Cracking, Staric Audio with Rogers Ignite

[WRDS]

Crackling, static sound started a week ago. I tried all the solutions from Rogers on line & apps. . Called & Tech re-booted it - no change, suggested a new white box might be needed. We got app’t: Technician came yesterday, he unplugged/ plugged everything then went to default. Sound improved but we lost paid subscription to Disney. Took 2 hrs. to get Disney back.  Crackling/ static started again a few hours later after he left, late last night.  TV auto rebooted by itself at 3AM. Maybe that caused it to go back to crackle & static.   Crackling & static sound getting worse through the day, terrible tonight.. 

*Added Labels*

[Biollw]

Sounds anoying.

What is the Ignite box connected to? What TV? Is there a sound bar or AVR involved? Do you have other TV with ignite box? Do they also crackle? Have you tried the ignite TV box on another TV?

[fgfgfgdg]

I just had this issue after hooking up my infinity tv box. Turns out I damaged my optical cable port for my soundbar where it connects to the tv and had to remove the broken debris from inside the port. I then plugged the optical cable back in and then rebooted the tv and had to wiggle the optical cable in the damaged port until the red light came back on and this fixed my issue.