Rogers Community

toolcubed · 06-01-2022

Hello. I decided to get rid of our additional Xi6 tv box (we only need one) so called Rogers and they processed the work order. As soon as they were done, I received a “this device is not authorized…” message on the tv screen connected to the Xi6 I’m...

toolcubed · 12-11-2021

Hello community. My Ignite XB6 gateway has been showing horrendous DOCSIS stats for the past couple of weeks. Almost all DOCSIS channels are in the -16db range and SNR at around 34db. My upstream power levels are also all elevated at 52db. Yet I have...

toolcubed · 11-03-2021

Hello community. In the last ~2 weeks, I’ve been getting a ton of spam sent to my Rogers mailbox…anywhere from 5-10 per day. Prior to these last 2 weeks, I wasn’t getting any spam at all. Does anyone know if Rogers changed their spam filtering settin...

toolcubed · 10-20-2021

Hi community! I'm on an Ignite bundle, which I've had since early June. Prior to Ignite, I was a legacy internet (150Mbps plan) and digital tv customer with a Hitron CODA-4582 modem. With the Hitron, I was ALWAYS hitting approx 560Mbps on ALL speed...

toolcubed · 08-20-2021

Hi everyone, Even though I'm on Ignite, I'm posting this here because my issue is NOT related to the Ignite platform, and I've had this problem even when I was on legacy internet with the CODA-4582 modem. I have reported this problem to Rogers three...

toolcubed · 09-21-2022

Yep. In addition to that, all tv packages have far fewer total number of channels now too. Also, the pool of flex channels used to be the same across all tv packages, but that's no longer the case. The flex channel pools are now smaller with the l...

toolcubed · 06-01-2022

You’re right! And now I realize how silly my question was!! I just deregistered the Ignite tv box from all of my streaming services (from within each app’s settings). Should be good to go. Thanks 

toolcubed · 06-01-2022

Tagging @CommunityHelps to see if they know. Thanks.

toolcubed · 12-15-2021

@Datalinkthanks. Downstream performance has always been good. I’m only on the 150Mbps plan but consistently get 300. When I was on legacy digital with a CODA modem, I would consistently get over 500 on the same 150 plan. The switch to Ignite and XB6 ...

toolcubed · 12-15-2021

Cool. Thanks! Uncorrectable code words are 0 across the board and zero noise according to all techs I’ve spoken with. So all good once again 

Rogers Community

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Does Deactivating an Xi6 TV Box Reset it to Factory Default Settings?

XB6 gateway shows incorrect (really bad) DOCSIS stats

Rogers email spam filter

Overprovisioned internet speeds - question

Modem loses connection to Rogers network every month

Re: Changes to Ignite TV Channels in Packages and Theme Packs

Re: Does Deactivating an Xi6 TV Box Reset it to Factory Default Settings?

Re: Does Deactivating an Xi6 TV Box Reset it to Factory Default Settings?

Re: XB6 gateway shows incorrect (really bad) DOCSIS stats

Re: XB6 gateway shows incorrect (really bad) DOCSIS stats

Re: Sound & Video freezes while Playing Recorded S...