Rogers Xfinity TV
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Set top box freezes/blank screen

The Xfinity set top box will randomly freeze up and go to a blank screen, the box doesn’t even respond to the remote. For a split second the screen will say it’s unable to connect to the internet, but the gateway is a meter away from the xfinity box....

Dire by I plan to stick around
  • 367 Views
  • 5 replies
  • 0 likes

Blue Screen on boot sometimes

Hi,I have only started using my ignite box last week, and twice now when turning on the tv I get the “welcome” message, then directly to a blue screen.I have an LG tv that is about 4 years old.The past two times, unplugging the power from the ignite ...

BJDalbs by I've been here awhile
  • 8619 Views
  • 10 replies
  • 0 likes

TV Box Malfunction

My tv goes black every day and I have to unplug my tv to reset my box. Can I return my box to Roger’s for a new one or is there a way to fix this problem.         ***Edited Labels***

Intermittent blackouts

On March 2 TV started blacking out intermittently. No picture no sound every couple minutes. Blackouts would persist for about  15 seconds then TV would resume. This kept repeating. TV screen then showed software update ongoing message, but problems ...

wasturge by I've been here awhile
  • 517 Views
  • 5 replies
  • 0 likes

Ignite Screen Goes Black Intermittently

We have 2 tvs and 2 Rogers Ignite boxes.  Both have the same problem.  When watching Ignite Tv suddenly the screen goes black, no sound, for about 6 seconds, then resumes the program. This happens on both tvs.  Checked connections,  Cannot resolve th...

ultinet1 by I've been here awhile
  • 31702 Views
  • 79 replies
  • 4 likes

Rogers TV down for 15 hours

From Saturday evening (28/12) to mid morning on Sunday (29/12) in midtown Toronto.Hugely inconvenient and confusing trying to figure out what the problem was and how to fix it.No notice from Rogers!What happened?

A38 by I've been around
  • 348 Views
  • 1 replies
  • 0 likes

Resolved! Samsung tv issues with Rogers ignite TV

Hello, I have a 1-year old 55' Samsung UHD TV model RU7100 with latest software update installed. I had Rogers NextBox working fine on this TV for many months. I upgraded to Ignite TV and the technician installed the newest TV box and it worked fine ...

bargotti by I've been here awhile
  • 17138 Views
  • 9 replies
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Advice/Tips…Help?!

I received a notice from Rogers stating that the tv digital boxes with the model #’s starting with SA or PA would be decommissioned after a certain date and were offering to upgrade to Ignite Tv. Our condo has some sort of deal with Rogers for our ca...

Fherrera by I've been here awhile
  • 1385 Views
  • 3 replies
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Intermittent Blue Screen for Ignite TV

Occasionally when turning on the TV box, I get a blue/green box on the center of my TV screen. I've tried changing HDMI cables and going from wired or wireless but that doesn't seem to help.   When the box works, the TV quality is fine and there does...

thermosca by I've been here awhile
  • 9245 Views
  • 12 replies
  • 1 likes

Ignite TV - Freezes and blacks out

Why am I paying monthly fees for ignite tv when it only works for 10 minutes at a time before it freezes and blacks out? I’ve unplugged and plugged EVERYTHING, tv box, tv. I don’t know how many times I’ve restarted gateway. The internet works fine on...

Ignite Box Boots then shows black screen.

3 days ago when i turned on my TV I had just a black screen with a blue screen occasional for 1 sec. reboot the box, it came on to say "Welcome...." but went black. Checked the hdmi cables and no change. Didn't have much time so I left it. Next morni...

PatonB by I'm here a lot
  • 4285 Views
  • 6 replies
  • 0 likes

Fox channel not available

since yesterday, Fox (ch 28 in my area) shows "The broadcaster is currently experiencing technical difficulties" All tech support want to do is reset my stbs which achieves nothing   ***EDITED LABELS***

jondoe2 by I plan to stick around
  • 10544 Views
  • 26 replies
  • 0 likes

Resolved! 1 of my Ignite tv box keeps cutting out

After 2 years of no problems & no changes to my configuration/network, one of my TVs keeps giving me a black screen after only a few minutes of watching.   There were no issues prior to yesterday, and there are no issues with my other TV, my internet...

mlf by I've been here awhile
  • 12003 Views
  • 4 replies
  • 0 likes

Resolved! No picture watching Ignite TV through Chrome

Anyone have any ideas? I'm only getting audio and a black screen on all channels. It's fine on my tv's . just my macbook. Works fine on other browsers. Re installed Chrome too and have latest version. Chatted with rep and he said he's never heard of ...

Sigiam by I've been here awhile
  • 5991 Views
  • 12 replies
  • 0 likes

Ignite TV with Anthem MRX740

I am just getting started with my new Ignite TV receiver.   To simplify the initial setup,  I started by plugging my Ignite TV box directly into my TV.  It works perfectly on all video settings.   Next step was to introduce my Anthem receiver into th...

Brmeeke by I've been here awhile
  • 3038 Views
  • 7 replies
  • 0 likes

Constant dropping of anything other than cable

If I am watching anything other than cable such as Netflix or YouTube, every 5-10 mins or so the screen goes black and then restarts to cable. I have to wait for it to reset and then go back into the app to continue watching what I was watching. I ha...

J9Hynes by I've been around
  • 904 Views
  • 1 replies
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Resolved! Rogers Ignite and LG NanoCell 75" 8K UHD HDR LED

I get a black screen after 10 secs, then blips like on/off images.  I turned the TV off and the same thing happens.  The set top box works fine with my other  TV.  Anyone can help?   *Added Labels*

fl4637 by I've been here awhile
  • 1588 Views
  • 2 replies
  • 0 likes
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