Ignite TV™
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Getting connected

I'm not connected, I went through the connect for success did that been approved everything's been done got my package picked out. I live in a new sixplex apartment that was the first one done by housing with shipping containers there's one tenant th...

Resolved! Device activation has failed due to error: 012

Been having problems (again) with one of my STBs so Rogers swapped it out.  I received my new one and when I went to set it up, I get the following message:     Device activation has failed due to error: 012   I have spent hours on the phone with tec...

jjjjy7 by I'm a reliable contributor
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  • 3 replies
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Resolved! New Ignite TV Self Install

Looks like I will be doing a self install for a friend on Monday. This is a brand new building with Rogers fiber to the home.   So what does rogers use for the customer premise fiber termination to coax?    I am comfortable doing the self install. Ap...

Biollw by I'm a senior advisor
  • 15192 Views
  • 75 replies
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Resolved! Self-install Ignite TV questions

Hi,   I have an offer to move to Ignite Services from my existing Rogers services and have some questions about the "Ignite Express Setup" listed: Is the equipment shipped or does a technician drop it off? How do I return the old equipment?Will there...

evanhams by I've been here awhile
  • 2839 Views
  • 7 replies
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Switching to Ignite TV while Paying for Magazine Subscriptions

Just a heads-up for those who have magazine subscriptions on your Digital Bill (Maclean's, etc.) ... and are considering... or being forced... to go to IGNITE.   Make sure that you get them to transfer that subscription to your new account.   They wi...

ColdGranite by I'm a senior contributor
  • 1180 Views
  • 1 replies
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Resolved! Using Ignite WiFi Hub app to install ignite TV

I have a day scheduled to install ignite tv and internet. I have set up rogers account (not a previous customer). I downloaded the app as I know I need that to complete self install. I can sign into the app but then I get a message that reads “to acc...

Timber72 by I've been here awhile
  • 3058 Views
  • 7 replies
  • 0 likes