After being forced off Digital TV my Ignite doesn't work. I own3 digital boxes, I only use one. They are not the ones being decommissioned just yet. Suddenly, my TV service stops working with an authorisation/activation error. I called for tech supp...
Hello Community Forum, I am a new Rogers customer and have the Popular TV and Internet bundle. I received an email with a link to activate a free Disney Plus standard with Ads account. When I follow the link it says the code is invalid because It ...
I cannot get authorization for the global tv app. I tried to follow the instructions on how to send a private message to “community helps” on previous forums but that has not been working for me. Please help. This is frustrating ***Edited Labels*...
The replacement STB arrived Tuesday. I have made many calls but yet to have my TV working. I got a "Device activation has failed due to error: 012." message. *Added Labels*
We've switched to Ignite services and have been trying to set up the boxes and connect the phone since Tuesday March 19th. When the technician came on Friday, he couldn't register the boxes because Roger's system was down so we were told. He called...
I recently became a new customer and had a technician come to my home on Saturday to install the Rogers Ignite bundle, which includes internet and cable. Unfortunately, the technicians were unable to activate the hardware. They left the cables on the...
When I enter the authentication code and select Rogers to sign in all I get is a 404 Page Not Found error message on my Tv. How do I fix? ***Edited Labels***
Hi, I current have 3 nextboxes and last week all three of my boxes were stuck on 01 and no cable for almost a week was using my Roku USB stick to stream.. Figuring this has to be a signal issue on Rogers side, called support and they tried zapping th...
I have the rogers ignite premier package.I got the Global TV app to watch on demand shows on the History Channel.But when I sign in using my rogers credentials, it says "based on my tv package, I have access to global and global news only".Why is thi...
Need advice / help.On Dec 8, the morning of my Digital channels was all there, in the afternoon I was left with about ten channels. I called Rogers they said they do not support legacy anymore that I needed to switch to ignite. I went to swap the nex...
I am reconnecting the Rogers ignite box to my Samsung Frame tv.It did not recognize the device and I am trying the "manual' process to add it to the HMDI1 connection on the TV.The Samsung menu asks for the "TV Provider" and shows a picklist. There i...
getting the ignite tv/internet on tuesday saw this in a post [You can still perform the basic configuration of your Ignite gateway using a web browser but there are some configuration actions that can only be performed using the iOS or Android mobile...
Good Morning, We will be moving shortly into a 40 year old townhouse, the previous owners were using Rogers Ignite TV and Internet and we are thinking of transition over to it, we are currently have rogers internet and digital tv (legacy). The c...
Sigh.This is the second time a Rogers technician has come to my house to install Rogers ignite tv and internet. This is also the second time I’ve been told YES YOU HAVE THE FIBRE IN YOUR AREA AND TO YOUR HOUSE!After a month between the first non inst...
We have been without service for 3 weeks since failed fiber ops install. At day 11 they did get us connected and then by mistake cancelled our account. I have spent over 30 hours on the phone.. They now say we are 10 more days for a potential tech to...
Hello , does Rogers really have to run in new cables in to our apartment from outside to setup an Ignite Bundle ? We been living here for years so are the old coaxial cables inside still good enough for the new Ignite program? Is it necessary for me ...
I found a posting that was dated over a year ago on this question. I was wondering if it has improved? ***Edited Labels***
I am currently subscribed to Digital TV but having increasingly poor reception, as well as poor internet signal. I have been told numerous times by both customer support and service techs that I should move to Ignite TV and all my problems will be s...
I just switched to Ignite on Friday, not too happy thus far. I was never told this was going to be an android box that has to be shutdown all the time and restarted to get it to work properly. I was amazed to see that if you press the A button on t...
I scheduled installation/activation of ignite TV. It took 3 days to get through to anyone at Rogers who could set this up. Now I am trying to reach someone/ANYONE at Rogers to reschedule the appoint. I am now at 1.5 hours holding on the phone, and...