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Forum Posts

TV Picture and sound pausing

Week ago switched over to Rogers from Bell due to a better deal. I have called in at least 3 times to get help with my TV picture and sound pausing, especially on sports channels and CNN. Last they said it was a community it was a community issue and...

dmeanor by I've Been Here Awhile
  • 78 Views
  • 2 replies
  • 0 likes

Bluetooth Audio Delay

Wasn't able to see this on the site. Whenever I connect a bluetooth device (bluetooth headset), it works fine initially and then after 20 min or so, there is a delay between audio and TV picture. Over time, the delay becomes very long (eg. 30 sec) ou...

Michael_O by I've Been Here Awhile
  • 2585 Views
  • 19 replies
  • 0 likes

Audio Lag on Ignite TV

I just switched to Rogers Ignite internet and TV.I can see that voice lags vs video on ALL channels. Very annoying! I see multiple posts about it, but yet to see a resolution. Is constant video box rebooting will be my life now on or is there a lasti...

Olga2 by I've Been Here Awhile
  • 2576 Views
  • 10 replies
  • 0 likes

Blue Jays - 4K

Yesterday while watching the Blue Jays game in 4K, I lost audio for a period of time - video was fine.  I changed over to the HD channels airing the game and there were no audio issues.  Throughout the game there were several instances of video and a...

jjjjy7 by I'm a Reliable Contributor
  • 193 Views
  • 5 replies
  • 0 likes

Soundbar HDMI ARC pass through has choppy audio and no video

I have an LG TV and LG soundbar. The soundbar has Dolby so I want to be able to hook up my Ignite box to the HDMI IN on the Soundbar and pass it through to the TV w. HDMI ARC.I have it set, but I get choppy audio and no picture. The screen is blank s...

Jables324 by I've Been Around
  • 107 Views
  • 2 replies
  • 0 likes

Video/Audio Sync on Ignite

Picture and sound synchronization became important to the motion picture industry in 1927.   Picture and sound synchronization became important to the television industry in 1936.   When will it become important to Rogers Internet/streaming services?...

Rogers XiONE TV box, audio setting issue with Denon AVR

Just got ignite and I’m having issue with audio not coming on after we have powered town TV and Denon the next time we switch it all back on.Set the box audio to expert mode, the Denon shows Dolby Digital + symbol and the audio work.Switch it off. Ne...

raymate by I've Been Here Awhile
  • 202 Views
  • 4 replies
  • 0 likes

Audio Separating from Video all the time

I couldn’t find anything to this. But I can’t believe how often the audio will fall out of sync from video- whether I use the guide, switch from live TV to OnDemand or exiting apps to live TV. I find myself restarting ignite boxes almost every day.  ...

Japer by I've Been Around
  • 142 Views
  • 2 replies
  • 0 likes

Ignite TV and the Leafs

Great to be a le to watch the game when I. Not at home, but the audio is line 5 seconds ahead of the video. So I hear the go before I see it.     ***Edited Labels***

hfreel by I've Been Around
  • 111 Views
  • 1 replies
  • 0 likes

No sound on recordings on app

I watch my recordings (how I watch all my shows) on the app on my IPhone 13 and all of a sudden a few days ago I started having the issue that the audio would stop working a few minutes into the show. I’m getting pretty sick of watching all my shows ...

BIG 10 Network - video freezing

For those of you who have BTN - the Big Ten Network, have you had any issues with the video freezing?  Audio plays fine without interruption.  Its been happening for about a week on all my tvs.  No issues with any other channels.

jjjjy7 by I'm a Reliable Contributor
  • 613 Views
  • 10 replies
  • 0 likes

Two types of audio loss on two boxes

We moved to IgniteTV in January and things have been good until recently and we started to experience some audio losses on both our IgniteTV boxes.   On one of the boxes, when watching recorded content, we sometimes lose audio altogether. The fix for...

chank by I Plan to Stick Around
  • 310 Views
  • 6 replies
  • 0 likes

Ignite TV turns on at full volume

Sometimes first thing in the mornings I will turn on my tv and it will come on blasting at full volume. Any others with this issue?   *Added Labels*

numisnut by I've Been Here Awhile
  • 316 Views
  • 5 replies
  • 0 likes

Resolved! Amazon Music Unlimited

For all of you audiophiles...  Does the Rogers Ignite TV Box output Amazon Music Unlimited in Ultra HD format (e.g. is a high resolution file such as 24 bit/192 kHz available on Amazon Music Unlimited output by the Rogers Ignite TV Box in its native ...

gnkauff by I've Been Around
  • 480 Views
  • 1 replies
  • 0 likes

Intermittent sound issues with one of my two TVs

I have Ignite TV. I have two tvs with set top boxes One of them (Panasonic) has no problems so far. The second TV  (Samsung) is hooked up the same way as the Panasonic. However there is a problem with the sound that happens intermittently. The sound ...

rickpurdy by I've Been Around
  • 488 Views
  • 1 replies
  • 0 likes