Ignite TV™
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Forum Posts

Disney Plus Promo

I just renewed an Ignite bundle online and one of the promotions mentioned that if I renew online I could get Disney plus for 6 months. I had it previously on an expired bundle but it explicitly stated I would get another 6onths. I have not gotten an...

dm20141 by I'm Here A Lot
  • 6 replies

I cannot get authentication for global tv app

I cannot get authorization for the global tv app. I tried to follow the instructions on how to send a private message to “community helps” on previous forums but that has not been working for me. Please help. This is frustrating     ***Edited Labels*...

Cami123 by I've Been Around
  • 5 replies

Rogers Ignite Bundle Installation Questions

Hello , does Rogers really have to run in new cables in to our apartment from outside to setup an Ignite Bundle ? We been living here for years so are the old coaxial cables inside still good enough for the new Ignite program? Is it necessary for me ...

Ignite TV Channel Lineup

I am currently subscribed to Digital TV but having increasingly poor reception, as well as poor internet signal.  I have been told numerous times by both customer support and service techs that I should move to Ignite TV and all my problems will be s...

GWD by I Plan to Stick Around
  • 4 replies

Ignite TV - New Customer - Feedback

I just switched to Ignite on Friday, not too happy thus far.  I was never told this was going to be an android box that has to be shutdown all the time  and restarted to get it to work properly. I was amazed to see that if you press the A button on t...

TracyLee by I've Been Here Awhile
  • 3 replies

Changing to ignite TV

I scheduled installation/activation of ignite TV.  It took 3 days to get through to anyone at Rogers who could set this up.  Now I am trying to reach someone/ANYONE at Rogers to reschedule the appoint.  I am now at 1.5 hours holding on the phone, and...

Considering Ignite Service with a Complicated Setup

I am considering getting Ignite service with bundle costs on my digital service going up. I have one TV on the top floor, one on the main floor, and one in the basement. Putting the system on the main floor would work in this scenario. What makes thi...

geddo by I've Been Here Awhile
  • 5 replies

Problems With Internet Since Installation

I bought a Ignite Internet 150-Unlimited on 27th July and until now (after 10 days) I don't have access to the internet. I work from home and over the last week I used either my data or McDonald's and Tim Hortons Internet. It's becoming a never-endin...

Omid1991 by I've Been Around
  • 1 replies

Resolved! Issues Connecting Ignite TV Box to Samsung TV When Prompted

I am reconnecting the Rogers ignite box to my Samsung Frame tv.It did not recognize the device and I am trying the "manual' process to add it to the HMDI1 connection on the TV.The Samsung menu asks for the "TV Provider" and shows a picklist.  There i...

Three New Ignite TV boxes - Just Delivered - None power up.

I received my three Ignite TV set-top boxes yesterday - opened up the boxes and plugged in everything as per the instructions. None of the boxes show a white light on top (which is supposed to happen). TV screen remains blank - even after a few hours...

miketk by I'm Here A Lot
  • 10 replies

Getting connected

I'm not connected, I went through the connect for success did that been approved everything's been done got my package picked out. I live in a new sixplex apartment that was the first one done by housing with shipping containers there's one tenant th...

Rogers cable coming to Kemptville?

Wondering if Rogers has plans to to expand its cable services to Kemptville anytime soon. Paying through the nose for currently unreliable service from another Internet/TV bundle provider. Thanks   **Labels Edited**    

KempRay by I've Been Around
  • 1 replies

How to Install Ignite TV with no Smartphone.

I do not have a smartphone, nor a smart tv, my old computer will not allow me to download the Wifi Hub app. How am I supposed to be able to even start to set up anything? I apologize as I have no computer skills, I am at a loss on how to even begin t...

tm52 by I've Been Around
  • 2 replies

Device activation has failed due to error: 012

Been having problems (again) with one of my STBs so Rogers swapped it out.  I received my new one and when I went to set it up, I get the following message:     Device activation has failed due to error: 012   I have spent hours on the phone with tec...

jjjjy7 by I'm a Reliable Contributor
  • 3 replies

Can I get Ignite TV without also switching my internet?

I was on chat tonight trying to see if I could get a better price on my cable.  The only thing I was offered was Ignite TV.  In poking around the web site, it seems this is only offered in a bundle with internet.  Is this the case?       ***Edited La...

slb260 by I Plan to Stick Around
  • 17 replies