For the past month our Xfinity box keeps loosing connection. Not sure if we have a poor wifi issue. Certainly nothing that impedes anything else in our home. We’ve done all the usual fixes. Even moved the box to the TV that is located on the same floor as the Gateway modem. Still cuts out, over and over.
Finally called in for service. Well the technician came out and gave us a new modem. He questioned why we had pods. I told him when we first got Ignite, the technician said we needed one on each floor. The is tech said not so, considering that all the wifi devices connect directly to Gateway. 24 hours later the TV box lost connection again, over and over. When Gateway reconnects to all the wifi devices, the entertainment box is the last thing to connect and by minutes. I’m tempted to quit Xfinity TV and just stream my Prime and Netflix and forgo TV channels. When I use the TV that isn’t connected to the entertainment box I don’t have any of the frustration. Never had this problem until a month ago. What’s up?
