Ignite TV™
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Ignite TV light grey screen

We recently upgraded to ignite TV. We have been experiencing an issue where the channel we are watching stops working and the screen becomes a full light grey screen with no audio. If we leave it there for a long enough amount of time it will occasio...

alegacy by I Plan to Stick Around
  • 296 Views
  • 14 replies
  • 0 likes

Resolved! Ignite TV Channels - Error code is XRE 03137

All channels are in a state of ‘channel loading’. Have been experiencing this for the past few hours.Error code is XRE 03137       ***Edited Labels***

Dek1 by I've Been Here Awhile
  • 5284 Views
  • 15 replies
  • 2 likes

Resolved! 1 of my Ignite tv box keeps cutting out

After 2 years of no problems & no changes to my configuration/network, one of my TVs keeps giving me a black screen after only a few minutes of watching.   There were no issues prior to yesterday, and there are no issues with my other TV, my internet...

mlf by I've Been Here Awhile
  • 372 Views
  • 1 replies
  • 0 likes

Ignite Box Boots then shows black screen.

3 days ago when i turned on my TV I had just a black screen with a blue screen occasional for 1 sec. reboot the box, it came on to say "Welcome...." but went black. Checked the hdmi cables and no change. Didn't have much time so I left it. Next morni...

PatonB by I'm Here A Lot
  • 281 Views
  • 4 replies
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Ignite TV picture flickers

When watching Ignite TV the picture flickers to a black screen every 3 seconds, unless I hit guide. When there is am overlay it does not flicker, only when trying to watch something? Is the box fried?

nosbig by I've Been Here Awhile
  • 302 Views
  • 1 replies
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STB - black screen after update?

I have noted that the light on one of my STBs comes on around 3-4am - I assume its doing an update.  The light then turns off shortly thereafter and all is well.  However, the last two nights the light has remained on when I wake up.  When I attempt ...

jjjjy7 by I'm a Reliable Contributor
  • 342 Views
  • 3 replies
  • 0 likes

Ignite TV Boxes Not Working

Internet is fine, multiple devices connected.  Turn the TV to either a constantly dropped signal or tonight just a black screen.  Sometimes we can't get any cable channels, but Netflix and other streaming apps work fine on the box.  Tried a reboot an...

SLK1980 by I Plan to Stick Around
  • 830 Views
  • 1 replies
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Trouble with the ignite TV box

My mom is having alot of problem with the ignite box tv and so do i the screen come all black and we cant go no where cant change tv its happen alot lately       ***Edited Labels***

Resolved! Samsung tv issues with Rogers ignite TV

Hello, I have a 1-year old 55' Samsung UHD TV model RU7100 with latest software update installed. I had Rogers NextBox working fine on this TV for many months. I upgraded to Ignite TV and the technician installed the newest TV box and it worked fine ...

bargotti by I've Been Here Awhile
  • 7711 Views
  • 8 replies
  • 0 likes

Amazon Prime App Issues?

Anyone else have issues using the Prime video app?I find at least 50-75% of the time when I choose a show  and select it when a preview comes on and I select skip I quite often  Iose video to a black or frozen screen . Or I get a sound but no video a...

yyz64 by I Plan to Stick Around
  • 2805 Views
  • 16 replies
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Resolved! Ignite TV Flickering

Unplugged tv and box to move everything and now nothing just black and white flickering. Ive tried unplugging everything and using ignite site to reboot and still flickering.   *Added Labels*

Guy111 by I've Been Here Awhile
  • 1909 Views
  • 2 replies
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Resolved! No signal after relocating cable box

I moved the box to the another TV. Hooked it up. Rebooted modem and both boxes. The one I just moved shows a black screen. Guide is there but it won’t show the signal. Error message XRE-03090 keeps popping up. Help please!UPDATE. I’ve tried a system ...

Ed28 by I Plan to Stick Around
  • 3589 Views
  • 14 replies
  • 0 likes

Audio but no Video Ignite Box

Lately on both boxes, they have started with audio, but no video. It just sits there with the three white dots on the black screen saying welcome. Reset fixes it, bit this did not happen in the past. Any idea what is causing this?       ***Edited Lab...

Grwebster by I Plan to Stick Around
  • 4082 Views
  • 12 replies
  • 0 likes

Intermittent Blue Screen for Ignite TV

Occasionally when turning on the TV box, I get a blue/green box on the center of my TV screen. I've tried changing HDMI cables and going from wired or wireless but that doesn't seem to help.   When the box works, the TV quality is fine and there does...

thermosca by I've Been Here Awhile
  • 2492 Views
  • 9 replies
  • 0 likes