I recently became a new customer and had a technician come to my home on Saturday to install the Rogers Ignite bundle, which includes internet and cable. Unfortunately, the technicians were unable to activate the hardware. They left the cables on the side of the house, looking like a tangled mess. This was one of the worst mistakes I’ve made, switching from Bell, where everything was working smoothly with both TV and internet. Now, I have no services. They left everything in disarray, with wires hanging all over the place and the hardware not activated. When I called to set up a ticket, I was promised a response within 24 to 48 hours. I also went to the forum to lodge a complaint, hoping someone would email me back, but I’ve received no response yet.
Everyone I have spoken to just keeps apologizing, but that’s all they seem able to do. It’s very frustrating to hear “we’re sorry” over and over again, with no real action being taken. It feels like we’re at a standstill, and there’s not much that can be done. We’re at their mercy, waiting for someone in charge to not just see us as numbers, but as loyal customers, or at least as people trying to be loyal, and to show some commitment.
This situation is incredibly frustrating. I hope to receive that phone call or email soon.
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