After replacing all the cabling from the telephone pole into the house, I still had problems. I insisted on replacing the modem. Since then no problems! I suspect there is a manufacturing problem with the modems.
It is eternally frustrating. Get more money back. It is a small consolation.IN the end they have to fix the whole . network. Or we have to move it a new part of town with new services.
For the most part, the technicians are good and conscientious. I suspect it is a more serious infrastructure problem Rogers is dealing with. If you live in an old neighbourhood it is worse. However part of Rogers' responsibility for the high fees t...
I was told to Go to the website . Find "Contact Us" then "share a concern" A message there goes to the "Office of the President". I got a response in hours. Demand a full credit for the service. You may break that endless Denial and Passing the buck.
I had the "monitoring" at least three times. Only when I called did they admit the intermittent issues. Difference was I was not having the problems with the old internet. I suspect the Ignite equipment is much more sensitive to the "upstream" networ...
