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toolcubed
I'm a Senior Contributor
since ‎10-19-2012
‎01-10-2022

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  • 546 Posts
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XB6 gateway shows incorrect (really bad) DOCSIS stats

12-11-2021
Hello community. My Ignite XB6 gateway has been showing horrendous DOCSIS stats for the past couple of weeks. Almost all DOCSIS channels are in the -16db range and SNR at around 34db. My upstream power levels are also all elevated at 52db. Yet I have...

Rogers email spam filter

11-03-2021
Hello community. In the last ~2 weeks, I’ve been getting a ton of spam sent to my Rogers mailbox…anywhere from 5-10 per day. Prior to these last 2 weeks, I wasn’t getting any spam at all. Does anyone know if Rogers changed their spam filtering settin...

Overprovisioned internet speeds - question

10-20-2021
Hi community! I'm on an Ignite bundle, which I've had since early June. Prior to Ignite, I was a legacy internet (150Mbps plan) and digital tv customer with a Hitron CODA-4582 modem. With the Hitron, I was ALWAYS hitting approx 560Mbps on ALL speedte...

Modem loses connection to Rogers network every month

08-20-2021
Hi everyone, Even though I'm on Ignite, I'm posting this here because my issue is NOT related to the Ignite platform, and I've had this problem even when I was on legacy internet with the CODA-4582 modem. I have reported this problem to Rogers three ...

Video & audio freezing intermittently on Hollywood Suite channels only

08-13-2021
Anyone else notice this in the last week? Ignite TV. Intermittent freezing for 2 seconds followed by green pixelation for another 2 seconds before everything returns to normal. Hollywood Suite channels only. All other channels work fine. I’ve tried w...
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