Ignite TV™
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System Refresh Failure

Well, not failure. It has been a very long time that System Refresh has not worked. I have waited on the phone but gave up. I had a tech here once and he pushed buttons on my remoite and it went into system refresh (not the A button, or in settings o...

schmidtp by I plan to stick around
  • 679 Views
  • 15 replies
  • 0 likes

Resolved! Change Network Settings on Xi6 Set-top Box

I plugged in a set-top box.  It displays an error "There's a problem with the connection", shows additional text then an image that says Network Settings, which seems to be grayed out and an error code of RDK-03087.   I'm trying to connect the set-to...

hectop by I plan to stick around
  • 428 Views
  • 5 replies
  • 0 likes

Ignite TV Connection Powering off

We currently have 4x TVs hooked up with individual ignite boxes for each TV in our restaurant dining room.  The boxes will routinely turn off multiple times throughout the day. Looking into it it could be a connection issue as the power savings setti...

LCGOrillia by I've been here awhile
  • 454 Views
  • 7 replies
  • 0 likes

Resolved! Tips on Rogers Ignite Remote

I'd like to be able to turn off the tips for using the Ignite TV remote that pop up when I use the onscreen Guide. I already know that if I want to move forward to the next day, I can use the fast-forward button. I don't need to be reminded of that e...

mlaffs by I've been around
  • 389 Views
  • 2 replies
  • 0 likes

Resolved! Can you change the OSD timeout after skipping?

After you skip forward or back on an Ignite TV box, an On Screen Display (OSD) comes up and obscures a large portion of the lower half of the screen for about 5 seconds.  Is there any to change this to 1 second?  I looked through the menus and didn't...

wayner92 by I'm a senior contributor
  • 770 Views
  • 5 replies
  • 0 likes

Setup Ignite TV on a Samsung TV

Trying to set up Ignite on our Samsung QLED Tizen QN55 (2017) and when I try to select the source (long press), nothing happens. I plugged the HDMI into the OneConnect port on the back of the TV (there doesn't seem to be a dedicated HDMI port). Any a...

Distorted Picture on IgniteTV

We have just had Ignite TV installed and our main set is an old Panasonic model and not a flat screen. The image on screen is distorted - stretched too tall and out of proportion. Is there a way to get a letterbox format the way our old Gateway had i...

JohnR1 by I've been here awhile
  • 715 Views
  • 6 replies
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Resolved! Xi6-t default power on channel

Hey everyone,My grandma recently just moved apartments and they have been provided with the new xi6 box.She's 99 and previously we had her tv auto tune into her favorite channel on power on, but we cannot find this option for her on this new box.Is t...

stokedcrf by I've been around
  • 3428 Views
  • 5 replies
  • 0 likes

Resolved! TV Program with DTV on iPhone

I was watching a program on my iPhone that has DTV. A voice describes everything the person is doing and it's annoying to say the least.   Is there a way I could turn it off in the iPhone settings? I know how to turn it off through the TV menu but no...

falcios by I'm a senior enthusiast
  • 748 Views
  • 5 replies
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Resolved! XR15 Remote No Longer Controls Soundbar?

Have paired my ignite remote with a Samsung TV and Yamaha soundbar for a couple of years now.    It has worked perfectly.   Had a defective "arrow" button on that remote, so contacted Rogers for a replacement.    In the meantime I grabbed another XR1...

robtoe by I'm a reliable contributor
  • 904 Views
  • 6 replies
  • 0 likes

Resolved! Light on or off tv box

I recently got ignite TV, I have two boxes, the box in the living room has a indicator light that stays on. The box in my bedroom  has the light off, should both boxes have the light on? And if so, how do I, turn on the light. Thank you   ***Edited L...

Cannot Log into Ignite TV from Computer

The site that allows to Login to Ignitve TV shows " esfapi.rogers.com "is down or certificate issued has expired. Not sure what to do.       ***Edited Labels***

wayneb71 by I've been here awhile
  • 961 Views
  • 7 replies
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I cannot get authentication for global tv app

I cannot get authorization for the global tv app. I tried to follow the instructions on how to send a private message to “community helps” on previous forums but that has not been working for me. Please help. This is frustrating     ***Edited Labels*...

Cami123 by I've been around
  • 6116 Views
  • 9 replies
  • 0 likes

Using Alexa with Ignite TV

I would like to use my Ignite TV with Alexa from Amazon. I do not see a skill in Alexa that would permit this. How do I link my Ignite TV with Alexa so that I can use the Alexa app as an Ignite Remote to control the On/Off function of my Samsung UN55...

bobp3008 by I've been here awhile
  • 4792 Views
  • 8 replies
  • 0 likes

Resolved! How to access Ignite TV on computer while using VPN?

I am using a VPN for privacy reasons, not to bypass any geofencing.    Is there any way to bypass the This Video Cannot Be Played error while staying connected? I am using NordVPN. As soon as I disconnect Nord, the video resumes.       ***Added Label...

CJ35 by I've been here awhile
  • 792 Views
  • 1 replies
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Harmony and Ignite

Just changed over to ignite and wanted to know what people that have harmony remotes are entering for the ignite boxes?Xfinity Xi6-T or Rogers Xi6-T?     ***Added Labels***

robleggett by I've been around
  • 1344 Views
  • 4 replies
  • 0 likes

Skip feature

The skip feature using page up and down is only available in 30 second and five minute intervals. With the previous digital TV remote the skip feature was three minute intervals a much better interval time to skip commercials. can Rogers provide an a...

s-g by I've been here awhile
  • 2978 Views
  • 8 replies
  • 0 likes