This last week is strange. Nothing with my home set up has changed. Xb8 is plugged directly into the wall outlet. Nothing near it or around it. Been working for years with limited issues. The gateway seems to have no issues being up and running, alwa...
The Xfinity set top box will randomly freeze up and go to a blank screen, the box doesn’t even respond to the remote. For a split second the screen will say it’s unable to connect to the internet, but the gateway is a meter away from the xfinity box....
Experiencing 5-6 second black outs every 2 to 3 minutes. Rogers technician came out 2 separate times and replaced all our equipment everything and still having issues. Can’t get thru to create a service request thru the rogers app so frustrating. I w...
On March 2 TV started blacking out intermittently. No picture no sound every couple minutes. Blackouts would persist for about 15 seconds then TV would resume. This kept repeating. TV screen then showed software update ongoing message, but problems ...
For the past several months I lose connectivity when watching TV especially another app almost daily. It's very frustrating. I always have to disconnect from the Gateway and reboot it. Last time my remote stopped working properly too. **Labels Upda...
My ignite box which is connected to my Samsung TV has been repeatedly turning off. Sometimes it happens multiple times as I'm watching TV and it's very frustrating.Other times, I'll be watching something on Prime or Netflix, and it does the same thin...
I've been a Rogers client for a very long time, but I'm getting to the tipping point. I appreciate how all of these customer support people have been trained and keep trying to defuse the situation with eye rolling comments about how "they understand...
Hi, lately I have had to reboot the TV box a number of times each week, sometime multiple times a day. I notice the WiFi icon on the Rogers (Guide, Saved, etc) screen has one "bar" only & I wonder if that is the problem. I also notice the WiFi on my ...
I’ve been having issues with dropped service ( tv and internet) every day for over two years. I’ve had my cable line replaced, my modem replaced, connectors replaced and changed to the latest ignite package. Still continued loosing service. Wednesday...