Ignite PVR recordings keep freezing and losing audio.

[Jhb0616]

I have tried rebooting system, and it now won’t play recordings and gives a XRE03091 error.

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[57]

@Jhb0616 : I had this happen to me last night. I was watching a recorded programme (a TCM Movie) and the audio would drop out for a few seconds occasionally.  I turned on the CC so I didn't miss anything. Then the programme would "stop frame" or freeze occasionally.  Then the programme wouldn't play at all and I got an error message.

I switched to another programme instead and it worked fine, mostly, with only one audio dropout.  Came back to the original programme and could watch the rest just fine so nothing was wrong with the recording.  I then watched several other recordings without issue.  Perhaps Rogers had some sort of server overload issue, or there was a bandwidth issue for a while.

P.S. I checked my Internet speed and it was fine at 1.9 Gbps down and 175 Mbps up.

[Jhb0616 · Accepted solution]

It seems to have resolved itself overnight as we have watched the recordings today which didn’t work lastnight.

[-G-]

FYI, I have also been seeing minor audio/video dropouts lately on a few channels.  For the programs that I had also recorded, the dropouts occurred at precisely the same spot as the live broadcast, and while watching the recording on multiple set-top boxes.  This is confirmation that the glitch is occurred in the "back end", either with the source feed or at the time of encoding.

[ReneHache]

I have similar issue since yesterday, but only in the evening, recording keep "Attemting to resume" a few time and them I get a "Well that didn’t go as planned... (TVAPP-00380)".

[Lorne4]

Same here in Ottawa. Started yesterday around 9 PM and cleared up by 11 PM. Seemed to be okay during the day today but started again this evening around 8 PM.

[GF9]

Same problem here in Waterloo ON. Watching TCM recording (made week ago) last night (Oct 27/24) audio dropped out repeatedly for about 5 seconds every 20 seconds or so. Same thing happened trying to watch CBC newscast recorded only about an hour previous. Rebooted main modem and also  Ignite TV modem. Worked okay about 15 minutes on movie, then did same thing so I gave up for the night.

Tonight, watching movie again, worked for about an hour. then froze, with error message RE-06014.  Rebooted Ignite TV box, but same thing happened, now giving error code XRE-03091.

[ReneHache]

Yeah, those are the same hours that I had issues, also started at 8pm (ET) tonight for me too.

[esmerel]

Having the same problem here in Toronto. Keep getting audio dropouts and sometimes freezes. Then the show we were watching (Columbo) stopped working altogether. It keeps asking us if we've finished watching and wanta to delete it - which is really annoying since we haven't finished watching it! We can't watch it! Another show that we tried wouldn't play at all. What is going on? We've tried booting but it made no difference. If the PVR is not working, Rogers should be honest and let everyone know. 

[bobble]

Ongoing problem, today and yesterday. Rebooting Cable Box and router did not fix it either. 

[57]

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@Jhb0616 wrote: It seems to have resolved itself overnight 

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Unfortunately, although it was fine after a while last night, it returned tonight, but worse.  I don't know the exact time it started, it lasted for a couple of hours say 7:30-9:30.  I couldn't play any recordings at all - audio drops, freezing, error message XRE-06014.  Tried several different recordings and a reboot. 

Since I couldn't watch my recordings I was able to watch a Crave programme on demand as well as a Disney+ programme on demand.  This indicates no problem with the connection, but something wrong at the head end or server with recordings.  Live TV was fine too, but I never watch live.  When I was finished watching OD, I was able to watch my recordings again just fine (the same ones that would not play a couple of hours earlier).

Location is Toronto, near Yonge & Lawrence.

[Bondgirl]

A few times now a Sports game (Hockey or Football) has been recorded.  I have checked that it is currently being taped in the "Saved" list.  then i go to bed  - wake up next morning and go to "saved" to watch the game I tapped - and its not there.  Nor is it in the "Deleted" list (other shows are there that i deleted).  And I cant find the game I tapped anywhere...    I have rebooted the ignite modem  I have checked all the TV ignites we have - nothing on the other ones.  And I checked online through the app - and it not there either,   This only occurs with sports games  - not regular tv shows i have tapped.

On a side note the last 2 days (Oct 27 & 28th 2024)  All  other recording on those days have issues - skipping parts.. and missing sound intermittent.

[57]

Here's the topic of error code XRE-06014 on Comcast.  Seems to be an issue with accessing the recording. Don't think there's much we can do about this. Rogers, please correct...

https://www.xfinity.com/support/articles/x1-errorcode-xre-06014

Unfortunately, Rogers doesn't list that code:

https://www.rogers.com/support/tv/ignite-tv-error-codes

Here are the codes if you're having an issue streaming:

https://www.rogers.com/support/internet/ignite-streaming-error-codes

[57]

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@Bondgirl wrote:  On a side note the last 2 days (Oct 27 & 28th 2024)  All  other recording on those days have issues - skipping parts.. and missing sound intermittent.

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Reported in the following thread. You are not alone.

https://communityforums.rogers.com/t5/Ignite-TV/Ignite-PVR-recordings-keep-freezing-and-losing-audio...

[virago619]

This just started 3 days ago. When I go to my recordings and try to playback anything it will work for a couple of minutes then start skipping and lose sound, then it just shuts down with various errors messages such no "sorry we cannot playback this video now" or "there is no connection to the network. The internet is working but not optimally, I wonder if the signal is dropping packets? Anyway, incredibly frustrating as I couldn't watch the world series game last night.

[virago619]

I should have mentioned that I rebooted the router at least 15 times both manually and by the app.

[MiataMan2002]

Same here in Almonte. Could not view any of my PVRed NFL games. Was told by a CS agent (after a one hour wait on the phone) that this was a major Canada-wide issue and that Rogers was working on it. Googled it this morning, but nothing reported. I'll try again this evening.

[GF9]

Rogers email received a few minutes ago says "Your equipment has been updated to the Rogers Xfinity platform and you will soon notice changes to your product names—no action is needed."

Maybe this issue has been caused by the Rogers switch to the Xfinity platform.

The Rogers services now will be called Rogers Xfnity, not Rogers Ignite.

[MiataMan2002]

I also got the Xfinity email. Always leery when I hear the word 'updated' from Rogers. Will try to watch PVRed shows this evening. If problem persists, I'll call Rogers CS again tomorrow before reposting.

[tbcuthbert]

We are getting frequent audio drop outs and freeze frames as well both in recordings and live TV on both hardwired and wifi connected TV boxes (more often on the wifi connected, it seems).

🌟It would really help if Shaw/Rogers informs us when they are having problems (degraded service) so we do not waste time troubleshooting wifi, etc. and waiting on hold or in chat queue.
 This has been a number of times monthly since we switched from Shaw TV Gateway. Shaw says our signal strength, XB7 is fine. and our TV boxes are fine.    
It would be helpful if Shaw/Rogers tagged this and provided us all with answer / updates.

[tbcuthbert]

For those interested you can check the signal strength to your TV boxes in 2 ways.
1. on the Menu screen, in the top right corner they have a signal strength indicator for wifi connected TV boxes

2. in the Xfinity app (previously Rogers HomeConnect, you can check your TV box signal strength as well.