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Forum Posts

When will Rogers roll out the new XiOne STB

Looking to find out when Rogers might be rolling out the new XiOne boxes for existing customers.  I have a bunch of the Xi6's, but my main box would benefit greatly with the added support of Dolby Vision/Atmos.  I normally have to use a different str...

reed935 by I Plan to Stick Around
  • 509 Views
  • 2 replies
  • 0 likes

Ignite Modem Fan

My fan in the modem seems to be running a lot. Is this an issue?   ***Edited Labels***

paul13 by I've Been Around
  • 136 Views
  • 1 replies
  • 0 likes

Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

I have upgraded my internet service and a new Modem (Ignite WiFi Gateway) was installed. Over the past month, I have installed some devices on my Wi-Fi network using the Echo Plus. With some of the plugs, I encountered an issue with the compatibility...

ramjetejmar by I've Been Here Awhile
  • 9892 Views
  • 40 replies
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Resolved! Using the Ignite TV Modem/Gateway in Bridge Mode

There have been many questions in the Rogers Community Forums lately from users who have switched to Ignite TV and now wish to enable Bridge Mode on the Ignite modem/gateway and use Ignite TV with their own routers and Wi-Fi access points.  The Ignit...

-G- by Resident Expert
  • 51807 Views
  • 270 replies
  • 8 likes

Ignite TV Amazon Prime Video App - Closed Captioning Issues

Rogers just upgraded our system to Ignite TV. In the Prime app the closed captioning keeps turning back on even though we want it stuck on default. I turn it off then the next day it's back on. No one here is turning it on.    We used to view Prime t...

mdmorel by I've Been Around
  • 3402 Views
  • 30 replies
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Resolved! New Ignite TV Self Install

Looks like I will be doing a self install for a friend on Monday. This is a brand new building with Rogers fiber to the home.   So what does rogers use for the customer premise fiber termination to coax?    I am comfortable doing the self install. Ap...

Biollw by I'm an Advisor
  • 7130 Views
  • 75 replies
  • 0 likes

Ignite TV - first impressions and a few observations

Hi everyone.  I finally migrated to an Ignite TV + Internet + Home phone bundle on Saturday morning.  While I had already seen Ignite TV in action at friends’ and family members’ homes, it was a limited experience and I haven’t had a chance to really...

toolcubed by I'm a Senior Contributor
  • 1820 Views
  • 37 replies
  • 2 likes

Ignite TV Guide Clock a Little Off

Time on the Ignite TV Guide is Slow   I noticed the time on the guide is at least 1 minute slow causing my recordings to start early and then cut off the endings! Extremely annoying! I now have to set my recording to extend by 3 minutes. However, I s...

Vunanne by I'm Here A Lot
  • 1959 Views
  • 10 replies
  • 0 likes

Recording Conflict on Ignite TV

Hi, I'm try to set a movie to record that air tonight, but it give me a Recording Conflict. And there's no option to cancel it to try again, I don't have any other recording scheduled at the same time. The movie is Spin on Disney Channel. The other s...

ReneHache by I Plan to Stick Around
  • 545 Views
  • 2 replies
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Resolved! Ignite Pod will not connect to wifi hub

Hi, I have a Technicolor CGM4140COM wifi gateway and three WNXE12AWR (XE1v2-WN) ignite pods. My wifi and TV all work properly. I can't get any of the 3 pods to connect to the gateway. I followed the steps to connect the pods that are in the Ignite Wi...

elliotk1 by I've Been Here Awhile
  • 4385 Views
  • 11 replies
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Resolved! Unable to Login to Admin Settings on XB6

I am attempting to log in to my Arris XB6 via https://10.0.0.1. As instructed I tried Username:"admin" and Password:"password". Incorrect password for admin. I then tried Username:"admin" and the current  WiFi password as Password. Incorrect password...

Nathair by I've Been Around
  • 16821 Views
  • 34 replies
  • 0 likes

Is it Possible to Use 2 Rogers Gateway Modems on 1 Account?

Is it possible to have two Rogers routers  on one Rogers account/household?  Our son is a hardcore gamer and wi fi doesn’t work well in his location of the house . I don’t want to relocate the router to his location because it impacts the other devic...

Fishbowl56 by I've Been Around
  • 1119 Views
  • 3 replies
  • 0 likes

Ignite TV Box - “Sorry we are having issues...." error

Can’t get any channels, Netflix, saved programs, NOTHING!!! 3 dots forever them says “Sorry we are having issues, please try the program again. Still having trouble? You may have to try another program” Tried a restart and nothing   *Added Labels*

Looking for Guidance on Intel NUC boxes and Configuration

I currently have Rogers Communications Inc. providing Home Telephone, Cable TV and Internet Services through their Rogers Ignite TV bundled service.  These work off a single Arris Modem Model G3482ER3, Part No. TG02DCW3482RG and a copper coax drop fr...

Philip144 by I Plan to Stick Around
  • 904 Views
  • 10 replies
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XB6 - Hidden Networks

8 hidden networks are broadcasted from WiFi off, bridged XB6.  No way to turn them off.  Guessing they are for IoT network and we have no choice but to have them on.   I only connect to my XB6 modem via ethernet cable and always have WiFi off.  My ro...

Resolved! Samsung tv issues with Rogers ignite TV

Hello, I have a 1-year old 55' Samsung UHD TV model RU7100 with latest software update installed. I had Rogers NextBox working fine on this TV for many months. I upgraded to Ignite TV and the technician installed the newest TV box and it worked fine ...

bargotti by I've Been Here Awhile
  • 7046 Views
  • 8 replies
  • 0 likes

Resolved! TV turns on by self in middle of the night

Have upgraded my Rogers Ignite in January and have had this problem  since day 1. My 55 inch Vizio TV in the family room where the modem/router (gateway) is located turns itself on sometime  between 10 PM and 3 AM .  The other 2 TV's work the way the...

Ignite TV - VOIP

After switching from Digital cable to Ignite I've found that my voip client no longer works (this is my work phone).   I'm assuming I need to adjust the port forwarding to fix this; does anyone have any odea which ports should be forwarded? (I tried ...

Tedman by I've Been Here Awhile
  • 1980 Views
  • 16 replies
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Gateway Hub LAN port #4 red line

On the Ignite Gateway Hub how does LAN port #4 (with the red line beside it) differ from the other 3.  I cannot connect to ignite TV through it but have no problem when using the other 3. What is the difference?       ***Added Labels***

hashford by I've Been Around
  • 1862 Views
  • 1 replies
  • 1 likes

Netflix not Working, Error Code: APPS-04154

Attempt to open the app and it says "Having trouble opening the app. Please try again in a few minutes" APPS-04154.   This has been going on since Friday at 8pm, it is now Saturday at 10am. Rebooted the Xi6. It works on the other Xi6   Thnx Bill     ...

Biollw by I'm an Advisor
  • 6382 Views
  • 17 replies
  • 0 likes