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Forum Posts

When will Rogers roll out the new XiOne STB

Looking to find out when Rogers might be rolling out the new XiOne boxes for existing customers.  I have a bunch of the Xi6's, but my main box would benefit greatly with the added support of Dolby Vision/Atmos.  I normally have to use a different str...

reed935 by I Plan to Stick Around
  • 492 Views
  • 2 replies
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XB7 in New Brunswick?

Is the XB7 standard in NB for Internet/TV bundles?  I have multiple devices in 2 rooms and would need 4 Ethernet ports (along with my existing switch) to get everything connected... if I get a modem with only 2 ports, I'd need to buy an additional sw...

pjrettin by I've Been Here Awhile
  • 190 Views
  • 2 replies
  • 0 likes

Recording Conflict on Ignite TV

Hi, I'm try to set a movie to record that air tonight, but it give me a Recording Conflict. And there's no option to cancel it to try again, I don't have any other recording scheduled at the same time. The movie is Spin on Disney Channel. The other s...

ReneHache by I Plan to Stick Around
  • 540 Views
  • 2 replies
  • 0 likes

Comcast now rolling out XB7 Gateway

Was looking at Comcast's web site and saw that they have started to roll out the CGM4331COM / XB7 to select markets.  Specs show that the modem has a maximum data throughput of 2.5 Gbps.  On the back, the XB7-T has 4 Gigabit Ethernet ports and 2 Tele...

-G- by Resident Expert
  • 7012 Views
  • 9 replies
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Is it Possible to Use 2 Rogers Gateway Modems on 1 Account?

Is it possible to have two Rogers routers  on one Rogers account/household?  Our son is a hardcore gamer and wi fi doesn’t work well in his location of the house . I don’t want to relocate the router to his location because it impacts the other devic...

Fishbowl56 by I've Been Around
  • 1109 Views
  • 3 replies
  • 0 likes

Looking for Guidance on Intel NUC boxes and Configuration

I currently have Rogers Communications Inc. providing Home Telephone, Cable TV and Internet Services through their Rogers Ignite TV bundled service.  These work off a single Arris Modem Model G3482ER3, Part No. TG02DCW3482RG and a copper coax drop fr...

Philip144 by I Plan to Stick Around
  • 904 Views
  • 10 replies
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Resolved! TV turns on by self in middle of the night

Have upgraded my Rogers Ignite in January and have had this problem  since day 1. My 55 inch Vizio TV in the family room where the modem/router (gateway) is located turns itself on sometime  between 10 PM and 3 AM .  The other 2 TV's work the way the...

Gateway Hub LAN port #4 red line

On the Ignite Gateway Hub how does LAN port #4 (with the red line beside it) differ from the other 3.  I cannot connect to ignite TV through it but have no problem when using the other 3. What is the difference?       ***Added Labels***

hashford by I've Been Around
  • 1840 Views
  • 1 replies
  • 1 likes

Constant reboot with Sanyo TV + Ignite TV

Hi I have a Sanyo model number is FW50C78F and this past week everytime I turn on the tv I have to unplug the HDMI connecter and replug it to be able to watch the tv . The technician came here yesterday said that theres 2 tv brand that has problem wi...

Number of Ignite TV Boxes Affect Overall Internet Speed?

Sorry if this is a duplicate, I tried doing a search on the subject but didn't find the answer.   Can you advise if the Ignite TV service (looking at 4 Ignite boxes installed) will affect the overall internet speed?  I currently have 1Gbps internet s...

Feejai by I'm Here A Lot
  • 2624 Views
  • 6 replies
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Ideal Signal levels for Ignite TV

I just wanted to know what the ideal signal levels should be for Downstream and Upstream SNR, Power Level.  This article gave me some ideas but I figure I rather ask the experts at Rogers: https://pickmymodem.com/signal-levels-docsis-3-03-1-cable-mod...

Alex4161 by I'm a Reliable Contributor
  • 2092 Views
  • 9 replies
  • 0 likes

Power Down Option No longer available in Power Preferences!

Power Down Option GoneHello,I noticed that with the recent software update rogers did to the ignite TV box; my model: AX061-AEI or simply known as: Xi6-A), You have removed the option for us to "Power Down" The TV box under the power preferences.I'm ...

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K0K0 by I've Been Around
  • 1338 Views
  • 2 replies
  • 1 likes

Resolved! Issues Connecting Ignite TV Box to Samsung TV When Prompted

I am reconnecting the Rogers ignite box to my Samsung Frame tv.It did not recognize the device and I am trying the "manual' process to add it to the HMDI1 connection on the TV.The Samsung menu asks for the "TV Provider" and shows a picklist.  There i...