Ignite Xi6 Box

The 3rd gen Cube has an HDMI input, which is supposed to enable it to control more cable boxes. Amazon expressly lists Roger’s Ignite boxes as compatible, but I cannot manage to connect them for the life of me. I’ve tried to connect using the HDMI co...

griwei by I've Been Here Awhile
  • 395 Views
  • 12 replies
  • 0 likes

I cannot get authentication for global tv app

I cannot get authorization for the global tv app. I tried to follow the instructions on how to send a private message to “community helps” on previous forums but that has not been working for me. Please help. This is frustrating     ***Edited Labels*...

Cami123 by I've Been Around
  • 720 Views
  • 5 replies
  • 0 likes

Ignite TV and Airpods via Bluetooth - volume?

Finally upgraded to Ignite TV on the weekend.  Pretty good so far.  Noticed Bluetooth device support.   I paired my Airpod Pro's easily enough.     But I can not seem to adjust the volume.  The default when connected is on the high end of comfortable...

mackbig by I've Been Here Awhile
  • 1995 Views
  • 3 replies
  • 0 likes

D Button on Voice Remote

Can you program the D button. Be nice to have a quick shortcut to fav channel, app etc   **Labels Added**    

Kittyjkat by I've Been Around
  • 83 Views
  • 1 replies
  • 0 likes

Autoplay on Crave?

Is there an autoplay option on Crave?   So it will go straight to the next episode without needing to use the remote?+   ***EDITED LABELS***

Ghulam2 by I've Been Around
  • 182 Views
  • 1 replies
  • 0 likes

simplex icon

how do i get rid of simplex icon flashing every 10 seconds on the screen   **Labels Added**    

mike975 by I've Been Around
  • 98 Views
  • 1 replies
  • 0 likes

Xi6 Colorspace

Does anyone know how to change the Technicolor Xi6 Colorspace? On my Samsung TV using the Xi6 the color is very RED, so I suspect the TV isn't detecting the color space properly. I never had this issue with the old 4K boxes or Nextbox 3 PVR.        *...

gp-se by I'm an Advisor
  • 1318 Views
  • 8 replies
  • 0 likes