you should contact the Office of the President here with your problem i have delt with them before and have had good success in getting issues resolved quickly
didnt back here quick enough i miss quoted the modem i have its the Hitron CODA 4582 Modem so i am prob not eligable for the other modem that i was asking about
good luck getting a specific number i went throuth this a few months ago got the warning email telling me if i dont stop using so much bandwidth with my unlimited account that they will disconnect me leaving me with no internet. i never did get any ...