Hello community. My Ignite XB6 gateway has been showing horrendous
DOCSIS stats for the past couple of weeks. Almost all DOCSIS channels
are in the -16db range and SNR at around 34db. My upstream power levels
are also all elevated at 52db. Yet I have...
Hello community. In the last ~2 weeks, I’ve been getting a ton of spam
sent to my Rogers mailbox…anywhere from 5-10 per day. Prior to these
last 2 weeks, I wasn’t getting any spam at all. Does anyone know if
Rogers changed their spam filtering settin...
Hi community! I'm on an Ignite bundle, which I've had since early June.
Prior to Ignite, I was a legacy internet (150Mbps plan) and digital tv
customer with a Hitron CODA-4582 modem. With the Hitron, I was ALWAYS
hitting approx 560Mbps on ALL speedte...
Hi everyone, Even though I'm on Ignite, I'm posting this here because my
issue is NOT related to the Ignite platform, and I've had this problem
even when I was on legacy internet with the CODA-4582 modem. I have
reported this problem to Rogers three ...
Anyone else notice this in the last week? Ignite TV. Intermittent
freezing for 2 seconds followed by green pixelation for another 2
seconds before everything returns to normal. Hollywood Suite channels
only. All other channels work fine. I’ve tried w...
Hello community. Wasn't sure where to post this so here it goes. Has
anyone else noticed significantly longer than usual wait times when
calling in to speak to someone? In the past (a month ago or more),
whenever I had to call in, I would rarely wait...
@Datalinkthanks. Downstream performance has always been good. I’m only
on the 150Mbps plan but consistently get 300. When I was on legacy
digital with a CODA modem, I would consistently get over 500 on the same
150 plan. The switch to Ignite and XB6 ...
Maintenance crew showed up yesterday (Tuesday), ran a bunch of tests and
confirmed the problem is with the coax cable running between the node
across my street and the tap/pedestal feeding my house. A 3 year old
cable...gone already! Construction cre...
Nevermind. Tech showed up. The outside line is fine but the tap
(pedestal) is bad. He’s getting a reading of -8db at the tap. My line is
almost 200ft from tap to house, which leads to another 7-8 db loss with
attenuation. So the levels reported by th...