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I cannot get authentication for global tv app

I cannot get authorization for the global tv app. I tried to follow the instructions on how to send a private message to “community helps” on previous forums but that has not been working for me. Please help. This is frustrating     ***Edited Labels*...

Cami123 by I've been around
  • 5760 Views
  • 9 replies
  • 0 likes

Ignite Box not activated

The replacement STB arrived Tuesday. I have made many calls but yet to have my TV working. I got a "Device activation has failed due to error: 012." message.   *Added Labels*

cadlewis by I've been here awhile
  • 690 Views
  • 6 replies
  • 1 likes

Resolved! Ignite services

We've switched to Ignite services and have been trying to set up the boxes and connect the phone since Tuesday March 19th.  When the technician came on Friday, he couldn't register the boxes because Roger's system was down so we were told.  He called...

Help Needed: No Services After Failed Installation Attempt

I recently became a new customer and had a technician come to my home on Saturday to install the Rogers Ignite bundle, which includes internet and cable. Unfortunately, the technicians were unable to activate the hardware. They left the cables on the...

Nightfall06 by I've been here awhile
  • 308 Views
  • 1 replies
  • 0 likes

Global App Won’t Authenticate

When I enter the authentication code and select Rogers to sign in all I get is a 404 Page Not Found error message on my Tv. How do I fix?       ***Edited Labels***

KMP13 by I've been around
  • 2588 Views
  • 10 replies
  • 0 likes

Nextbox 3.0 (9865HD) to Ignite

Hi, I current have 3 nextboxes and last week all three of my boxes were stuck on 01 and no cable for almost a week was using my Roku USB stick to stream.. Figuring this has to be a signal issue on Rogers side, called support and they tried zapping th...

Paxton350 by I'm here a lot
  • 1645 Views
  • 12 replies
  • 0 likes

Resolved! Global TV app, channels not available

I have the rogers ignite premier package.I got the Global TV app to watch on demand shows on the History Channel.But when I sign in using my rogers credentials, it says "based on my tv package, I have access to global and global news only".Why is thi...

dave2552 by I've been here awhile
  • 3708 Views
  • 10 replies
  • 0 likes

Resolved! Issues Connecting Ignite TV Box to Samsung TV When Prompted

I am reconnecting the Rogers ignite box to my Samsung Frame tv.It did not recognize the device and I am trying the "manual' process to add it to the HMDI1 connection on the TV.The Samsung menu asks for the "TV Provider" and shows a picklist.  There i...

ignite tv/modem setup

getting the ignite tv/internet on tuesday saw this in a post [You can still perform the basic configuration of your Ignite gateway using a web browser but there are some configuration actions that can only be performed using the iOS or Android mobile...

hiho by I'm an enthusiast
  • 1874 Views
  • 7 replies
  • 0 likes

Ignite Installation no Fibre to the home

Sigh.This is the second time a Rogers technician has come to my house to install Rogers ignite tv and internet. This is also the second time I’ve been told YES YOU HAVE THE FIBRE IN YOUR AREA AND TO YOUR HOUSE!After a month between the first non inst...

U2brothr by I plan to stick around
  • 2268 Views
  • 11 replies
  • 0 likes

Held hostage for 3weeks without service and no solve!!

We have been without service for 3 weeks since failed fiber ops install. At day 11 they did get us connected and then by mistake cancelled our account. I have spent over 30 hours on the phone.. They now say we are 10 more days for a potential tech to...

Heldhostage by I've been here awhile
  • 627 Views
  • 2 replies
  • 0 likes

Rogers Ignite Bundle Installation Questions

Hello , does Rogers really have to run in new cables in to our apartment from outside to setup an Ignite Bundle ? We been living here for years so are the old coaxial cables inside still good enough for the new Ignite program? Is it necessary for me ...

Ignite TV Channel Lineup

I am currently subscribed to Digital TV but having increasingly poor reception, as well as poor internet signal.  I have been told numerous times by both customer support and service techs that I should move to Ignite TV and all my problems will be s...

GWD by I plan to stick around
  • 7320 Views
  • 4 replies
  • 0 likes

Ignite TV - New Customer - Feedback

I just switched to Ignite on Friday, not too happy thus far.  I was never told this was going to be an android box that has to be shutdown all the time  and restarted to get it to work properly. I was amazed to see that if you press the A button on t...

TracyLee by I've been here awhile
  • 560 Views
  • 3 replies
  • 0 likes

Changing to ignite TV

I scheduled installation/activation of ignite TV.  It took 3 days to get through to anyone at Rogers who could set this up.  Now I am trying to reach someone/ANYONE at Rogers to reschedule the appoint.  I am now at 1.5 hours holding on the phone, and...

Considering Ignite Service with a Complicated Setup

I am considering getting Ignite service with bundle costs on my digital service going up. I have one TV on the top floor, one on the main floor, and one in the basement. Putting the system on the main floor would work in this scenario. What makes thi...

geddo by I plan to stick around
  • 1625 Views
  • 5 replies
  • 0 likes

Problems With Internet Since Installation

I bought a Ignite Internet 150-Unlimited on 27th July and until now (after 10 days) I don't have access to the internet. I work from home and over the last week I used either my data or McDonald's and Tim Hortons Internet. It's becoming a never-endin...

Omid1991 by I've been around
  • 508 Views
  • 1 replies
  • 0 likes