Rogers Xfinity TV
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Intermittent screen freezes and audio dropout

I constantly experience intermittent screen freezes and have the audio drop out, to the point that it is often impossible to simply watch a show or movie.  No amount of reboots or any of the other solutions suggested by Rogers works.  I see that othe...

srrv by I've been around
  • 35174 Views
  • 113 replies
  • 10 likes

Cracking, Staric Audio with Rogers Ignite

Crackling, static sound started a week ago. I tried all the solutions from Rogers on line & apps. . Called & Tech re-booted it - no change, suggested a new white box might be needed. We got app’t: Technician came yesterday, he unplugged/ plugged ever...

WRDS by I've been around
  • 1633 Views
  • 2 replies
  • 0 likes

Ignite remote Volume Control

I had an issue with the sound on my tv. The box was changed and sound came back. I still have sound but hardly any volume. Has to be at a 100 on the sound to hear it at all but not that loud.     ***Edited Labels***

Donhere1953 by I've been here awhile
  • 13090 Views
  • 5 replies
  • 0 likes

Audio and Video rapidly goes out of sinc

I stream in my office xfinity stream. I put on a broadcast like msnbc and the video and audio are in sinc. Then as the minutes go by, it goes more and more out of sinc. It doesn't matter what browser I use. The same thing happens. Then I go to my TV ...

gfp54 by I've been around
  • 298 Views
  • 1 replies
  • 0 likes

Ctv news net audio

Good dayAnybody else notice how ctv news network 17/103 audio changes between scenes?Studio audio will be fine then they will cut to remote video scene and the audio changes almost cutting out, but really low volume. Then they cut back to studio anch...

Biollw by I'm a senior advisor
  • 882 Views
  • 2 replies
  • 0 likes

Resolved! Sound & Video freezes while Playing Recorded Shows.

I've had a challenge come up in the last couple of days.  While playing recorded television shows from my ignite box, after 30 seconds or so the audio will stop playing while the video continues for a few seconds, then it will be back to normal for a...

tjembury by I've been here awhile
  • 14313 Views
  • 20 replies
  • 1 likes

Resolved! Volume Announcement

With each volume level change, an announcement comes on stating what volume level is at.   Why is this happening?   Thanks in advance.   **Labels Updated**    

falcios by I'm a reliable contributor
  • 1120 Views
  • 1 replies
  • 0 likes

SN feed freezing and sound cutting out

Anyone else having a problem with their SN feed? Both 4k and regular. This is ridiculous that we pay extra for the sports package and then nothing works. I have called and all they do is say we need to reboot the system. Anyone els has this problem. ...

Ragingbull by I've been around
  • 5902 Views
  • 7 replies
  • 1 likes

TSN4 Choppy and Laggy

Has anyone else has issues with watching leaf games on TSN4? At some point during the game it starts getting choppy, freezes, sometimes looses audio and is super frustrating. I’ll note that the commercials are totally fine and the issue is only with ...

ctafts by I plan to stick around
  • 21832 Views
  • 53 replies
  • 4 likes

Resolved! Dolby Atmos issues with Disney and Amazon

Anyone else having issues with Ignite not outputting Atmos when using Disney Plus or Amazon Prime will only do 5.1, however Atmos works fine with Netflix and Apple TV. Tried troubleshooting with support, but they said they couldn't find a cause. Not ...

Ignite TV and Airpods via Bluetooth - volume?

Finally upgraded to Ignite TV on the weekend.  Pretty good so far.  Noticed Bluetooth device support.   I paired my Airpod Pro's easily enough.     But I can not seem to adjust the volume.  The default when connected is on the high end of comfortable...

mackbig by I've been here awhile
  • 7728 Views
  • 11 replies
  • 0 likes

Performance issues with casting ignite tv.

I am trying to cast to smart tv from Rogers ignite tv app running on IPAD.  Performance on IPAD is very good, no streaming issues/slowdown. However,when I cast to Smart TV it is very choppy, many delays and not worth watching.  The only reason I am t...

jjwp by I've been here awhile
  • 1808 Views
  • 5 replies
  • 0 likes

Resolved! Ignite Volume Issues

Just switched over to Ignite and set up went fine, except I’m noticing that I have to go up to volume 70 to hear the dialogue. Old cable box was good on level 14. When On Demand switches to a commercial it becomes very loud and we scramble for remote...

crazyloon by I've been here awhile
  • 7312 Views
  • 4 replies
  • 0 likes

Audio Lag on Ignite TV

I just switched to Rogers Ignite internet and TV.I can see that voice lags vs video on ALL channels. Very annoying! I see multiple posts about it, but yet to see a resolution. Is constant video box rebooting will be my life now on or is there a lasti...

Olga2 by I've been here awhile
  • 14710 Views
  • 18 replies
  • 1 likes

TV Audio Distorted

Just purchased Ignite TV/Internet. Experiencing intermittent audio voice distortion. How do I fix?Thank you   *** Edited Labels ***

William16 by I've been here awhile
  • 4028 Views
  • 9 replies
  • 0 likes

Picture & Sound Are Out of Sync

My ignite tv box in my room is lagging, meaning the lips r moving on shows but the voice comes after. This is only happening on my tv so im pretty sure its a ignite box problem. Yes yes ive restarted modem, restarted box, refreshed box, blah blah but...

Nwhelan77 by I've been here awhile
  • 6550 Views
  • 5 replies
  • 0 likes
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