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Goes back in time when changing channels.

When I change channels from a recorded show to live tv (like sports) when I switch channels back it always starts showing many seconds behind in time. So frustrating. Any fixes I should try?       ***Edited Labels***

DDSR by I've been around
  • 164 Views
  • 2 replies
  • 0 likes

Rogers Ignite TV - TV Keeps Disconnecting

TV keep disconnecting multiple times per day for over 4 months now, even with ethernet cable connection. Spoke with someone from Rogers and no one got back to me. Its disappointing paying for a service you cant enjoy for a minute. Can someone advise ...

Niyiodt by I've been here awhile
  • 235 Views
  • 2 replies
  • 0 likes

Help Needed: No Services After Failed Installation Attempt

I recently became a new customer and had a technician come to my home on Saturday to install the Rogers Ignite bundle, which includes internet and cable. Unfortunately, the technicians were unable to activate the hardware. They left the cables on the...

Nightfall06 by I've been here awhile
  • 220 Views
  • 1 replies
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Rogers Ignite and Samsung TV

Many Tech's have tried, over the phone, came to home, etc.  But conclusion is problem is TV!?!?!   TV was fine prior to getting Rogers Ignite.    I have also learned that several others have had the same problem.   Apparently, there is no solution bu...

khumber by I've been here awhile
  • 322 Views
  • 2 replies
  • 0 likes

Ignite TV Freezing

In the past 2-3 weeks we have seen more and more freeze ups. It’s very frustrating. We have rebooked and followed the form suggestions. I checked if this is caused by our Starlink wifi and it isn’t. YouTube and anything else we Chromecast is fine.   ...

Swampwild by I've been here awhile
  • 3269 Views
  • 16 replies
  • 1 likes

Global App Won’t Authenticate

When I enter the authentication code and select Rogers to sign in all I get is a 404 Page Not Found error message on my Tv. How do I fix?       ***Edited Labels***

KMP13 by I've been around
  • 1773 Views
  • 10 replies
  • 0 likes

Ignite TV Service

My Ignite TV connection won't stay connected. I'll be able to watch for 5-10 minutes before my tv just shuts off and restarts every few minutes. My modem for the internet is upstairs and the connection bar is excellent.  I have tried repowering/resta...

HalfMoon by I've been here awhile
  • 351 Views
  • 4 replies
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Resolved! Clearing Priority List

I jusyt had to change to the new Rogers TV channel programming. On my "Saved", "Scheduled" , "Series Priority" I have almost 100 programs listed. many  (or most) are no longer even on the TV. How can I clear this long list?   **Labels Added**    

schmidtp by I plan to stick around
  • 413 Views
  • 2 replies
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Pre-existing Acorn tv subscription

I already have an Acorn tv subscription.  I cannot find a way of logging in to my Acorn TV account in Ignite.  The app just wants me to subscribe through Rogers.  Can I not use the built-in app instead of casting from my iPad?   **Labels Added**    

dcdanko by I plan to stick around
  • 825 Views
  • 2 replies
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Resolved! Dolby Atmos issues with Disney and Amazon

Anyone else having issues with Ignite not outputting Atmos when using Disney Plus or Amazon Prime will only do 5.1, however Atmos works fine with Netflix and Apple TV. Tried troubleshooting with support, but they said they couldn't find a cause. Not ...

Unable to login to Ignite TV on any computer.

I already reset my password & cleared my cache & browsing history on all browsers on all my computers. I still get the error message: "! Sorry! Something went wrong. Please try again or check back later. " I've had this error for 2 weeks now       **...

robpasia by I've been around
  • 372 Views
  • 2 replies
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Nextbox 3.0 (9865HD) to Ignite

Hi, I current have 3 nextboxes and last week all three of my boxes were stuck on 01 and no cable for almost a week was using my Roku USB stick to stream.. Figuring this has to be a signal issue on Rogers side, called support and they tried zapping th...

Paxton350 by I'm here a lot
  • 1183 Views
  • 12 replies
  • 0 likes

This Video Cannot Be Played (ErrorTVAPP-00281)

Was previously able to connect to ignite TV via my laptop. Have tried clearing cookies/cache, new browsers, etc and no luck. Now whenever I do, I get the above error message.    Have contacted Rogers MULTIPLE times and each agent tells me that they e...

Resolved! Ignite Remote

So while watching a show, the pause, fast forward and rewind buttons are obvious.  Where is the stop?  Just got this silly new system and it is far more convoluted for recordings both setting and watching.  Hate it.   **Labels Added**    

jinx8910 by I plan to stick around
  • 605 Views
  • 3 replies
  • 2 likes

Ignite App on Chromebook

Ignite App not working on Chromebook.Last error was 2111     ***Edited Labels***

Kush1 by I've been here awhile
  • 1025 Views
  • 3 replies
  • 0 likes

Ignite disconnecting from vpn

I just switched to rogers ignite. The one thing I was was I wanted to make sure the switch didn't interfere with working from home. I never had any issues prior to switching. Now, my VPN disconnects and reconnects every few seconds, causing all of my...

Jen91 by I've been here awhile
  • 455 Views
  • 3 replies
  • 0 likes

Terrible ongoing internet and Ignite TV

Our Ignite TV goes down daily and several times a day!  This has been an on-going problem since we got it.  We have had over 20 technician's attend at our home for the exact same problem all with different solutions such as use a pod; don't use a pod...

MTMT24 by I've been around
  • 395 Views
  • 1 replies
  • 1 likes

Resolved! XR11 unpair not working

I was having trouble with the voice remote function on the Family Room TV.  It was intermittent at best.  I thought I would switch remotes with the Upstairs TV where the voice function doesn't get used at all.  Both are Samsung TVs. I unpaired both r...

RayB by I plan to stick around
  • 623 Views
  • 6 replies
  • 0 likes