Ignite TV™
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Three New Ignite TV boxes - Just Delivered - None power up.

I received my three Ignite TV set-top boxes yesterday - opened up the boxes and plugged in everything as per the instructions. None of the boxes show a white light on top (which is supposed to happen). TV screen remains blank - even after a few hours...

miketk by I'm Here A Lot
  • 180 Views
  • 10 replies
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Ignite TV Channel Lineup

I am currently subscribed to Digital TV but having increasingly poor reception, as well as poor internet signal.  I have been told numerous times by both customer support and service techs that I should move to Ignite TV and all my problems will be s...

GWD by I Plan to Stick Around
  • 253 Views
  • 2 replies
  • 0 likes

Getting connected

I'm not connected, I went through the connect for success did that been approved everything's been done got my package picked out. I live in a new sixplex apartment that was the first one done by housing with shipping containers there's one tenant th...

I cannot get authentication for global tv app

I cannot get authorization for the global tv app. I tried to follow the instructions on how to send a private message to “community helps” on previous forums but that has not been working for me. Please help. This is frustrating     ***Edited Labels*...

Cami123 by I've Been Around
  • 236 Views
  • 1 replies
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Rogers cable coming to Kemptville?

Wondering if Rogers has plans to to expand its cable services to Kemptville anytime soon. Paying through the nose for currently unreliable service from another Internet/TV bundle provider. Thanks   **Labels Edited**    

KempRay by I've Been Around
  • 79 Views
  • 1 replies
  • 0 likes

How to Install Ignite TV with no Smartphone.

I do not have a smartphone, nor a smart tv, my old computer will not allow me to download the Wifi Hub app. How am I supposed to be able to even start to set up anything? I apologize as I have no computer skills, I am at a loss on how to even begin t...

tm52 by I've Been Around
  • 327 Views
  • 2 replies
  • 0 likes

Device activation has failed due to error: 012

Been having problems (again) with one of my STBs so Rogers swapped it out.  I received my new one and when I went to set it up, I get the following message:     Device activation has failed due to error: 012   I have spent hours on the phone with tec...

jjjjy7 by I Plan to Stick Around
  • 1657 Views
  • 3 replies
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Can I get Ignite TV without also switching my internet?

I was on chat tonight trying to see if I could get a better price on my cable.  The only thing I was offered was Ignite TV.  In poking around the web site, it seems this is only offered in a bundle with internet.  Is this the case?       ***Edited La...

slb260 by I Plan to Stick Around
  • 7813 Views
  • 17 replies
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Resolved! New Ignite TV Self Install

Looks like I will be doing a self install for a friend on Monday. This is a brand new building with Rogers fiber to the home.   So what does rogers use for the customer premise fiber termination to coax?    I am comfortable doing the self install. Ap...

Biollw by I'm an Advisor
  • 7103 Views
  • 75 replies
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Self-install Ignite TV questions

Hi,   I have an offer to move to Ignite Services from my existing Rogers services and have some questions about the "Ignite Express Setup" listed: Is the equipment shipped or does a technician drop it off? How do I return the old equipment?Will there...

evanhams by I've Been Here Awhile
  • 1506 Views
  • 7 replies
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Resolved! Using Ignite WiFi Hub app to install ignite TV

I have a day scheduled to install ignite tv and internet. I have set up rogers account (not a previous customer). I downloaded the app as I know I need that to complete self install. I can sign into the app but then I get a message that reads “to acc...

Timber72 by I've Been Here Awhile
  • 1615 Views
  • 7 replies
  • 0 likes

New Ignite TV Service But Account Not Activated Yet

I upgraded my Rogers internet package from the basic 30mbs package to the Ignite 150 and the service was done on January 4th, 2020. I have yet to get a faster speed than what i had and currently i have 3mbs. Ive called Rogers for the last few weeks a...

furniss by I've Been Here Awhile
  • 962 Views
  • 2 replies
  • 0 likes

Resolved! Issues Connecting Ignite TV Box to Samsung TV When Prompted

I am reconnecting the Rogers ignite box to my Samsung Frame tv.It did not recognize the device and I am trying the "manual' process to add it to the HMDI1 connection on the TV.The Samsung menu asks for the "TV Provider" and shows a picklist.  There i...

Rogers Ignite TV no Install Dates

So my promotional offer ended on Jan 08/20 and I was talked into this Ignite Tv, that took 2 days as the gentlemen who was helping me advised the system was down but now I was advised there are no install dates?? It’s been 3 days and I haven’t herd a...